Worth-while remote system administration tools - Preferably Open Source
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Maybe you can do a privately hosted slack server (I can't remember the open source clones at the moment) and encourage bi-lingual employees to use it in an effort to assist in communication there during troubleshooting.
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@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
All Windows 7 Pro, spanish.
And a single server 2012 R2 (physical)
I would think VNC would fit the bill as long as you secure everything properly.
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Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
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This looks super helpful too.
http://www.engadget.com/2014/05/20/the-amazing-word-lens-app-for-ios-is-now-free/
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@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
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@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
For learning a language, if you use it regularly, eventually you would be able to speak it fluently without much thought.
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@dafyre said in Worth-while remote system administration tools - Preferably Open Source:
@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
For learning a language, if you use it regularly, eventually you would be able to speak it fluently without much thought.
My hard drive is a low capacity SSD
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@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@dafyre said in Worth-while remote system administration tools - Preferably Open Source:
@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
For learning a language, if you use it regularly, eventually you would be able to speak it fluently without much thought.
My hard drive is a low capacity SSD
They have cures for that now man. Little black pills...
http://www.newegg.ca/Product/Product.aspx?item=N82E16820147441
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@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So we are now taking over the maintenance for a remote office, as the vendor we have is super expensive and not performing nearly as well as was hoped.
With this a few issues come to light:
- The remote systems are in Spanish - not my strongest language
- The remote systems are at varied degrees of updates etc
- Accessing the systems is difficult at times (remote access)
Looking for some ideas to try and simplify the management / maintenance of these systems.
ThanksHire an IT person who knows both languages. That's what we do.
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And hire them in the lower cost location! Win/win.
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@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
How is the internet connection? Much of Mexico has shitty internet.
We have gigabit connections there..
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@Jason said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So we are now taking over the maintenance for a remote office, as the vendor we have is super expensive and not performing nearly as well as was hoped.
With this a few issues come to light:
- The remote systems are in Spanish - not my strongest language
- The remote systems are at varied degrees of updates etc
- Accessing the systems is difficult at times (remote access)
Looking for some ideas to try and simplify the management / maintenance of these systems.
ThanksHire an IT person who knows both languages. That's what we do.
We hire lots of frenchies so we can communicate with Quebec.
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Watch '100 Latinos Dijeron' on Telemundo/univision(cant remember), its Family Feud but in Spanish. I use it to keep up my spanish skills. I get most of the jokes and almost all of the questions asked. It is on 6pm pst every weeknight.
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did anyone help you? other than telling you to speak spanish?
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@KyleCaminita said in Worth-while remote system administration tools - Preferably Open Source:
did anyone help you? other than telling you to speak spanish?
There were viable suggestions up in the beginning.
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@KyleCaminita said in Worth-while remote system administration tools - Preferably Open Source:
did anyone help you? other than telling you to speak spanish?
ScreenConnect and Comodo were, I believe, the leading recommendations. Only after the technical recommendations were exhausted did the discussion about Spanish appear to begin.
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@DustinB3403 I could help you anytime you get stuck with Spanish, it is my native language.
As for the remote control, what do you normally use? What is different, besides the language, in this remote location that a new solution is needed?
It is true that some parts don't have great Internet but almost all the big cities wouldn't give you any trouble with a good ISP. In what part of Mexico is your remote office located?
I personally vpn to a jump box and rdp or Vnc to Windows machines. Some small locations I have them set with Splashtop, and it works decently.
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Normally RDP, SSH and X11 forwarding for me. Used AnyDesk (anydesk.com/remote-desktop) a few times. Fast, very fast. Built by former TeamViewer devs AFAIK. Don't know about security...
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@thwr said in Worth-while remote system administration tools - Preferably Open Source:
Normally RDP, SSH and X11 forwarding for me. Used AnyDesk (anydesk.com/remote-desktop) a few times. Fast, very fast. Built by former TeamViewer devs AFAIK. Don't know about security...
X11 over NX .... even faster!
