FreePBX - embedded queues, ring groups

[coliver]

Are you still testing? I was thinking if you created a ring group with the extensions you want and place it as one of the static agents I wonder what would happen? I think the ring group would "answer" the channel and thus defeat the purpose of the queue... but it is worth a shot.

[Dashrender]

@coliver said:

Are you still testing? I was thinking if you created a ring group with the extensions you want and place it as one of the static agents I wonder what would happen? I think the ring group would "answer" the channel and thus defeat the purpose of the queue... but it is worth a shot.

I'm waiting for more phones to arrive, then yes I plan to test this, but I tend to agree with your logic.

[JaredBusch]

@Dashrender said:

1210, 1255, P0006, 1280, 1116

[coliver]

@JaredBusch said:

@Dashrender said:

1210, 1255, P0006, 1280, 1116

Can P0006 be a ring group? Or multiple numbers that ring at the same time?

[Dashrender]

All of the settings you have I agree with, it's the calling and returning of the secondary group that I don't understand how it would work differently than @coliver mentioned.

[JaredBusch]

should be yes. You can have external numbers in a queue if you want. As long as the external number does't go to voicemail of its own, the queue will retain the call.

[coliver]

@JaredBusch said:

should be yes. You can have external numbers in a queue if you want. As long as the external number does't go to voicemail of its own, the queue will retain the call.

That is good to know.

[Dashrender]

Just so I understand this, if I setup a Ring Group to all ring, and there are no answer after my set Agent TimeOut, the Queue will pull the call back?

[JaredBusch]

Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.

[coliver]

@JaredBusch said:

Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.

Ok, so the Ring group never actually answers the call, unless someone picks up. That is good to know.

[scottalanmiller]

Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.

[Dashrender]

@scottalanmiller said:

Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.

Thanks - I only used it because I've seen it used other places.

[scottalanmiller]

@Dashrender said:

Thanks - I only used it because I've seen it used other places.

Might be used some places I haven't seen. But in case someone is searching, they would search on FreePBX, not FPBX, I assume. Just in case others are looking for information later.

[NetworkNerd]

@scottalanmiller said:

@Dashrender said:

Thanks - I only used it because I've seen it used other places.

Might be used some places I haven't seen. But in case someone is searching, they would search on FreePBX, not FPBX, I assume. Just in case others are looking for information later.

I can just picture someone saying "I can't get FPBX to work with my OBFN using a VM on ESXi running on OBR10 local disk." And it makes me chuckle a little.