Worth-while remote system administration tools - Preferably Open Source
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Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
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@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
All Windows 7 Pro, spanish.
And a single server 2012 R2 (physical)
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@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
Language barrier is one of the worst, I should ask for some training..
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Maybe you can do a privately hosted slack server (I can't remember the open source clones at the moment) and encourage bi-lingual employees to use it in an effort to assist in communication there during troubleshooting.
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@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
All Windows 7 Pro, spanish.
And a single server 2012 R2 (physical)
I would think VNC would fit the bill as long as you secure everything properly.
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Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
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This looks super helpful too.
http://www.engadget.com/2014/05/20/the-amazing-word-lens-app-for-ios-is-now-free/
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@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
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@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
For learning a language, if you use it regularly, eventually you would be able to speak it fluently without much thought.
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@dafyre said in Worth-while remote system administration tools - Preferably Open Source:
@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
For learning a language, if you use it regularly, eventually you would be able to speak it fluently without much thought.
My hard drive is a low capacity SSD
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@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@dafyre said in Worth-while remote system administration tools - Preferably Open Source:
@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Also, the more effort you openly make toward trying to learn their language will more than likely amass a fair amount of brownie points with the end users you're supporting. That goes a long way at easing frustration created from the language barrier.
I agree that it would give you brownie points but how much information can you realistically retain?
For learning a language, if you use it regularly, eventually you would be able to speak it fluently without much thought.
My hard drive is a low capacity SSD
They have cures for that now man. Little black pills...
http://www.newegg.ca/Product/Product.aspx?item=N82E16820147441
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@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So we are now taking over the maintenance for a remote office, as the vendor we have is super expensive and not performing nearly as well as was hoped.
With this a few issues come to light:
- The remote systems are in Spanish - not my strongest language
- The remote systems are at varied degrees of updates etc
- Accessing the systems is difficult at times (remote access)
Looking for some ideas to try and simplify the management / maintenance of these systems.
ThanksHire an IT person who knows both languages. That's what we do.
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And hire them in the lower cost location! Win/win.
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@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
How is the internet connection? Much of Mexico has shitty internet.
We have gigabit connections there..
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@Jason said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So we are now taking over the maintenance for a remote office, as the vendor we have is super expensive and not performing nearly as well as was hoped.
With this a few issues come to light:
- The remote systems are in Spanish - not my strongest language
- The remote systems are at varied degrees of updates etc
- Accessing the systems is difficult at times (remote access)
Looking for some ideas to try and simplify the management / maintenance of these systems.
ThanksHire an IT person who knows both languages. That's what we do.
We hire lots of frenchies so we can communicate with Quebec.
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Watch '100 Latinos Dijeron' on Telemundo/univision(cant remember), its Family Feud but in Spanish. I use it to keep up my spanish skills. I get most of the jokes and almost all of the questions asked. It is on 6pm pst every weeknight.
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did anyone help you? other than telling you to speak spanish?
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@KyleCaminita said in Worth-while remote system administration tools - Preferably Open Source:
did anyone help you? other than telling you to speak spanish?
There were viable suggestions up in the beginning.
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@KyleCaminita said in Worth-while remote system administration tools - Preferably Open Source:
did anyone help you? other than telling you to speak spanish?
ScreenConnect and Comodo were, I believe, the leading recommendations. Only after the technical recommendations were exhausted did the discussion about Spanish appear to begin.
