@scottalanmiller : As far as I can determine, it was "broken". I didn't go down the route of performing a factory reset as the device was older and I was looking for an excuse to replace it with an ER4 anyways.
Customer wasn't willing previously despite the fact that the unit was old enough that I had to run Firefox 30 (2014) to admin it and that specific model/firmware was listed as having several vulnerabilities.
Doing a bit of a deep dive I found NO reason that it was denying access to this one specific site and a reset may have "fixed it", but I didn't relish going through the painful steps of setting it back up again.
ER4 was cheap enough that, with this problem plus the aforementioned admin issues and vulnerabilities, the customer was willing to upgrade.
Essentially it was a blessing in disguise.
Tangentially, why is it that the Orgs with the most amount of spare cash are the least likely to part with it?