Unsolved Bad Addresses
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Scott, just sent you one of the reports that I have been receiving for better clarification.
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@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@nerdydad said in Bad Addresses:
So I got Fox'd.
Let me draw you a picture.
Employee is on-boarded with the company and is assigned an email address. Employee begins work and uses email address for (I hope) signing up for industry newsletters, email alerts, etc. Something happens to said employee and they leave. Email account stays open and emails are forwarded to superior until superior can notify other parties of employee's departure. Then said superior tells us to pull the license from O365, which deletes the now ex-employees account. Said superior fails to unsubscribe from email lists and other alerts and we get alerts from the Exchange Online server saying that it has an email going to an address but doesn't have an account to match that address.
Question is: How do I get the notification emails to stop?
I suppose I could create aliases for all of these addresses to my account and slowly unsubscribe from each one.
Re-create the user account, assign an Office 365 license for the interim. Perform password resets under the ex-users account and opt-out of everything.
Revoke the Office 365 license once done.
That will not work, as the issue is that he is receiving the catch-all.
He needs to login to the services that are assigned to the ex-user as that user, and disable the account notifications.
But none should be assigned to them, they don't exist.
They don't exist in Office 365. The user account still exist on "stupidemailalerts.com" or whatever service they have signed up for.
Closing the account in office 365 doesn't remove the user from the things they opt'd/signed up for when they did exist.
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@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@nerdydad said in Bad Addresses:
So I got Fox'd.
Let me draw you a picture.
Employee is on-boarded with the company and is assigned an email address. Employee begins work and uses email address for (I hope) signing up for industry newsletters, email alerts, etc. Something happens to said employee and they leave. Email account stays open and emails are forwarded to superior until superior can notify other parties of employee's departure. Then said superior tells us to pull the license from O365, which deletes the now ex-employees account. Said superior fails to unsubscribe from email lists and other alerts and we get alerts from the Exchange Online server saying that it has an email going to an address but doesn't have an account to match that address.
Question is: How do I get the notification emails to stop?
I suppose I could create aliases for all of these addresses to my account and slowly unsubscribe from each one.
Re-create the user account, assign an Office 365 license for the interim. Perform password resets under the ex-users account and opt-out of everything.
Revoke the Office 365 license once done.
That will not work, as the issue is that he is receiving the catch-all.
He needs to login to the services that are assigned to the ex-user as that user, and disable the account notifications.
But none should be assigned to them, they don't exist.
They don't exist in Office 365. The user account still exist on "stupidemailalerts.com" or whatever service they have signed up for.
Closing the account in office 365 doesn't remove the user from the things they opt'd into when they did exist.
Right, so if the issue is something external, then changing that cannot fix teh problem. You are trying to bandaid, rather than addressing the issue. No matter how many legit or spam systems send those accounts emails, ND should never receive a thing.
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@dustinb3403 said in Bad Addresses:
Closing the account in office 365 doesn't remove the user from the things they opt'd/signed up for when they did exist.
Of course not, but it always has nothing to do with the issue.
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@scottalanmiller you are missing the point, as an admin he is getting bounce notifications for emails that are coming into his domain, from domains that are validated.
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Otherwise, that service will just keep spamming the now deleted email account. Because that service provider has no insight to what accounts exist in his domain, just that this account did exist at one time.
The service provider will never go through and delete addresses that they are getting bounce backs for. . . it's up the the email admin to do this.
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@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
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@dustinb3403 said in Bad Addresses:
Otherwise, that service will just keep spamming the now deleted email account. Because that service provider has no insight to what accounts exist in his domain, just that this account did exist at one time.
The service provider will never go through and delete addresses that they are getting bounce backs for. . . it's up the the email admin to do this.
Right, and they should blackhole like normal and affect no one.
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@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
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@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
But other MS customers don't get this.
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@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
But other MS customers don't get this.
Or they ignore it, I know I used to get them all of the time.
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@nerdydad said in Bad Addresses:
Email account stays open and emails are forwarded to superior until superior can notify other parties of employee's departure.
So, forwarded email. basic normal departure process for some companies. But how was this setup? More than one way to do it, and likely affecting this entire process.
@nerdydad said in Bad Addresses:
Then said superior tells us to pull the license from O365, which deletes the now ex-employees account.
Again normal.
@nerdydad said in Bad Addresses:
Said superior fails to unsubscribe from email lists and other alerts and we get alerts from the Exchange Online server saying that it has an email going to an address but doesn't have an account to match that address.
Totally not normal. Why are you monitoring inbound unknown recipients. No one does this. I can spam you all day with random accounts to your domain. [email protected] [email protected] [email protected]
Who cares? Why would you ever want to see this?
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@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
But other MS customers don't get this.
Or they ignore it, I know I used to get them all of the time.
You shouldn't.
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@jaredbusch said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
But other MS customers don't get this.
Or they ignore it, I know I used to get them all of the time.
You shouldn't.
I know, I quickly created a rule to just delete these, and later forced the MSP in charge of the O365 setup to correct this.
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@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@nerdydad said in Bad Addresses:
I suppose I could create aliases for all of these addresses to my account and slowly unsubscribe from each one.
You should not be receiving any notification about this. How are these getting to you in the first place? The rest of us do this every day and don't get these emails. What if they were emails to random accounts that had never existed at all? We get that millions of times a day, but don't see them as they never get sent to people.
He is getting NDR notifications on the admin side. There is a report somewhere in there that shows bounced emails.
He is not getting NDR. A NDR is something you receive from your email server when it fails to send and email. Typically, with a reason code from the destinaiton mail server.
He is getting inbound unknown account status emails. This is totally different.
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The mindset for it was "well what if someone wants to apply for a job posting and <decides to type in the email address and screws it>"
That is why they wanted to monitor all inbound email
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@dustinb3403 said in Bad Addresses:
@jaredbusch said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
But other MS customers don't get this.
Or they ignore it, I know I used to get them all of the time.
You shouldn't.
I know, I quickly created a rule to just delete these, and later forced the MSP in charge of the O365 setup to correct this.
Wrong answer. That is not solving anything. That is only making it not visible.
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I don't care about these NDR reports. My boss does. They go right to my junk folder for some reason. I check my junk folder to make sure nothing important goes in there. Otherwise, I ignore it.
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@nerdydad said in Bad Addresses:
I don't care about these NDR reports. My boss does. They go right to my junk folder for some reason. I check my junk folder to make sure nothing important goes in there. Otherwise, I ignore it.
These are not NDR emails.
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@jaredbusch said in Bad Addresses:
@nerdydad said in Bad Addresses:
I don't care about these NDR reports. My boss does. They go right to my junk folder for some reason. I check my junk folder to make sure nothing important goes in there. Otherwise, I ignore it.
These are not NDR emails.
Okay, then Undeliverables.
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@jaredbusch said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@jaredbusch said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
@scottalanmiller said in Bad Addresses:
@dustinb3403 said in Bad Addresses:
He can't stop these notifications, he can only actively go and close out the services that ex-employees have signed up for to stop receiving these.
Why can't he stop them? None of the rest of us have these issues.
Because Microsoft likes to provide reports that piss off sane people.
But other MS customers don't get this.
Or they ignore it, I know I used to get them all of the time.
You shouldn't.
I know, I quickly created a rule to just delete these, and later forced the MSP in charge of the O365 setup to correct this.
Wrong answer. That is not solving anything. That is only making it not visible.
The wrong answer was monitoring all inbound email for addresses unknown. Me making the issue not visible to me was all I needed as this wasn't my circus.
