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    Testing Out Comodo One RMM and Helpdesk

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    • S
      scottalanmiller
      last edited by

      Did our intro engineering call with Comodo One today, @gjacobse and I attended. Looking into the Comodo1 platform to see how we like it. The big deal, of course, is that it is free and hosted. That makes it very easy to just set up and start using.

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      • S
        scottalanmiller
        last edited by

        Got the first device added to the system...

        0_1470780612107_Screenshot from 2016-08-09 18-07-48.png

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        • G
          gjacobse
          last edited by

          Just pushed the RMM agent out to my desktop:

          0_1470780724167_2016-08-09 18_11_31-.png

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          • S
            scottalanmiller
            last edited by

            Hardware info on the non-virtual machines...

            0_1470781198917_Screenshot from 2016-08-09 18-19-40.png

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            • S
              scottalanmiller
              last edited by

              0_1470781253858_Screenshot from 2016-08-09 18-20-45.png

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              • S
                scottalanmiller
                last edited by

                For some reason, Gene's machine gathered tons more details than mine did...

                0_1470781874180_Screenshot from 2016-08-09 18-30-55.png

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                • G
                  gjacobse
                  last edited by

                  Wonder if we can set up a device to try this on -

                  0_1470789809472_2016-08-09 20_42_53-Comodo ONE.png

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                  • M
                    Mike Davis
                    last edited by

                    Free AND Hosted? How is that supposed to work? What do they sell so they can make money?

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      scottalanmiller @Mike Davis
                      last edited by

                      @Mike-Davis said in Testing Out Comodo One RMM and Helpdesk:

                      Free AND Hosted? How is that supposed to work? What do they sell so they can make money?

                      They sell additional modules like antivirus.

                      J 1 Reply Last reply Reply Quote 1
                      • J
                        JaredBusch @scottalanmiller
                        last edited by

                        @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                        @Mike-Davis said in Testing Out Comodo One RMM and Helpdesk:

                        Free AND Hosted? How is that supposed to work? What do they sell so they can make money?

                        They sell additional modules like antivirus.

                        It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .

                        Not a bad idea really.

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                        • B
                          BRRABill @JaredBusch
                          last edited by

                          @JaredBusch said

                          It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .

                          Not a bad idea really.

                          When we were looking at RMM, we decided on N-Able, who works the same way.

                          Freemium, exactly the right word!

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                          • R
                            RojoLoco
                            last edited by

                            Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

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                            • S
                              scottalanmiller @RojoLoco
                              last edited by

                              @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                              Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                              I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.

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                              • R
                                RojoLoco @scottalanmiller
                                last edited by

                                @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                                Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                                I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.

                                That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.

                                S 1 Reply Last reply Reply Quote 0
                                • S
                                  scottalanmiller @RojoLoco
                                  last edited by

                                  @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                                  @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                  @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                                  Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                                  I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.

                                  That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.

                                  Doesn't seem to.

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                                  • nadnerBN
                                    nadnerB
                                    last edited by

                                    How goes the bandwidth with those agents phoning home?

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                                    • prcssupportP
                                      prcssupport
                                      last edited by

                                      I have comodo one, but I need to spend more time with it.

                                      I have been using their Endpoint management system with great results. But they are going to mothball that solution, and go fully cloud based.

                                      I will be forced to move to that platform fully myself, or find something else. But for the price it's nice. Also they have their version of the malware analysis tool ( like anubus)

                                      1 Reply Last reply Reply Quote 1
                                      • Minion QueenM
                                        Minion Queen Banned
                                        last edited by Minion Queen

                                        Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.

                                        S J 2 Replies Last reply Reply Quote 1
                                        • S
                                          scottalanmiller @Minion Queen
                                          last edited by

                                          @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                          Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.

                                          Awesome, except that now I have to work on that ticket 😉

                                          1 Reply Last reply Reply Quote 3
                                          • J
                                            JaredBusch @Minion Queen
                                            last edited by

                                            @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                            Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.

                                            Someone at the SpiceCorp of Chicagoland last night is a new user of Comodo RMM and likes it.

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