Ideas for ITSP and MSP Internal and Customer Documentation
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
We feel that a wiki is likely the best answer, but I hate to inject that opinion and just overlook other viable options. And I hate to just jump on the most popular wiki(s) and potentially ignore something really interesting or important.
I really want something setup for our use here @Bundy-Associates also. I keep looking at different option, but cannot find something with everything I want.
I have finally settled on using either a wiki or a NodeBB forum.
Using NodeBB is easily a workable answer for a smaller ITSP like us. Custom permissions per category are easy. Posts can be moved to a new topic if collaboration with a person who should not have general access is required, etc.
It handles all screen formats and has great media capabilities (obviously do not use the imgur plugin for pictures) as well as allowing file uploads.
Tags per topic are enough (unlike needing tags on posts for here) because there will rarely be a conversation running off any of the threads that are not strictly on topic.
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@JaredBusch We actually have discussed setting up a Nodebb Forum for this....
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@Minion-Queen said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch We actually have discussed setting up a Nodebb Forum for this....
I set one up for @Bundy-Associates last week. Haven't done anything past that yet as I wanted to look into WIki options also.
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
That is just a disaster to think about. And the answer is you cannot do anything useful from the app. It makes new books in your onedrive space, not on the sharepoint team site space. So useless.
What is your lock up on OneNote?
No lock up on OneNote, I was really just trying to find out why they were dumping it?
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@stacksofplates said in Ideas for ITSP and MSP Internal and Customer Documentation:
Last place I worked I made a Drupal site for documentation, logging (maintenance logs, QA logs, safety logs, etc), issue tracking with manufactured parts, shipping and receiving tracking (the shipper could sign on a tablet with their finger), and some other stuff. Access controls can be very granular.
Probably a good option, too. I've not used Drupal since it was new.
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
Ability to strictly tag metadata would be awesome (like maintain an actual customer list and have that be a tag on each page). And just ad hoc tags would be great, too.
This is the key feature I want after security and media rich capabilities.
Historically, wiki systems suck donkey balls for getting information back out of them unless an insane amount of organizational time is dedicated to keeping everything linked and such.
Yes, I'm trying to figure this out on DokuWiki now. I think that it might be a plugin.
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
We feel that a wiki is likely the best answer, but I hate to inject that opinion and just overlook other viable options. And I hate to just jump on the most popular wiki(s) and potentially ignore something really interesting or important.
I really want something setup for our use here @Bundy-Associates also. I keep looking at different option, but cannot find something with everything I want.
I have finally settled on using either a wiki or a NodeBB forum.
Using NodeBB is easily a workable answer for a smaller ITSP like us. Custom permissions per category are easy. Posts can be moved to a new topic if collaboration with a person who should not have general access is required, etc.
It handles all screen formats and has great media capabilities (obviously do not use the imgur plugin for pictures) as well as allowing file uploads.
Tags per topic are enough (unlike needing tags on posts for here) because there will rarely be a conversation running off any of the threads that are not strictly on topic.
We kicked around using NodeBB as well, and who knows, it might win in the end.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account. -
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
But online is needed for the use case. And creating the file isn't the issue, you need the E3 account to access it. If you don't have that and/or are on Linux, it just fails.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
But online is needed for the use case. And creating the file isn't the issue, you need the E3 account to access it. If you don't have that and/or are on Linux, it just fails.
Why is an E3 account needed? oh.. only because you, as an MSP, are required to use E level accounts.. OK.. well, you're in a pickle then.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
But online is needed for the use case. And creating the file isn't the issue, you need the E3 account to access it. If you don't have that and/or are on Linux, it just fails.
Why is an E3 account needed? oh.. only because you, as an MSP, are required to use E level accounts.. OK.. well, you're in a pickle then.
Yes, combination of needing E accounts because of partnership and need E3 accounts for customer support and testing.
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We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
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Crap, JIRA Service Desk has gone way up in price
https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
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@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
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@aaronstuder said in Ideas for ITSP and MSP Internal and Customer Documentation:
Crap, JIRA Service Desk has gone way up in price
https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
It's not a cheap product. Good, but not cheap.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
@Breffni-Potter seriously. share some details. I really need to get something online, even if in alpha/beta if it is good.
