What Are You Doing Right Now
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@dafyre said in What Are You Doing Right Now:
@dustinb3403 said in What Are You Doing Right Now:
It's a day for printers. . . 3 tickets this morning alone. .
We got 30 something tickets yesterday morning before 10am for new user accounts that had to be ready by today.
A couple of weeks ago we had someone walk into the IT department and say, this is our new hire... do you have a laptop for him? We all looked at each other blankly as no one ever told us that there was a new hire starting that day.
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@penguinwrangler said in What Are You Doing Right Now:
@dafyre said in What Are You Doing Right Now:
@dustinb3403 said in What Are You Doing Right Now:
It's a day for printers. . . 3 tickets this morning alone. .
We got 30 something tickets yesterday morning before 10am for new user accounts that had to be ready by today.
A couple of weeks ago we had someone walk into the IT department and say, this is our new hire... do you have a laptop for him? We all looked at each other blankly as no one ever told us that there was a new hire starting that day.
It's taken a couple of years, but that kind of stuff is now rare.
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@penguinwrangler said in What Are You Doing Right Now:
@dafyre said in What Are You Doing Right Now:
@dustinb3403 said in What Are You Doing Right Now:
It's a day for printers. . . 3 tickets this morning alone. .
We got 30 something tickets yesterday morning before 10am for new user accounts that had to be ready by today.
A couple of weeks ago we had someone walk into the IT department and say, this is our new hire... do you have a laptop for him? We all looked at each other blankly as no one ever told us that there was a new hire starting that day.
This was a common occurence at my last job for a long time. Heck, the day I started, I didn't even have a computer.
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@eddiejennings said in What Are You Doing Right Now:
@penguinwrangler said in What Are You Doing Right Now:
@dafyre said in What Are You Doing Right Now:
@dustinb3403 said in What Are You Doing Right Now:
It's a day for printers. . . 3 tickets this morning alone. .
We got 30 something tickets yesterday morning before 10am for new user accounts that had to be ready by today.
A couple of weeks ago we had someone walk into the IT department and say, this is our new hire... do you have a laptop for him? We all looked at each other blankly as no one ever told us that there was a new hire starting that day.
It's taken a couple of years, but that kind of stuff is now rare.
Put a two week SLA into place and let new hires sit around for a while. Fixes itself.
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@penguinwrangler said in What Are You Doing Right Now:
A couple of weeks ago we had someone walk into the IT department and say, this is our new hire... do you have a laptop for him? We all looked at each other blankly as no one ever told us that there was a new hire starting that day.
Just convince your HR department to make it part of the "New Hire Checklist." That's what I did back in the day and it fixed it. There were a few times where they still wouldn't let us know in time, but for the most part, it fixed the issue.
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We've had the same problem and put a 2-day SLA on it. Put an end to it so far. Just have to make sure that we keep some computers in storage and ready to go
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Still waiting....
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@scottalanmiller said in What Are You Doing Right Now:
Still waiting....
Their appointment was some time between 8am and 5pm?
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@scottalanmiller said in What Are You Doing Right Now:
Still waiting....
If you want a sh**ty contractor to do the job I can come over
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@wirestyle22 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Still waiting....
If you want a sh**ty contractor to do the job I can come over
You'd be much better than the cable company guys at least.
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@nerdydad said in What Are You Doing Right Now:
We've had the same problem and put a 2-day SLA on it. Put an end to it so far. Just have to make sure that we keep some computers in storage and ready to go
Don't even do that. Make the SLA two days plus computer delivery time!
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@travisdh1 said in What Are You Doing Right Now:
@wirestyle22 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Still waiting....
If you want a sh**ty contractor to do the job I can come over
You'd be much better than the cable company guys at least.
I try to not show my frustration to those guys. I come here for help a heck of a lot more than I come here to give it. I'm not going to sit on my throne like I'm king when I can finally do something right.
But yeah, typically
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@scottalanmiller said in What Are You Doing Right Now:
@nerdydad said in What Are You Doing Right Now:
We've had the same problem and put a 2-day SLA on it. Put an end to it so far. Just have to make sure that we keep some computers in storage and ready to go
Don't even do that. Make the SLA two days plus computer delivery time!
Sometimes our workloads can change somewhat dramatically from week to week, so we must be prepared for some quick hires, even if they come from a temp agency. If they do come from a temp agency, then they are closely monitored.
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@scottalanmiller said in What Are You Doing Right Now:
Still waiting....
Reminds me of this clip:
Youtube Video -
I'm currently re-installing FreePBX because I fumble fingered the gateway address and didn't realize it till I blew away the VM to start over.... are you all sure it's not Monday morning?
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@travisdh1 said in What Are You Doing Right Now:
I'm currently re-installing FreePBX because I fumble fingered the gateway address and didn't realize it till I blew away the VM to start over.... are you all sure it's not Monday morning?
LOL you might be experiencing what is called Monweek. These happen from time to time where against all odds your week is simply full of Mondays. The nice thing about these weeks is that when you hit the weekend it feels that much better.
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@travisdh1 said in What Are You Doing Right Now:
I'm currently re-installing FreePBX because I fumble fingered the gateway address and didn't realize it till I blew away the VM to start over.... are you all sure it's not Monday morning?
Why didn't your cool glasses tell you that you were about to do something wrong?
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Installing UNMS
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@fuznutz04 said in What Are You Doing Right Now:
@travisdh1 said in What Are You Doing Right Now:
I'm currently re-installing FreePBX because I fumble fingered the gateway address and didn't realize it till I blew away the VM to start over.... are you all sure it's not Monday morning?
Why didn't your cool glasses tell you that you were about to do something wrong?
The battery ran out and I didn't realize the HUD had went away!
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Back to the white board to translate user input into a map of call flow.
