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    Remote VoIP Phone Unifi Network

    IT Discussion
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    • JaredBuschJ
      JaredBusch @NashBrydges
      last edited by

      @NashBrydges said in Remote VoIP Phone Unifi Network:

      I've added the remote IP to the "networks" tab on FreePBX

      My brain just caught up.

      Remove this. It is not a "local" network because it is going through NAT.

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      • NashBrydgesN
        NashBrydges @NashBrydges
        last edited by

        @NashBrydges said in Remote VoIP Phone Unifi Network:

        @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

        I shoudl clarify that I don't want a site to site VPN. The only acceptable VPN solution would be the device VPN.

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        • JaredBuschJ
          JaredBusch @NashBrydges
          last edited by

          @NashBrydges said in Remote VoIP Phone Unifi Network:

          @scottalanmiller Yes I have, and given the phone is a Yealink, I think that capability exists however this is not my ideal workaround. I'd like to fix the actual problem without having to go VPN. But if there is no fix that I can find, I may not have any other choice.

          The phones have nothing to do with a site to site VPN between two routers.

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          • JaredBuschJ
            JaredBusch
            last edited by JaredBusch

            Also go into the Asterisk SIP Settings and ensure that NAT is enabled for chan_sip if you are using it.
            bf9783ac-78ad-48b9-81e3-b73b148fd0d1-image.png

            NashBrydgesN 1 Reply Last reply Reply Quote 0
            • NashBrydgesN
              NashBrydges @JaredBusch
              last edited by

              @JaredBusch Yep, already set to that.

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              • JaredBuschJ
                JaredBusch
                last edited by

                And if the extensions are chan_sip, make sure the NAT is enabled there also.

                195d86ce-b19f-4f6c-aa35-8a72b7762bc9-image.png

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                • syko24S
                  syko24
                  last edited by

                  @NashBrydges - Silly question but is the handset plugged into the correct jack on the back of the phone? I can't remember if the handset and headset ports are similar on the T57W.

                  NashBrydgesN 1 Reply Last reply Reply Quote 0
                  • syko24S
                    syko24
                    last edited by

                    @NashBrydges - just a couple other thoughts:

                    Do either locations have a double nat?

                    Who are the ISPs? Maybe something with the ISP provided hardware?

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                    • NashBrydgesN
                      NashBrydges @syko24
                      last edited by

                      @syko24 said in Remote VoIP Phone Unifi Network:

                      @NashBrydges - Silly question but is the handset plugged into the correct jack on the back of the phone? I can't remember if the handset and headset ports are similar on the T57W.

                      Yeah, the connections are good.

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                      • NashBrydgesN
                        NashBrydges @syko24
                        last edited by

                        @syko24 said in Remote VoIP Phone Unifi Network:

                        @NashBrydges - just a couple other thoughts:

                        Do either locations have a double nat?

                        Who are the ISPs? Maybe something with the ISP provided hardware?

                        Both locations use the same ISP and no double NAT either.

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                        • DashrenderD
                          Dashrender
                          last edited by

                          willing to post pictures of your firewall configs?

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                          • J
                            JasGot
                            last edited by

                            What are your routers? Ubiquiti?

                            Can you disable SIP ALG on them? (sometimes called SIP transformation on other routers)

                            DashrenderD 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @JasGot
                              last edited by Dashrender

                              @JasGot said in Remote VoIP Phone Unifi Network:

                              What are your routers? Ubiquiti?

                              Can you disable SIP ALG on them? (sometimes called SIP transformation on other routers)

                              He mentioned CONNTRACK - I know that's on USGs.. not sure if it's called that on ER's?

                              OK the ER does have CONNTRACK.
                              https://community.ui.com/questions/EdgeRouter-Infinity-conntrack-tuning/efc51d58-8464-41f5-b10e-f7d0fb10968b

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @Dashrender
                                last edited by

                                @Dashrender said in Remote VoIP Phone Unifi Network:

                                @JasGot said in Remote VoIP Phone Unifi Network:

                                What are your routers? Ubiquiti?

                                Can you disable SIP ALG on them? (sometimes called SIP transformation on other routers)

                                He mentioned CONNTRACK - I know that's on USGs.. not sure if it's called that on ER's?

                                OK the ER does have CONNTRACK.
                                https://community.ui.com/questions/EdgeRouter-Infinity-conntrack-tuning/efc51d58-8464-41f5-b10e-f7d0fb10968b

                                All routers have a conntrack table..

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