Help with Helpy

IRJ

I am on my 4th attempt of the install. The ruby stuff is definitely screwing me up.

wirestyle22

@IRJ I wouldn't have the foggiest either man. That's what learning is though!

IRJ

@wirestyle22 said in Help with Helpy:

@IRJ I wouldn't have the foggiest either man. That's what learning is though!

I am getting a little further each time now. Maybe this next install attempt will work

IRJ

The installation guide definitely isn't the best.

wirestyle22

@IRJ said in Help with Helpy:

@wirestyle22 said in Help with Helpy:

@IRJ I wouldn't have the foggiest either man. That's what learning is though!

I am getting a little further each time now. Maybe this next install attempt will work

One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

IRJ

@wirestyle22 said in Help with Helpy:

@IRJ said in Help with Helpy:

@wirestyle22 said in Help with Helpy:

@IRJ I wouldn't have the foggiest either man. That's what learning is though!

I am getting a little further each time now. Maybe this next install attempt will work

One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

I am trying to learn ruby.

Veet

Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

btw, it's developed by a guy named "Scott Miller" ...

JaredBusch

@Veet said in Help with Helpy:

Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

btw, it's developed by a guy named "Scott Miller" ...

How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

scottalanmiller

@Veet said in Help with Helpy:

Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

btw, it's developed by a guy named "Scott Miller" ...

Their on to me.

IRJ

The tutorial is definitely outdated and needs to be updated.

tiagom

Do you just want to play with it or run it in a live environment?

IRJ

@tiagom said in Help with Helpy:

Do you just want to play with it or run it in a live environment?

I want to use it for personal use and have an area to submit tickets on my website.

tiagom

Ill take a look at it when i get home, see if i can help you out.

IRJ

I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.

IRJ

@tiagom said in Help with Helpy:

Ill take a look at it when i get home, see if i can help you out.

The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.

Veet

@JaredBusch said in Help with Helpy:

@Veet said in Help with Helpy:

Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

btw, it's developed by a guy named "Scott Miller" ...

How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

As I said ... "The UI is nice" ... and that's that.

Veet

@IRJ said in Help with Helpy:

I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution

You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...

tiagom

Tried twice both didn't work, very strange. will try again later.

tiagom

Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

rails user needs to added to sudoers using visudo under

 root    ALL=(ALL)       ALL

I added

rails   ALL=(ALL)       ALL

The following command fails because the latest activesupport requires Ruby version >= 2.2.2

gem install rails --no-ri --no-rdoc

Had to install v4.2.7 instead of the latest. I used:

gem install activesupport -v 4.2.7
gem install rails -v 4.2.7 --no-ri --no-rdoc

To clear up a question from earlier when you run

rake secret

The output needs to be put in /config/secrets.yml under production: secret_key_base:

The postgresql password needs to be edited in /config/database.yml under production: password:

The following command doesn't work

rails s -e production -b your.ip.add.ress:3000

It should be

rails s -e production -b your.ip.add.ress

The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

root /home/rails/helpy/public;
passenger_enabled on;
rails_env production;

I commented out the index index.html index.htm

I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

Also i needed to stop the firewall

service iptables stop

travisdh1

@tiagom Wow, I've seen some bad/outdated docs before, but that's really pushing things. Good job figuring it out.