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    Fanvil Availability and Suport in the US

    Scheduled Pinned Locked Moved IT Discussion
    fanvil
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    • scottalanmillerS
      scottalanmiller @Jason Liu
      last edited by

      @Jason-Liu said in Fanvil Opus Codec Support in X4G and X5S Phones:

      @scottalanmiller
      it's related to MAP, the price you find from Amazon is not from Fanvil MAP, we are trying to manage online price. And we have authorized resellers, and we are asking them to post MAP, not a lower price, hope you understand and get my points

      This isn't an okay answer. That's a problem on the Fanvil side, withholding support from your customers to punish them for having gotten a good price from the prominent resellers is a huge afront and completely unacceptable.

      Also, price controlling isn't a good thing. Why would you want to ensure customers do not get a good price? This makes no sense. High cost, no support... what am I missing?

      J 1 Reply Last reply Reply Quote 1
      • J
        Jason Liu @scottalanmiller
        last edited by

        @scottalanmiller
        see, you misunderstand my point, we support service to customers and partners if they use Fanvil IP Phone, meanwhile, we will suggest our authorized reseller or distributor to them, so they can get better support from the distributor or authorized resellers.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @Jason Liu
          last edited by

          @Jason-Liu said in Fanvil Opus Codec Support in X4G and X5S Phones:

          @scottalanmiller
          see, you misunderstand my point, we support service to customers and partners if they use Fanvil IP Phone, meanwhile, we will suggest our authorized reseller or distributor to them, so they can get better support from the distributor or authorized resellers.

          I see... that's better. But how do distributors or authorized resellers provide better service? The only factor that matters is the price, or delivery options. It's not a product where the distributor can provide some benefit.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Jason Liu
            last edited by

            @Jason-Liu said in Fanvil Opus Codec Support in X4G and X5S Phones:

            we only provide support and service to the authorized online shop.

            This statement conflicts with what you said later.

            1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch
              last edited by

              Fanvil MAP (minimum advertised price) policy
              http://fanvil.com/Partners/aboutmap.html

              scottalanmillerS 2 Replies Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch
                last edited by

                Fanvil Authorized Online Reseller Program
                http://fanvil.com/Partners/overview.html

                That page gets you their reseller listings.
                1a98fa28-bf07-4065-b918-8345d3b4347e-image.png

                Unauthorized: http://fanvil.com/Partners/unauthroizedresellerlist.html

                Authorized makes you do a search by full name of the reseller WTF
                http://fanvil.com/Partners/searchReseller.html
                b2552ebf-e3c6-4879-9a23-bd4a2c0a7c98-image.png

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @JaredBusch
                  last edited by

                  @JaredBusch yeah, I tried the authorized search and got nothing.

                  I did a Google search and couldn't find any reasonable purchase option.

                  1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch
                    last edited by

                    Fanvil Support seems to only be here: http://fanvil.com/Support/ticket.html

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @JaredBusch
                      last edited by

                      @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                      Fanvil MAP (minimum advertised price) policy
                      http://fanvil.com/Partners/aboutmap.html

                      "Fanvil further expects all resellers to take the time to learn about and properly promote its products, so resellers can properly serve their customers."

                      That sounds nice, but that just makes the price go up but doesn't add value. It would be way, way better to just post the specs on the website. You can't trust advice from a reseller.

                      https://smbitjournal.com/2011/07/never-get-advice-from-a-reseller-or-vendor/

                      1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @JaredBusch
                        last edited by

                        @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                        Fanvil Support seems to only be here: http://fanvil.com/Support/ticket.html

                        That seems okay. Only need so much support.

                        1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch
                          last edited by

                          email I guess, or call their chinese number.
                          d49b510f-660c-4376-90e0-6e9cba540dbe-image.png

                          So I have no issue with Chinese companies. I use the fuck out of Yealink after all.

                          But Fanvil seems to want to be in the channel partner zone only. But if that is the case they need to get partners to push their stuff, and make it easy to find channel partners.

                          scottalanmillerS J 2 Replies Last reply Reply Quote 2
                          • JaredBuschJ
                            JaredBusch
                            last edited by

                            Voipsupply lists Fanvil https://www.voipsupply.com/manufacturer/fanvil

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @JaredBusch
                              last edited by

                              @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                              But Fanvil seems to want to be in the channel partner zone only.

                              This is the sense that I'm getting as well. I can't seem to find anywhere to buy their phones except from Amazon, and that's discouraged. @Jason-Liu said that they would direct me to a distributor, but I can't use a distributor, because I'm not a reseller. The whole system seems broken.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @JaredBusch
                                last edited by

                                @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                                Voipsupply lists Fanvil https://www.voipsupply.com/manufacturer/fanvil

                                At prices WAY over Yealink!

                                1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch
                                  last edited by JaredBusch

                                  @scottalanmiller said in Fanvil Opus Codec Support in X4G and X5S Phones:

                                  @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                                  Voipsupply lists Fanvil https://www.voipsupply.com/manufacturer/fanvil

                                  At prices WAY over Yealink!

                                  Way over Yealink also priced at VoIPSupply? Not even close.

                                  https://www.voipsupply.com/fanvil-x5s
                                  b0e53e89-9392-43d4-8ba6-c836b771f880-image.png

                                  T46S https://www.voipsupply.com/yealink-t46s-ip-phone
                                  72256634-c812-418b-a810-c41c95c5492d-image.png

                                  or the T42S https://www.voipsupply.com/yealink-t4s-ip-phone

                                  7764ca1e-2e9a-4f9a-b619-3fcfe7f71374-image.png

                                  And these are prices public with no account at all with voipsupply.com

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch
                                    last edited by

                                    Two places I order from (ie I have an account to sign in) do not sell Fanvil.

                                    Baltic Networks & Double Radius.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @scottalanmiller
                                      last edited by

                                      @Jason-Liu said in Fanvil Opus Codec Support in X4G and X5S Phones:

                                      and we will also list authorized online resellers on Fanvil website soon.

                                      In @Jason-Liu's now deleted post, this quoted bit will at least help. They plan to provide a list.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch
                                        last edited by JaredBusch

                                        here is an example of the phone's web interface from a blog post last year.
                                        http://fanvil.com/Company/blog_info/id/4.html

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @JaredBusch
                                          last edited by

                                          @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                                          Way over Yealink also priced at VoIPSupply? Not even close.

                                          I don't need to buy Yealink at Voipsupply, I can buy it anywhere.

                                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @JaredBusch
                                            last edited by

                                            @JaredBusch said in Fanvil Opus Codec Support in X4G and X5S Phones:

                                            Two places I order from (ie I have an account to sign in) do not sell Fanvil.

                                            Baltic Networks & Double Radius.

                                            Same here, the only place that I buy is Amazon that carries them. But they are secretly not authorized (secretly meaning that neither the authorized, nor the unauthorized list is published.)

                                            1 Reply Last reply Reply Quote 0
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