What Are You Doing Right Now
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Dealing with a customer who likes to say that we are not available. But every time they email and say "can we do a call" we are like "yup, sitting by the phone, just call and we'll pick up" and then they wait a week and say the same thing again, acting like we "can't make connections." Um... not bothering to call is not the same as not making a connection. And right this second "are you available on Skype right now"? Yes we are, here is our ID, why didn't you provide yours? Oh... and now radio silence when you asked for a call? Argh. Weeks of this.
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@scottalanmiller said in What Are You Doing Right Now:
I just can't figure out what this guy is trying to do. He has a physical security need, but doesn't want anything physical?
https://community.spiceworks.com/topic/1976733-ethernet-kvm-directly-to-vm-or-zero-client
Leave it in the car park tied to an alligator?
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@nadnerB said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
I just can't figure out what this guy is trying to do. He has a physical security need, but doesn't want anything physical?
https://community.spiceworks.com/topic/1976733-ethernet-kvm-directly-to-vm-or-zero-client
Leave it in the car park tied to an alligator?
He's being stubborn, out of his depth and stuck on some mind-trip where he needs less hardware, but physical hardware to access a single VM from within his server room.
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@scottalanmiller said in What Are You Doing Right Now:
Dealing with a customer who likes to say that we are not available. But every time they email and say "can we do a call" we are like "yup, sitting by the phone, just call and we'll pick up" and then they wait a week and say the same thing again, acting like we "can't make connections." Um... not bothering to call is not the same as not making a connection. And right this second "are you available on Skype right now"? Yes we are, here is our ID, why didn't you provide yours? Oh... and now radio silence when you asked for a call? Argh. Weeks of this.
Why don't you call them?
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@scottalanmiller said in What Are You Doing Right Now:
Dealing with a customer who likes to say that we are not available. But every time they email and say "can we do a call" we are like "yup, sitting by the phone, just call and we'll pick up" and then they wait a week and say the same thing again, acting like we "can't make connections." Um... not bothering to call is not the same as not making a connection. And right this second "are you available on Skype right now"? Yes we are, here is our ID, why didn't you provide yours? Oh... and now radio silence when you asked for a call? Argh. Weeks of this.
I had a woman ask me why a specific issue was occurring and then complain to her director that I explained what the issue was for too long. It was barely a minute.
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Internet went out for a bit. Trying to get moving again. I was doing good to get stuff done.... now my motivation is gone.
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This guy probably has a valid point, but with all the other insanity this morning, I find it unlikely. To me he comes across as a secretary that is bitter for having to do his job. He actually thinks that an old engineer not knowing PowerPoint is "fraud" because anyone with experience should know it? Maybe anyone with experience as a secretary, not in IT.
https://community.spiceworks.com/topic/1976832-incompetent-new-employee-should-i-advise-hr-ethics
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@wirestyle22 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Dealing with a customer who likes to say that we are not available. But every time they email and say "can we do a call" we are like "yup, sitting by the phone, just call and we'll pick up" and then they wait a week and say the same thing again, acting like we "can't make connections." Um... not bothering to call is not the same as not making a connection. And right this second "are you available on Skype right now"? Yes we are, here is our ID, why didn't you provide yours? Oh... and now radio silence when you asked for a call? Argh. Weeks of this.
I had a woman ask me why a specific issue was occurring and then complain to her director that I explained what the issue was for too long. It was barely a minute.
Jersey....
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Dealing with a customer who likes to say that we are not available. But every time they email and say "can we do a call" we are like "yup, sitting by the phone, just call and we'll pick up" and then they wait a week and say the same thing again, acting like we "can't make connections." Um... not bothering to call is not the same as not making a connection. And right this second "are you available on Skype right now"? Yes we are, here is our ID, why didn't you provide yours? Oh... and now radio silence when you asked for a call? Argh. Weeks of this.
Why don't you call them?
Because they are too busy to take calls
But I did and grabbed him in between meetings, but he wasn't able to do the presentation that he wanted to do for me. So I try to avoid things like that because it eats up billable time without being really effective like a scheduled presentation.
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@scottalanmiller said in What Are You Doing Right Now:
This guy probably has a valid point, but with all the other insanity this morning, I find it unlikely. To me he comes across as a secretary that is bitter for having to do his job. He actually thinks that an old engineer not knowing PowerPoint is "fraud" because anyone with experience should know it? Maybe anyone with experience as a secretary, not in IT.
https://community.spiceworks.com/topic/1976832-incompetent-new-employee-should-i-advise-hr-ethics
It's funny - I run into those types all the time. The reality is that if you're not in IT, you likely think that IT is just anything and EVERYTHING to do with computers, and well shit, you must know it all, everything from how to install hardware to desktops applications to building websites, databases, etc.
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@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Dealing with a customer who likes to say that we are not available. But every time they email and say "can we do a call" we are like "yup, sitting by the phone, just call and we'll pick up" and then they wait a week and say the same thing again, acting like we "can't make connections." Um... not bothering to call is not the same as not making a connection. And right this second "are you available on Skype right now"? Yes we are, here is our ID, why didn't you provide yours? Oh... and now radio silence when you asked for a call? Argh. Weeks of this.
Why don't you call them?
Because they are too busy to take calls
But I did and grabbed him in between meetings, but he wasn't able to do the presentation that he wanted to do for me. So I try to avoid things like that because it eats up billable time without being really effective like a scheduled presentation.
Hey, they're paying the bill, that's their problem if they don't want to make the time. they are wasting your time and patience by emailing complaining but not working on things.
Sounds like it's close to time to evaluate if they are a worthwhile client.
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
This guy probably has a valid point, but with all the other insanity this morning, I find it unlikely. To me he comes across as a secretary that is bitter for having to do his job. He actually thinks that an old engineer not knowing PowerPoint is "fraud" because anyone with experience should know it? Maybe anyone with experience as a secretary, not in IT.
https://community.spiceworks.com/topic/1976832-incompetent-new-employee-should-i-advise-hr-ethics
It's funny - I run into those types all the time. The reality is that if you're not in IT, you likely think that IT is just anything and EVERYTHING to do with computers, and well shit, you must know it all, everything from how to install hardware to desktops applications to building websites, databases, etc.
Oh I run into them, but not normally in IT.
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Yesterday I discovered that we weren't able to send / receive external emails... little digging, discovered that our domain had expired. Emailed the boss, high importance, and...... he ignored it. So now, we are waiting for DNS propagation to happen, dead to the outside world.
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@RojoLoco said in What Are You Doing Right Now:
Yesterday I discovered that we weren't able to send / receive external emails... little digging, discovered that our domain had expired. Emailed the boss, high importance, and...... he ignored it. So now, we are waiting for DNS propagation to happen, dead to the outside world.
Maybe he could not longer log in
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@RojoLoco said in What Are You Doing Right Now:
Yesterday I discovered that we weren't able to send / receive external emails... little digging, discovered that our domain had expired. Emailed the boss, high importance, and...... he ignored it. So now, we are waiting for DNS propagation to happen, dead to the outside world.
Email was down so why would he check his email?
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@scottalanmiller said in What Are You Doing Right Now:
@RojoLoco said in What Are You Doing Right Now:
Yesterday I discovered that we weren't able to send / receive external emails... little digging, discovered that our domain had expired. Emailed the boss, high importance, and...... he ignored it. So now, we are waiting for DNS propagation to happen, dead to the outside world.
Maybe he could not longer log in
We figured out that the domain in question was under a separate account from all the rest of our domains. So yes, he basically couldn't log in because we have no idea what email was used to get the domain in 1997.
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@coliver said in What Are You Doing Right Now:
@RojoLoco said in What Are You Doing Right Now:
Yesterday I discovered that we weren't able to send / receive external emails... little digging, discovered that our domain had expired. Emailed the boss, high importance, and...... he ignored it. So now, we are waiting for DNS propagation to happen, dead to the outside world.
Email was down so why would he check his email?
Internal email works fine, external email was hosed. But no spam in the filter today!
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Finally able to get back to my "real" project of creating DR documentation.
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@EddieJennings said in What Are You Doing Right Now:
Finally able to get back to my "real" project of creating DR documentation.
You drinking already?
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@DustinB3403 said in What Are You Doing Right Now:
@EddieJennings said in What Are You Doing Right Now:
Finally able to get back to my "real" project of creating DR documentation.
You drinking already?
I didn't sleep well last night on top of the fact that it was a busy morning, and I had only one cup of coffee this so later in the morning I stated out loud "I need a drink". What I meant to say/mean was "I need another cup of coffee" but it just came out "I need a drink" which with the last two weeks here it is not far off.
