What Are You Doing Right Now
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@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Maybe MPSs should have disclaimers in their contracts that state that there is never any responsibility for any files marked, indicated, or filed for deletion, trash, etc.
MSPs shouldn't take it as their job to empty a customers deleted items. Regardless of the fact that the deleted items are meant to be emptied out regularly.
MSPs encompass customer service - often there to do any number of tasks for a customer. Given that often the role of IT is to do what customers can't do or won't do or are confused about, there is essentially no task that can be ruled out as "not their job". MSP = IT, and IT = business, and to some degree, everything in a company falls within that purview.
I get the argument. I do, but as the IT person would you go and empty the CEO's delete items without asking them?
If I'm there to fix a problem that that would help, yes. They've already marked them for deletion. If they need support because they don't know to empty the deleted folder, then yes, that's my job.
Reverse it, as a CEO would you ever have any reasonable expectation that things you deleted weren't actually deleted? Nope. None. Nada.
yeah - if only that were really true - tons, and tons of crazy people use the deleted items as another folder...
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Maybe MPSs should have disclaimers in their contracts that state that there is never any responsibility for any files marked, indicated, or filed for deletion, trash, etc.
MSPs shouldn't take it as their job to empty a customers deleted items. Regardless of the fact that the deleted items are meant to be emptied out regularly.
MSPs encompass customer service - often there to do any number of tasks for a customer. Given that often the role of IT is to do what customers can't do or won't do or are confused about, there is essentially no task that can be ruled out as "not their job". MSP = IT, and IT = business, and to some degree, everything in a company falls within that purview.
I get the argument. I do, but as the IT person would you go and empty the CEO's delete items without asking them?
If I'm there to fix a problem that that would help, yes. They've already marked them for deletion. If they need support because they don't know to empty the deleted folder, then yes, that's my job.
Reverse it, as a CEO would you ever have any reasonable expectation that things you deleted weren't actually deleted? Nope. None. Nada.
yeah - if only that were really true - tons, and tons of crazy people use the deleted items as another folder...
that lots of crazy people do something in absolutely no way affects the answer I asked for. If lots of crazy people do something obvious and foolish, they should always expect the obvious outcome.
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Had a positive Zoom Meeting with a coworker demoing Snipe-IT. Currently each campus location is require to maintain an inventory of student laptops using a spreadsheet and then submitted each month to him. I hope this works out, because I can't stand using spreadsheets for inventory.
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@black3dynamite said in What Are You Doing Right Now:
Had a positive Zoom Meeting with a coworker demoing Snipe-IT. Currently each campus location is require to maintain an inventory of student laptops using a spreadsheet and then submitted each month to him. I hope this works out, because I can't stand using spreadsheets for inventory.
I'd go insane if I had to try and reconcile spreadsheets for inventory. . .
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@Dashrender Ouch, never seen that before. Hope I never do.
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@DustinB3403 and that's our situation. Spreadsheets for most things with a few Word and Text files thrown in for a variety of insanity.
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What I like about SnipeIT even though we aren't using it. Is it cost $400 a year for it to be completely
hostedmanaged.That's not a lot, for the functionality that can be had from it.
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Building an OpenVPN server on Debian 9 Server on Vultr.
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@NerdyDad said in What Are You Doing Right Now:
Building an OpenVPN server on Debian 9 Server on Vultr.
Interesting. I have one on-prem running on CentOS 7.
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@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Maybe MPSs should have disclaimers in their contracts that state that there is never any responsibility for any files marked, indicated, or filed for deletion, trash, etc.
MSPs shouldn't take it as their job to empty a customers deleted items. Regardless of the fact that the deleted items are meant to be emptied out regularly.
MSPs encompass customer service - often there to do any number of tasks for a customer. Given that often the role of IT is to do what customers can't do or won't do or are confused about, there is essentially no task that can be ruled out as "not their job". MSP = IT, and IT = business, and to some degree, everything in a company falls within that purview.
I get the argument. I do, but as the IT person would you go and empty the CEO's delete items without asking them?
If I'm there to fix a problem that that would help, yes. They've already marked them for deletion. If they need support because they don't know to empty the deleted folder, then yes, that's my job.
Reverse it, as a CEO would you ever have any reasonable expectation that things you deleted weren't actually deleted? Nope. None. Nada.
yeah - if only that were really true - tons, and tons of crazy people use the deleted items as another folder...
that lots of crazy people do something in absolutely no way affects the answer I asked for. If lots of crazy people do something obvious and foolish, they should always expect the obvious outcome.
Sadly - it also means you can't ever just clean out someone's trash in email without asking.
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Maybe MPSs should have disclaimers in their contracts that state that there is never any responsibility for any files marked, indicated, or filed for deletion, trash, etc.
MSPs shouldn't take it as their job to empty a customers deleted items. Regardless of the fact that the deleted items are meant to be emptied out regularly.
MSPs encompass customer service - often there to do any number of tasks for a customer. Given that often the role of IT is to do what customers can't do or won't do or are confused about, there is essentially no task that can be ruled out as "not their job". MSP = IT, and IT = business, and to some degree, everything in a company falls within that purview.
I get the argument. I do, but as the IT person would you go and empty the CEO's delete items without asking them?
If I'm there to fix a problem that that would help, yes. They've already marked them for deletion. If they need support because they don't know to empty the deleted folder, then yes, that's my job.
Reverse it, as a CEO would you ever have any reasonable expectation that things you deleted weren't actually deleted? Nope. None. Nada.
yeah - if only that were really true - tons, and tons of crazy people use the deleted items as another folder...
that lots of crazy people do something in absolutely no way affects the answer I asked for. If lots of crazy people do something obvious and foolish, they should always expect the obvious outcome.
Sadly - it also means you can't ever just clean out someone's trash in email without asking.
Or their desktop!
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Just finished online training for the new software - at home with a 4 year old
im luckyall I have to do now to complete training is do an install at a live site .
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@WrCombs said in What Are You Doing Right Now:
Just finished online training for the new software - at home with a 4 year old
im luckyall I have to do now to complete training is do an install at a live site .
I do not want to appear self serving, so I will simply say:
Good luck. -
@wrx7m said in What Are You Doing Right Now:
@NerdyDad said in What Are You Doing Right Now:
Building an OpenVPN server on Debian 9 Server on Vultr.
Interesting. I have one on-prem running on CentOS 7.
Mine isn't really for a production environment, but is to tie together Internet IP addresses to a DMZ in my house. All of the instructions I am seeing show to use Ubuntu 16.04, but I figured I would give it a try on Debian 9.1.
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@dafyre said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
Just finished online training for the new software - at home with a 4 year old
im luckyall I have to do now to complete training is do an install at a live site .
I do not want to appear self serving, so I will simply say:
Good luck.lol thank you
It'll be fun. -
Just adding a little Steven Hawking to my life.
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Maybe MPSs should have disclaimers in their contracts that state that there is never any responsibility for any files marked, indicated, or filed for deletion, trash, etc.
MSPs shouldn't take it as their job to empty a customers deleted items. Regardless of the fact that the deleted items are meant to be emptied out regularly.
MSPs encompass customer service - often there to do any number of tasks for a customer. Given that often the role of IT is to do what customers can't do or won't do or are confused about, there is essentially no task that can be ruled out as "not their job". MSP = IT, and IT = business, and to some degree, everything in a company falls within that purview.
I get the argument. I do, but as the IT person would you go and empty the CEO's delete items without asking them?
If I'm there to fix a problem that that would help, yes. They've already marked them for deletion. If they need support because they don't know to empty the deleted folder, then yes, that's my job.
Reverse it, as a CEO would you ever have any reasonable expectation that things you deleted weren't actually deleted? Nope. None. Nada.
yeah - if only that were really true - tons, and tons of crazy people use the deleted items as another folder...
that lots of crazy people do something in absolutely no way affects the answer I asked for. If lots of crazy people do something obvious and foolish, they should always expect the obvious outcome.
Sadly - it also means you can't ever just clean out someone's trash in email without asking.
Hence why there should be the disclaimer in the contract. It should be that they can't ever put something they intend to keep in trash. And legally, I think they'd have a pretty hard time claiming that they marked it for deletion and intended to keep it. That sounds like a lie that they made up after the fact and isn't plausible, but people accept no matter how obviously false it has to be.
That's literally like claiming that they threw it in the physical garbage and didn't expect anyone to ever empty it and that they could safely use it as a storage container.
Sounds like it would have to be a lie, right?
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@DustinB3403 I was just reading about Kuiper Belt Objects!
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just sitting around looking groovy when my phone beeps at me. a work associate added me as a friend on snapchat. don't know how he found me. then I looked at snapchat and it was asking me if I wanted to add my daughters friends as friends.
snapchat account deleted and app gone.
what can i use to communicate with my geographically dispersed kids that won't try to spread my contacts across the globe?
is telegram 'safe'? never used it, don't know much about it.
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@siringo said in What Are You Doing Right Now:
is telegram 'safe'? never used it, don't know much about it.
that's what most of us use.
