Sodium: Ticket layout
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Any chance to switch the location of the Enter and Close/Delete buttons. I about closed another three tickets today.
My default flow for entering information into the ticket is to look below the comments for the enter.
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Is there not a confirmation for "close" and "delete"?
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@dustinb3403 said in Sodium: Ticket layout:
Is there not a confirmation for "close" and "delete"?
I saved my self this last time... but the time before that when I did close out,..
no
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Maybe a confirmation dialog would be more practical.
IE: Are you sure you want to close this ticket? Yes/No
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While I do agree there should be a confirmation, I'll do that up here in a bit. However I don't think I agree with switching the locations. Logistically the locations make more sense like this.
edit: it keeps the commit of the note in the same location with other actions like adding time, attachments etc.
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@quixoticjeremy said in Sodium: Ticket layout:
While I do agree there should be a confirmation, I'll do that up here in a bit. However I don't think I agree with switching the locations. Logistically the locations make more sense like this.
edit: it keeps the commit of the note in the same location with other actions like adding time, attachments etc.
I'm flexible - so that should work. Especially in the case of the 'Delete' Button.
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@dustinb3403 said in Sodium: Ticket layout:
Is there not a confirmation for "close" and "delete"?
Nope.
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@quixoticjeremy said in Sodium: Ticket layout:
While I do agree there should be a confirmation, I'll do that up here in a bit. However I don't think I agree with switching the locations. Logistically the locations make more sense like this.
edit: it keeps the commit of the note in the same location with other actions like adding time, attachments etc.
Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.
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New release is out this evening.
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And another....
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Oopsie
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@gjacobse yes, that is it when it is restarting.
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Looks like it's back now...
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New overview interface is live. Major update tonight.
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Just pushed out a small additional release. There should be confirmations for the helpdesk tickets close and delete now.
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@scottalanmiller said in Sodium: Ticket layout:
Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.
Along this lines, perhaps this should be a setting under Group Permissions.
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@gjacobse said in Sodium: Ticket layout:
@quixoticjeremy said in Sodium: Ticket layout:
While I do agree there should be a confirmation, I'll do that up here in a bit. However I don't think I agree with switching the locations. Logistically the locations make more sense like this.
edit: it keeps the commit of the note in the same location with other actions like adding time, attachments etc.
I'm flexible - so that should work. Especially in the case of the 'Delete' Button.
Closing/deleting tickets now require confirmation. That being said, the points everyone is bringing up about deleting tickets being in a separate location are valid points that I'm going to think about how to approach today.
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@danp said in Sodium: Ticket layout:
@scottalanmiller said in Sodium: Ticket layout:
Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.
Along this lines, perhaps this should be a setting under Group Permissions.
This could definitely be a good route to go with this.
