What Are You Doing Right Now
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Okay this is a weird one:
Customer has a completely black screen.
The computer is on - and running, Changed out the cord, got a new screen, Dedicated the monitor to this computer everything.
Black screen - okay sure tha'ts a problem. lets see if i can help by connecting in - Completely black screen.... on my end as well...any ideas on this?
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You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
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@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
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In doing some more scripting to get Apple products to a usable state, I seems like Apple gutted their own store. There used to be way more apps that were available (or at least easily searchable).
Now I can hardly find anything. It seems like Apple is going backwards with this one. Instead of being able to install an App from their Store on OSX (not iOS devices) I have to go to the web (cli install cause forget about downloading everything by hand) and install from there.
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@WrCombs
What happens when the machines booting up? Do they see the BIOS and Windows boot up screens? -
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
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My thought would be (if they can see the messages on the screen) that their desktop is black, and that all of the icons have been hidden.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages. -
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
or GUI?
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
What OS version? There may be a way
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@Dashrender said in What Are You Doing Right Now:
if yes, do you see the BIOS pop screen
The client can see the MESSAGE PROMPT and SEND REPLIES.
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
not that I am aware of.
IM not on site. She said it stays black from the beginning but when i send messages via chat it pops up.. -
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
if yes, do you see the BIOS pop screen
The client can see the MESSAGE PROMPT and SEND REPLIES.
and? - ok yeah sure, we know there likely is a total hardware failure - so likely this is an explorer issue, etc.
Don't waste time on this - reimage and move on.
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
not that I am aware of.
IM not on site. She said it stays black from the beginning but when i send messages via chat it pops up..So.... Has it been rebooted?
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@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
if yes, do you see the BIOS pop screen
The client can see the MESSAGE PROMPT and SEND REPLIES.
and? - ok yeah sure, we know there likely is a total hardware failure - so likely this is an explorer issue, etc.
Don't waste time on this - reimage and move on.
I have to drive an hour on site to re-image this PC...
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
not that I am aware of.
IM not on site. She said it stays black from the beginning but when i send messages via chat it pops up..So.... Has it been rebooted?
yes.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
What OS version? There may be a way
All I see is Windows 7.
