FreePBX - embedded queues, ring groups
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@Dashrender said:
I want a queue - I need a queue because I need the calls to keep ringing through the listing of numbers until someone answers it.
It's my understanding (perhaps wrongly) that a ring group will only ring through the list once, then move on to the Fail Over Destination.
Fail it to itself.
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You could use a call Queue for this as well. It will take a bit more configuration but is entirely doable.
For P0006 you can setup a custom destination to a ring group and have it sit at the bottom of the queue. If that group doesn't pick up have it go back to the queue.
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@coliver said:
You could use a call Queue for this as well. It will take a bit more configuration but is entirely doable.
For P0006 you can setup a custom destination to a ring group and have it sit at the bottom of the queue. If that group doesn't pick up have it go back to the queue.
That can certainly be done, but ring groups are easier in general to manage and trace call flow.
As with anything Asterisk, there is more than one way to handle the task.
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If I have a queue that calls a ring group, how does the call get back into the proper order in the queue when the ring group goes to fail over?
I'm thinking that if I send the ring group fail over to the queue that called it, it will start the queue over again from the beginning, the later people on the list will never get rung.
I also didn't mention that after 5 mins in the queue, I need to hard fail the call to a voicemail.
Updated first post.
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@Dashrender said:
If I have a queue that calls a ring group, how does the call get back into the proper order in the queue when the ring group goes to fail over?
I'm thinking that if I send the ring group fail over to the queue that called it, it will start the queue over again from the beginning, the later people on the list will never get rung.
I also didn't mention that after 5 mins in the queue, I need to hard fail the call to a voicemail.
That is different than ringing until the call is answered
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@Dashrender said:
If I have a queue that calls a ring group, how does the call get back into the proper order in the queue when the ring group goes to fail over?
I'm thinking that if I send the ring group fail over to the queue that called it, it will start the queue over again from the beginning, the later people on the list will never get rung.
I also didn't mention that after 5 mins in the queue, I need to hard fail the call to a voicemail.
You're correct, if you set it up like I mentioned the ring group will need to be the last in the queue.
Ah... the 5 minute thing, that would need to be handled by a queue with the failover being the voicemail.
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@JaredBusch said:
@Dashrender said:
If I have a queue that calls a ring group, how does the call get back into the proper order in the queue when the ring group goes to fail over?
I'm thinking that if I send the ring group fail over to the queue that called it, it will start the queue over again from the beginning, the later people on the list will never get rung.
I also didn't mention that after 5 mins in the queue, I need to hard fail the call to a voicemail.
That is different than ringing until the call is answered
lol you're right,
But short of a ring group failing to itself, isn't a queue still a better place for many calls to stack up, instead of a ring group?
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@Dashrender said:
But short of a ring group failing to itself, isn't a queue still a better place for many calls to stack up, instead of a ring group?
yup. SO with the updated criteria in mind, yes. a Queue is the right thing to do.
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@JaredBusch said:
@Dashrender said:
But short of a ring group failing to itself, isn't a queue still a better place for many calls to stack up, instead of a ring group?
yup. SO with the updated criteria in mind, yes. a Queue is the right thing to do.
OK - any thoughts how how I inject a four phone all ring group in the middle of my hunt style queue?
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Are you still testing? I was thinking if you created a ring group with the extensions you want and place it as one of the static agents I wonder what would happen? I think the ring group would "answer" the channel and thus defeat the purpose of the queue... but it is worth a shot.
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@coliver said:
Are you still testing? I was thinking if you created a ring group with the extensions you want and place it as one of the static agents I wonder what would happen? I think the ring group would "answer" the channel and thus defeat the purpose of the queue... but it is worth a shot.
I'm waiting for more phones to arrive, then yes I plan to test this, but I tend to agree with your logic.
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@JaredBusch said:
@Dashrender said:
1210, 1255, P0006, 1280, 1116
Can P0006 be a ring group? Or multiple numbers that ring at the same time?
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All of the settings you have I agree with, it's the calling and returning of the secondary group that I don't understand how it would work differently than @coliver mentioned.
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should be yes. You can have external numbers in a queue if you want. As long as the external number does't go to voicemail of its own, the queue will retain the call.
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@JaredBusch said:
should be yes. You can have external numbers in a queue if you want. As long as the external number does't go to voicemail of its own, the queue will retain the call.
That is good to know.
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Just so I understand this, if I setup a Ring Group to all ring, and there are no answer after my set Agent TimeOut, the Queue will pull the call back?
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Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.
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@JaredBusch said:
Yes, because the Queue never actually sends the call to any destination until the ring is answered and the call established between the queue and the agent. then it brings the call in.
Ok, so the Ring group never actually answers the call, unless someone picks up. That is good to know.
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Edited to have the right name in the title. FPBX is not a standard abbreviation of FreePBX.
