@bnrstnr said in Trying to find a good, on-premises, multi-department help desk application:

Looks like Zammad does both SSO and Groups (Departments). I don't use it though, so no experience there...

I have this deployed locally. It can be multi-department, but it is, obviously, geared toward IT more then anything else. It can do LDAP and SAML auth and have the ability to integrate with pretty much anything.

It's also stupid easy to install. The big complaint I have at the moment is that some of the customization that I wanted to do needed to be done in the backend.

@jmoore said in What Are You Doing Right Now:

@rojoloco said in What Are You Doing Right Now:

@jmoore Definitely hit me up before you're here... I'll try to come up with some places you should see, plus we can grab some drinks and food.

that sounds like an awesome plan. i will be with the family because we are going to an aquarium there so my son can see a whale shark but i will work it out so i can do some other things. church will be on that list

We did that when we lived in Athens... a long time ago. Right next door is the Coca-Cola Museum and the Children's Museum both are fun.

@IRJ said in how to prevent non domain users from getting ip configuration:

A NAC can totally do this. Usually you'd buy a device like fortigate, forescout, or Cisco make them for example.

You can configure non domain devices in a holding area and/or force them to domain join before allowing fukk network access. You can also do things like ban systems that aren't up to date with patches, av, and many other things.

I've been meaning to try packetfence. It's a FOSS tool that works with a variety of network devices including affordable ones like ubiquity.
https://packetfence.org/

We have Packetfence setup. Works a charm for the wireless devices we have on it.

If they are on a Windows network the Windows NAP application and a RADIUS server can do this as well.

@dashrender said in Random Thread - Anything Goes:

@coliver said in Random Thread - Anything Goes:

@dashrender said in Random Thread - Anything Goes:

@wirestyle22 said in Random Thread - Anything Goes:

@nadnerb said in Random Thread - Anything Goes:

EA's response to a Reddit user is now the most downvoted comment on reddit... and falling
https://www.reddit.com/r/StarWarsBattlefront/comments/7cff0b/seriously_i_paid_80_to_have_vader_locked/dppum98/

Sigh. EA is really the standard for bad gaming companies.

They killed C&C, I just want them to die in glorious hellfire!

Also they teased the hell out of C&C Generals 2 a few years ago... Then it disappeared when the studio that was supposed to be working on it closed.

It sucks that the old WestWood games aren't on Steam, and Generals won't play on Windows 10 without a ton of hacks.

Generals is easily the best C&C game. I wish someone would take the concept of move with it.... kind of like Gray Goo did with classic Star Craft.

@Obsolesce said in Can all phones read QR codes natively?:

I see them all the time, and I never use QR codes... like ever. Do you want to visit the website listed on the back of your mayonnaise bottle, or a random QR code posted on some poster somewhere? I never do. The last time I used one was strictly out of curiosity of the thing worked or not.

It feels like one of those neat idea services Google would start but nobody wants to use.

IIRC QR Codes were originally supposed to replace barcodes. So having them on products like that make sense.

@scottalanmiller said in What Are You Doing Right Now:

Loose cable or backplane? Anyone have another idea?

https://community.spiceworks.com/topic/2088413-qnap-raid-6-issue-with-multiple-drive-failure

That sounds suspiciously like a failed backplane.

@Kelly said in Dropbox and Box - billing issues:

I CAN'T TELL YOU OUR NEEDS IF YOU WON'T TELL ME WHO IS USING YOUR SERVICE SO I CAN ASK THEM WHAT THEIR NEEDS ARE!

I mean, you could definitely say this to them...

This sounds like one of those weird end of the year tactics sales people use to get their bonus.

https://www.humblebundle.com/care-package

Lots of good games here. @Dashrender you can get grey goo as part of this bundle.

Ubiquiti has the Toughswitch Carrier as well. It's older tech not sure if they still actively sell it.

https://www.amazon.com/Ubiquiti-TS-16-CARRIER-ToughSwitch-Rackmount-Controllers/dp/B00CXU9ZOC

@quixoticgerber should look at something like BackBlaze.

@Pete-S said in ASA 5516-X Intermittent Downtime:

@Pete-S said in ASA 5516-X Intermittent Downtime:

Two is one and one is none.

If you are depending on something, there should be two firewalls.
And in that case you just get the faulty one checked out. That's what support and service is for.

Now you are paying the price for not having the right setup in the first place.

I would go up the food chain and ask how important this connection is. If it's important, have a new one shipped out immediately.

When you get the old one replaced or repaired, have it as a spare on the shelf or better yet set it up in a HA config.

Depends on cost of downtime vs cost of a new ASA.

@scottalanmiller said in Gaming - What's everyone playing / hosting / looking to play:

@coliver said in Gaming - What's everyone playing / hosting / looking to play:

@scottalanmiller said in Gaming - What's everyone playing / hosting / looking to play:

I own nearly all of that already. I'd be paying $30 for Stardew Valley.

Worth it.

Taht's double full MSRP.

Still worth it. But yeah if you have all those games probably not a good idea to get the bundle. Although Stardew Valley is a ton of fun, especially with the Mulitplayer release coming out in the near-ish future.

@Dashrender said in ASA 5516-X Intermittent Downtime:

@travisdh1 said in ASA 5516-X Intermittent Downtime:

This is more an issue with @Jimmy9008 not setting realistic expectations with management. If management signed off on having a single firewall, then he shouldn't be working on it at 4am.

I think this is overstating it. Nothing wrong with him being oncall for a problem like this. it's the situation where he can't afford 5 min of downtime that would move to the HA setup...

I'm with you here. The oncall bit is their recovery operation. Nothing about him being called in at 4AM tells me they need HA.

@travisdh1 said in What Are You Doing Right Now:

@bigbear said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@bigbear said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@bigbear said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@bigbear said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla

Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.

I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?

Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.

Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).

What kind of phones are you using?

And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"

Yealink T46S phones.

I have zero parking buttons at this time.

We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.

I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.

I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.

BLF - as in a button blinking to know when your boss was on the phone or not?

What exactly is directed parking - perhaps there is some benefit I'm just not understanding.

I assign Park 1, Park 2 and Park 3 BLF keys on each phone.

Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.

They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.

Edit: Sorry for all the edits, trying to be clear as possible

This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?

When I presented this option (in leu of the ability to put a call onto someone's phone on hold) many complained about the potential of the wrong person grabbing the call then that person not being able to put the call back in the same spot - so now the intended person can't find the call or the call being forgotten.

When you are replacing a key system where they had line 1, 2, 3, 4 on every phones it's met with a lot of resistance in most offices.

And it makes sense to me. I always try to make the new system do the things the old system did, rather than preaching about how they need to change their ways.

There you go again, trying to do what's best for the business. It's like you want to do a good job or something.

Eh, sometimes changing processes is what's best for the business. Not saying this is right or wrong but each case should be evaluated.

@DustinB3403 said in Is not bringing PCs in Domain is a sin?:

@Dashrender said in Is not bringing PCs in Domain is a sin?:

Also, to save significantly on licensing, you could ditch the Windows Server and install a Fedora Server with an SMB share. To the Windows machines it would look identical. Heck you could seutp AD using all Fedora on the server side removing all server side licensing and still having AD - you can even use the Windows AD tools in most cases. (FYI - DHCP/DNS are not AD tools, so you'd have to use the Linux tools for that assuming you ran those from the Fedora box)

He could also setup a domain controller (it's not AD) on Fedora at no cost and centralize the user administration. Won't help with GPO, but could limit some of the issues I imagine he's having with 75 workstation systems. .

Samba 4 does provide GPO.

@rojoloco said in Random Thread - Anything Goes:

@scottalanmiller said in Random Thread - Anything Goes:

I read a funny / potentially true theory on the internet recently...

Perhaps Hugh Hefner had a protection spell cast over all of hollywood, and now that he's gone, all the miscreants are getting exposed.

I was reading that on the unknown armies Reddit.

@IRJ said in Should SodiumSuite Be Open Source:

@Obsolesce said in Should SodiumSuite Be Open Source:

@scottalanmiller said in Should SodiumSuite Be Open Source:

It's been kicked around but adds a ton of complication to any monetization strategy.

You can't monetize something that doesn't exist!

That is true as well. Open Source will dramatically reduce your development costs as you have interested parties actually contributing to project

You could also do the open core model, which a lot of FOSS software does. Have the core functionality, maybe RMM specific stuff, be open source but all the "game changing" things be behind a pay wall.

@rojoloco said in Gaming - What's everyone playing / hosting / looking to play:

I finally picked up Stardew Valley over the weekend for $10.

Really excited for the multiplayer patch. I think that game would be phenomenal with a bit of co-op play.

@DustinB3403 said in HelpDesk Options:

@scottalanmiller said in HelpDesk Options:

@DustinB3403 said in HelpDesk Options:

@scottalanmiller ZenDesk?

No, the free, open source one.

Zammad Community?

I am using this but not extensively. It works really well but most customization need to be done at the Ruby level.

@rojoloco said in What Are You Doing Right Now:

@eddiejennings said in What Are You Doing Right Now:

@jaredbusch said in What Are You Doing Right Now:

@eddiejennings I should get off my ass and post guides on how to setup various VPN configurations in the EdgeMax line.

I have used every option that is native to the units.

In your copious amounts of free time :P.

I do remember there being screwiness with Identity NAT for passing traffic from a remote access VPN and Site-to-Site VPN with ASAs.

The main "screwiness" is having to pay a retarded amount per year to make the overpriced, underpowered device work. Fuck Cisco in their overpriced asses.

That's what you get for paying a marketing company to handle IT tasks.