Tactical RMM
-
@DustinB3403 said in Tactical RMM:
or is having a solution like Continuum a better option?
We've found those kinds of products to be so bad (not that one specifically) that having nothing is generally better. There is a reason that no enterprise deploys an RMM and they are relegated to resellers. It's not that the overall idea is bad, but it just doesn't make sense. It's all stuff that's tackled really well, for low cost, in the standard IT space. The whole RMM market feels like a made up product designed just to prey on non-technical MSPs who lack the acumen to do standard IT and think that by buying an RMM tool they are either doing what an MSP is supposed to do, or that it will allow them to not have to know their jobs completely and somehow have it magically be done for them.
That only MSPs, and really only certain kinds of MSPs, even talk about RMMs and no other industry, really says volumes.
Something like Tactical, where it's not working like a normal RMM but rather just gathering together other components that aren't RMMs but rather enterprise tools, makes way, way more sense.
-
I would put...
Salt / Mesh / etc.
above...
Doing nothing...
above...
RMMs
-
Has anyone looked at the demo? Just fired it up, but so far, it seems quite impressive.
-
Looks like he started it last year.
https://github.com/wh1te909?tab=overview&from=2019-12-01&to=2019-12-31if you go back to 2018 he opened an issue on MeshCentral.
-
@JaredBusch said in Tactical RMM:
Looks like he started it last year.
https://github.com/wh1te909?tab=overview&from=2019-12-01&to=2019-12-31if you go back to 2018 he opened an issue on MeshCentral.
Yeah that's impressive for only 10 months of work.
-
@stacksofplates said in Tactical RMM:
@JaredBusch said in Tactical RMM:
Looks like he started it last year.
https://github.com/wh1te909?tab=overview&from=2019-12-01&to=2019-12-31if you go back to 2018 he opened an issue on MeshCentral.
Yeah that's impressive for only 10 months of work.
For sure.
-
User of RMM here, some days I spent more time fighting with labtech then needed.
@scottalanmiller said in Tactical RMM:
Has anyone looked at the demo? Just fired it up, but so far, it seems quite impressive.
Definitely agree. Feels very responsive. Whilst many of the the other RMM haven't managed to move into the current century with their half baked baked web interface.
-
Who's up for using it in "production"?
-
What would you describe MeshCentral as? Remote Support tool?
-
@FATeknollogee said in Tactical RMM:
Who's up for using it in "production"?
I don't know about production, but I may just give it a shot for my "friends and family" group.
-
@travisdh1 said in Tactical RMM:
@FATeknollogee said in Tactical RMM:
Who's up for using it in "production"?
I don't know about production, but I may just give it a shot for my "friends and family" group.
Sounds like "production" to me!
-
Maybe I'm looking in the wrong place but I don't see any Linux agents?
-
@FATeknollogee said in Tactical RMM:
Maybe I'm looking in the wrong place but I don't see any Linux agents?
There are none. It's described as a "Windows system", as most RMM are, sadly. That's a major gap, no Linux, no Mac. So while it's got amazing potential, our own in house system still does all of that. It lacks that sweet interface, but it's got loads more monitoring and compatibility. But, this is just a few months of work. So I suspect he just started on Windows and once that's pretty feature complete, then he'll get to work on other OSes.
-
I installed it in my home-lab tonight. The install is smooth if you can follow instructions.
-
@scottalanmiller said in Tactical RMM:
Sounds like someone copying SodiumSuite now that the project is on ice. It's the logical approach.
I swear when we first looked at this, that they were using Salt under the hood. At some point they moved to a Go agent that they built themselves. Which I think makes sense, we felt that the same approach would be necessary give limitations in using the Salt agent. Seems like a lot of work is getting done on this.
-
@scottalanmiller said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
Sounds like someone copying SodiumSuite now that the project is on ice. It's the logical approach.
I swear when we first looked at this, that they were using Salt under the hood. At some point they moved to a Go agent that they built themselves. Which I think makes sense, we felt that the same approach would be necessary give limitations in using the Salt agent. Seems like a lot of work is getting done on this.
Looking through the commit history, they've always used/still use the SaltStack APIs but the agent used to be Python. It switched to Go in October.
-
Looking through the demo it's definitely a slick looking solution. One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
This would be for the small MSP shops that want to roll their own solution.
-
@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
-
@DustinB3403 said in Tactical RMM:
One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
Sure, but have you dealt with many RMM solutions? Having "support" doesn't imply that it works or that they can fix it. It sounds nice, and maybe you can find a good vendor, and Tactical is still Alpha so I'm not saying people should jump on this, just that "supported" solutions have been so bad for us that it took more manpower to fix their stuff for them than to roll our own.
-
@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
I mean roll your own as in, not purchasing a support package from a NOC like continuum.
Something your team would setup and maintain.
