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    Help with Helpy

    IT Discussion
    ubuntu 14.04 helpy open source help desk
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    • T
      tiagom
      last edited by

      Create a secret token for rails apps and copy it into those two files.

      1 Reply Last reply Reply Quote 0
      • IRJI
        IRJ
        last edited by

        Ok so I run
        rake secret

        Then it gives me a key. Then I copy that key to those two files?

        1 Reply Last reply Reply Quote 1
        • IRJI
          IRJ
          last edited by

          Do I just add it to the bottom of both of those files?

          1 Reply Last reply Reply Quote 0
          • AmbarishrhA
            Ambarishrh
            last edited by

            Never heard of helpy before, looks interesting!

            1 Reply Last reply Reply Quote 1
            • wirestyle22W
              wirestyle22 @IRJ
              last edited by

              I have been looking for something like this for a long time. Sweet.

              1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ
                last edited by

                I am on my 4th attempt of the install. The ruby stuff is definitely screwing me up.

                wirestyle22W 1 Reply Last reply Reply Quote 0
                • wirestyle22W
                  wirestyle22 @IRJ
                  last edited by

                  @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                  IRJI 1 Reply Last reply Reply Quote 1
                  • IRJI
                    IRJ @wirestyle22
                    last edited by

                    @wirestyle22 said in Help with Helpy:

                    @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                    I am getting a little further each time now. Maybe this next install attempt will work 🙂

                    wirestyle22W 1 Reply Last reply Reply Quote 2
                    • IRJI
                      IRJ
                      last edited by

                      The installation guide definitely isn't the best.

                      1 Reply Last reply Reply Quote 0
                      • wirestyle22W
                        wirestyle22 @IRJ
                        last edited by

                        @IRJ said in Help with Helpy:

                        @wirestyle22 said in Help with Helpy:

                        @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                        I am getting a little further each time now. Maybe this next install attempt will work 🙂

                        One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

                        IRJI 1 Reply Last reply Reply Quote 3
                        • IRJI
                          IRJ @wirestyle22
                          last edited by IRJ

                          @wirestyle22 said in Help with Helpy:

                          @IRJ said in Help with Helpy:

                          @wirestyle22 said in Help with Helpy:

                          @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                          I am getting a little further each time now. Maybe this next install attempt will work 🙂

                          One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

                          I am trying to learn ruby.

                          1 Reply Last reply Reply Quote 0
                          • V
                            Veet
                            last edited by

                            Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                            btw, it's developed by a guy named "Scott Miller" ...

                            JaredBuschJ scottalanmillerS 2 Replies Last reply Reply Quote 3
                            • JaredBuschJ
                              JaredBusch @Veet
                              last edited by

                              @Veet said in Help with Helpy:

                              Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                              btw, it's developed by a guy named "Scott Miller" ...

                              How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

                              V 1 Reply Last reply Reply Quote 1
                              • scottalanmillerS
                                scottalanmiller @Veet
                                last edited by

                                @Veet said in Help with Helpy:

                                Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                                btw, it's developed by a guy named "Scott Miller" ...

                                Their on to me.

                                1 Reply Last reply Reply Quote 1
                                • IRJI
                                  IRJ
                                  last edited by IRJ

                                  The tutorial is definitely outdated and needs to be updated.

                                  1 Reply Last reply Reply Quote 0
                                  • T
                                    tiagom
                                    last edited by

                                    Do you just want to play with it or run it in a live environment?

                                    IRJI 1 Reply Last reply Reply Quote 0
                                    • IRJI
                                      IRJ @tiagom
                                      last edited by

                                      @tiagom said in Help with Helpy:

                                      Do you just want to play with it or run it in a live environment?

                                      I want to use it for personal use and have an area to submit tickets on my website.

                                      1 Reply Last reply Reply Quote 0
                                      • T
                                        tiagom
                                        last edited by

                                        Ill take a look at it when i get home, see if i can help you out.

                                        IRJI 1 Reply Last reply Reply Quote 0
                                        • IRJI
                                          IRJ
                                          last edited by

                                          I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.

                                          V 1 Reply Last reply Reply Quote 0
                                          • IRJI
                                            IRJ @tiagom
                                            last edited by

                                            @tiagom said in Help with Helpy:

                                            Ill take a look at it when i get home, see if i can help you out.

                                            The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.

                                            1 Reply Last reply Reply Quote 0
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