@scottalanmiller said:
http://opensource.com/business/14/4/open-source-community-beats-tech-support
Company's tend to like support because it gives them someone to blame, not because it actually provides support or makes them more money. It is generally about middle managers playing politics trying to protect themselves, not about doing what is best for the business - either in cost or in ability to support the products. How often do you see commercial support actually being worth the money (outside of hardware support contracts?)
I used similar logic on Tuesday to sell a client on a new VoIP PBX. I flat out stated, "I am not an expert with system. I use it everyday, and know a lot about it. But I am not an expert because I do not have to be, because I know more than one company I can call to get paid remote support for anything I cannot handle."
Everyone in the meeting from the client gave me the oddest look for about 10 seconds until that sunk in.
