Samsung 850 Pro - No advanced replacement
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So my 850 Pro in my main workhouse (X230) is failing and I reached out to Samsung and they wont provide me an advanced replacement. For a pro drive - I would expect better service than that. So I either have to just buy a new SSD (the same model is up about $50 than when I bought it) or be without my laptop for a few days....which won't work because then I can't work.
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That's weird, most companies will do it with a credit card number
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I'd suggest calling back and trying another rep, maybe someone was just having a bad day
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@MattSpeller Exactly. They did it for me in the past when I had issues with an 840 Pro. I even explained that to them and they said, "well our policy must have changed."
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@MattSpeller That's a good point. It's always worth giving it a second shot.
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@frodooftheshire Just got off the phone - yep - they stopped doing advanced replacements a year ago. The guy was nice enough and gave me a direct e-mail (samsungmemorysupport@sea.samsung.com) to the management team to see if they will make an exception.
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@frodooftheshire said in Samsung 850 Pro - No advanced replacement:
@frodooftheshire Just got off the phone - yep - they stopped doing advanced replacements a year ago. The guy was nice enough and gave me a direct e-mail (samsungmemorysupport@sea.samsung.com) to the management team to see if they will make an exception.
Any luck from management?
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But the warranty for that is 10 years, how much space reservation did you give it and TB written ?
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@msff-amman-Itofficer said in Samsung 850 Pro - No advanced replacement:
But the warranty for that is 10 years, how much space reservation did you give it and TB written ?
They are replacing, but they are not providing an advanced replacing. They want it shipped back.
So the warranty is being honored.
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@JaredBusch said in Samsung 850 Pro - No advanced replacement:
@msff-amman-Itofficer said in Samsung 850 Pro - No advanced replacement:
But the warranty for that is 10 years, how much space reservation did you give it and TB written ?
They are replacing, but they are not providing an advanced replacing. They want it shipped back.
So the warranty is being honored.
No different than almost any equipment in the SMB space. You don't get advanced replacement on even SAN and NAS devices in that space.
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Synology replaced my NAS advanced replacement...without a credit card too.
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@brianlittlejohn said in Samsung 850 Pro - No advanced replacement:
Synology replaced my NAS advanced replacement...without a credit card too.
Wow, really? That's pretty cool. Any special warranty option?
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@scottalanmiller Nope... It was one of their units I ordered through amazon...no special options
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@brianlittlejohn said in Samsung 850 Pro - No advanced replacement:
@scottalanmiller Nope... It was one of their units I ordered through amazon...no special options
Very nice. QNAP holds your gear for two weeks after it has died on you.
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@scottalanmiller I have a QNAP that I purchased before I knew better... so far no issues with it... i think it is moving out of warranty pretty soon... so I'll be replacing it at some point.
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I have not heard back since sending my e-mail to management. I haven't had to do a lot of RMAs on hard drives personally, but the ones I have done (Western Digital/Samsung) have all been advanced replacement. In the past I've also been able to do advanced replacements on motherboards & network equipment so for me advanced replacement was the norm, not the exception.
BTW someone had asked - I have 6 TB written and the drive has 30% free space. Also I'm pretty sure it only has a 5 year warranty, but I could be wrong.
