Solved What inventory systems are being used now
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I believe most of ML users are fans of screenconnect for remote support, spiceworks cloud could be a minimal version of ticketing. What do you use now for inventory? Is it still spiceworks or something else now? Looking for a solution for a friend who wants to have helpdesk outside the office to avoid downtime due to any issues in the local setup. He needs to support a remote office. but he wants to keep the inventory local may be use spiceworks. Not sure if there are option to connect between the cloud helpdesk and locally installed spiceworks.
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No way to connect SW local to their hosted helpdesk-only solution.
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But could you limit the local one to inventory only and use online for tickets?
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@Dashrender said in What inventory systems are being used now:
But could you limit the local one to inventory only and use online for tickets?
Yes this is what i suggested, but would be great if the online tickets can be associated with the local inventory hardware/user
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Apart from spiceworks, what other tools are being used. To keep up to date inventory of hardware, software and machine health (disk space, warranty etc) would be a nice addition.
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PDQ Inventory may be one you could check into. It's from the AdminArsenal (PDQ Deploy) guys.
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We use MobileAsset Pro, it works is rather cheap, and allows our remote offices to manage assets as required from a Web console.
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free version of lansweeper looks good too! http://www.lansweeper.com/purchase.aspx
Everyone on different forums are complaining about the performance of spiceworks local install.
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@Ambarishrh said:
Everyone on different forums are complaining about the performance of spiceworks local install.
Yeah, I don't understand why Windows 7/8.1 machines appear as Apple Mac Devices in Spiceworks and asking for SSH credentials.
Lots of weird issues on 3 different sites, so I wrote it off all together.
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@Breffni-Potter said in What inventory systems are being used now:
@Ambarishrh said:
Everyone on different forums are complaining about the performance of spiceworks local install.
Yeah, I don't understand why Windows 7/8.1 machines appear as Apple Mac Devices in Spiceworks and asking for SSH credentials.
Lots of weird issues on 3 different sites, so I wrote it off all together.
What are you using now?
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@Ambarishrh said:
What are you using now?
If I need on-going monitoring and management, LanSweeper.
For manual inventory, Stripe IT.
For inventory combined with helpdesk, FreshService. Though not used it in production for awhile.
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How does freshservice compares to Spiceworks cloud help desk? The free version of freshservice
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LANSweeper looks very promising!!
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Will test Lansweeper, for now marking this as the answer and resolved. Thank you guys
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@aaronstuder said in What inventory systems are being used now:
No way to connect SW local to their hosted helpdesk-only solution.
Sure you can...
How?
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@aaronstuder said in What inventory systems are being used now:
No way to connect SW local to their hosted helpdesk-only solution.
Sure you can...
Remember, this is a conversation about inventory. that is the context. There is no way to do this. There isn't even an interface on their hosted solution for inventory.
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@Ambarishrh said in What inventory systems are being used now:
@aaronstuder said in What inventory systems are being used now:
No way to connect SW local to their hosted helpdesk-only solution.
Sure you can...
How?
You do not. I'm not sure wtf he things he is talking about.
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That's on the hosted helpdesk? What tab? If you link it, what shows up?
