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    Ideas for ITSP and MSP Internal and Customer Documentation

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    • scottalanmillerS
      scottalanmiller @Alex Sage
      last edited by

      @aaronstuder said in Ideas for ITSP and MSP Internal and Customer Documentation:

      Crap, JIRA Service Desk has gone way up in price 😞

      https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted

      It's not a cheap product. Good, but not cheap.

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @scottalanmiller
        last edited by

        @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

        @Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:

        We're building a product specifically to tackle this. It's going live Spring 2017 hopefully 🙂

        Any early details to share?

        @Breffni-Potter seriously. share some details. I really need to get something online, even if in alpha/beta if it is good.

        Deleted74295D 1 Reply Last reply Reply Quote 4
        • JaredBuschJ
          JaredBusch
          last edited by

          @scottalanmiller what about spreadsheet replacement.

          Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?

          NodeBB can do tables (standard markdown functions)
          So do wiki systems.

          any other choice/option for tracking lists?

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @JaredBusch
            last edited by

            @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @scottalanmiller what about spreadsheet replacement.

            Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?

            NodeBB can do tables (standard markdown functions)
            So do wiki systems.

            any other choice/option for tracking lists?

            We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.

            travisdh1T 1 Reply Last reply Reply Quote 0
            • travisdh1T
              travisdh1 @scottalanmiller
              last edited by

              @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

              @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

              @scottalanmiller what about spreadsheet replacement.

              Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?

              NodeBB can do tables (standard markdown functions)
              So do wiki systems.

              any other choice/option for tracking lists?

              We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.

              Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @travisdh1
                last edited by

                @travisdh1 said in Ideas for ITSP and MSP Internal and Customer Documentation:

                @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

                @scottalanmiller what about spreadsheet replacement.

                Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?

                NodeBB can do tables (standard markdown functions)
                So do wiki systems.

                any other choice/option for tracking lists?

                We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.

                Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.

                Not yet, but that would be expected. I still don't like the heavy editing and multiple file approach.

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @scottalanmiller
                  last edited by

                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @travisdh1 said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @scottalanmiller what about spreadsheet replacement.

                  Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?

                  NodeBB can do tables (standard markdown functions)
                  So do wiki systems.

                  any other choice/option for tracking lists?

                  We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.

                  Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.

                  Not yet, but that would be expected. I still don't like the heavy editing and multiple file approach.

                  DocuWiki has a CSV plugin.
                  0_1479509121978_upload-79328ac4-8afb-4cea-8bbe-0f5e9678faba

                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @JaredBusch
                    last edited by

                    @JaredBusch that was on my list to look into, that's pretty cool. Any stumbling on a plug in that would let you copy / paste from something like a Word doc?

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @scottalanmiller
                      last edited by JaredBusch

                      @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                      @JaredBusch that was on my list to look into, that's pretty cool. Any stumbling on a plug in that would let you copy / paste from something like a Word doc?

                      I assume and you want this to keep the formatting? Did not look.

                      I happen to know another package that can do it, but I have no idea how to aquire it.
                      This wiki: http://wiki.eqemulator.org/i?M=Wiki
                      Has complete copy/paste and it all just works setup. Unfortunately it is a custom designed piece of software. The author wrote it as part of a larger tool for internal use at his company.

                      https://www.linkedin.com/in/chris-miles-a9874b60

                      Edit: just went in to edit a page and I copy/pasted from a word doc with images and the images did not come in, but the outline did.

                      1 Reply Last reply Reply Quote 0
                      • Deleted74295D
                        Deleted74295 Banned @JaredBusch
                        last edited by

                        @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

                        @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                        @Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:

                        We're building a product specifically to tackle this. It's going live Spring 2017 hopefully 🙂

                        Any early details to share?

                        @Breffni-Potter seriously. share some details. I really need to get something online, even if in alpha/beta if it is good.

                        At the moment it's Alpha Alpha, Not everything is loaded. Dev work is fun.

                        Post Christmas..I'll have betas to hand out to people. For now the tool can only do 1 thing.

                        1 Reply Last reply Reply Quote 0
                        • NetworkNerdN
                          NetworkNerd
                          last edited by

                          Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @NetworkNerd
                            last edited by

                            @NetworkNerd said in Ideas for ITSP and MSP Internal and Customer Documentation:

                            Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.

                            I've not use Slack for documentation but can't even remotely figure out how it would apply. I use Slack every day but am not aware of it having any documentation interface. And the cost is pretty staggering, but even if the top level plans were free, how does Slack handle documentation?

                            stacksofplatesS 1 Reply Last reply Reply Quote 0
                            • stacksofplatesS
                              stacksofplates @scottalanmiller
                              last edited by

                              @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                              @NetworkNerd said in Ideas for ITSP and MSP Internal and Customer Documentation:

                              Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.

                              I've not use Slack for documentation but can't even remotely figure out how it would apply. I use Slack every day but am not aware of it having any documentation interface. And the cost is pretty staggering, but even if the top level plans were free, how does Slack handle documentation?

                              Not sure where it was supposed to be going, but you can add bots that answer questions. And train them on what the answers should be. That would be a ton of work though.

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • coliverC
                                coliver
                                last edited by

                                Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?

                                We use Confluence here, expensive but very good for what we are doing.

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @stacksofplates
                                  last edited by

                                  @stacksofplates said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                  @NetworkNerd said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                  Is Slack for Teams an option here? I figure you would likely have to use something more than just their free plan.

                                  I've not use Slack for documentation but can't even remotely figure out how it would apply. I use Slack every day but am not aware of it having any documentation interface. And the cost is pretty staggering, but even if the top level plans were free, how does Slack handle documentation?

                                  Not sure where it was supposed to be going, but you can add bots that answer questions. And train them on what the answers should be. That would be a ton of work though.

                                  Oh gosh, that would be nuts. But an interesting approach.

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @coliver
                                    last edited by

                                    @coliver said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                    Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?

                                    We use Confluence here, expensive but very good for what we are doing.

                                    It crossed my mind but we did not actually entertain using it. In reality, we don't like Sharepoint for documentation very much. So replicating it isn't ideal.

                                    DashrenderD coliverC 2 Replies Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                      @coliver said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                      Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?

                                      We use Confluence here, expensive but very good for what we are doing.

                                      It crossed my mind but we did not actually entertain using it. In reality, we don't like Sharepoint for documentation very much. So replicating it isn't ideal.

                                      And now the truth comes out 😉

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • coliverC
                                        coliver @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        @coliver said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        Have you looked at Alfresco? It is a drop in replacement for SharePoint and has some Wiki-esque functionaltiy. It also has some serious access-control abilities as well. Not sure how well it would fit but may be worth it?

                                        We use Confluence here, expensive but very good for what we are doing.

                                        It crossed my mind but we did not actually entertain using it. In reality, we don't like Sharepoint for documentation very much. So replicating it isn't ideal.

                                        Are there other pieces to Sharepoint you do like? Seems like the built in Wiki may be a viable option.

                                        I wonder if something built on top of NextCloud and LibreOffice Online would work for this?

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender
                                          last edited by

                                          the formatting in Wikis is such a PITA to me that I would hate using them for documentation for clients. that's just me though.

                                          scottalanmillerS 1 Reply Last reply Reply Quote 1
                                          • IRJI
                                            IRJ
                                            last edited by

                                            Wordpress........

                                            angry mob assemblies

                                            1 Reply Last reply Reply Quote 1
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