SMB Timeout?????
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I have an HP T830 plotter that scans and saves to a network share. It will not save a multi-page file if it is more than two pages.
My only hunches are Anti-Virus or SMB Timeout.
Do any of you have any experience with such an issue?
Saving to the USB in the plotter is no problem, sending through e-mail is nor problem. It is only the network share to a Windows 2012 Server share.
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SMB timeout feels... implausible. AV definitely possible.
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@jasgot To test the AV theory: either exclude the scan directory or temporarily disable the AV and try the job.
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@jasgot said in SMB Timeout?????:
I have an HP T830 plotter that scans and saves to a network share. It will not save a multi-page file if it is more than two pages.
My only hunches are Anti-Virus or SMB Timeout.
Do any of you have any experience with such an issue?
Saving to the USB in the plotter is no problem, sending through e-mail is nor problem. It is only the network share to a Windows 2012 Server share.
It's not a RAM size problem of some kind?
Wide format scanning would require the printer to hold a lot of data in memory that it can compress and turn into a file.
Often different destinations can have different settings. If for instance the resolution is set higher when you scan to SMB drive, then it needs more RAM than if you scan to something else using a lower resolution.
Do you get an error of some kind?
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@pete-s said in SMB Timeout?????:
@jasgot said in SMB Timeout?????:
I have an HP T830 plotter that scans and saves to a network share. It will not save a multi-page file if it is more than two pages.
My only hunches are Anti-Virus or SMB Timeout.
Do any of you have any experience with such an issue?
Saving to the USB in the plotter is no problem, sending through e-mail is nor problem. It is only the network share to a Windows 2012 Server share.
It's not a RAM size problem of some kind?
Wide format scanning would require the printer to hold a lot of data in memory that it can compress and turn into a file.
Often different destinations can have different settings. If for instance the resolution is set higher when you scan to SMB drive, then it needs more RAM than if you scan to something else using a lower resolution.
Do you get an error of some kind?
Valid point, but assuming that nobody's played with the prefs I would expect the local / USB settings to be set higher than the remote repository. Going to the easily overlooked possibility, is there enough free-space on the SMB share for the bigger jobs?
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@pete-s said in SMB Timeout?????:
@jasgot said in SMB Timeout?????:
I have an HP T830 plotter that scans and saves to a network share. It will not save a multi-page file if it is more than two pages.
My only hunches are Anti-Virus or SMB Timeout.
Do any of you have any experience with such an issue?
Saving to the USB in the plotter is no problem, sending through e-mail is nor problem. It is only the network share to a Windows 2012 Server share.
It's not a RAM size problem of some kind?
Wide format scanning would require the printer to hold a lot of data in memory that it can compress and turn into a file.
Often different destinations can have different settings. If for instance the resolution is set higher when you scan to SMB drive, then it needs more RAM than if you scan to something else using a lower resolution.
Do you get an error of some kind?
The only error is on the plotter: Connection Problem, General Error
No errors at the server.
All destinations are set to 200dpi Black and White.The plotter has 1GB ram.
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@notverypunny said in SMB Timeout?????:
Going to the easily overlooked possibility, is there enough free-space on the SMB share for the bigger jobs?
Yes. The file on the USB was about 277MB. 100's of GB available on share.