Sangoma Ransomware
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@Dashrender said in Sangoma Ransomware:
@scottalanmiller said in Sangoma Ransomware:
- FreePBX code impacted. <- No cause for concern but this is the key "panic" that people are promoting to try to make this into a big deal. I don't know anyone that is a Sangoma customer or why much of anyone would be, the kind of stuff that they make isn't stuff for modern businesses. What they make of importance and value is FreePBX, but we have no cause for concern there given what we know.
Question - do you think that if Sangoma only made revenue off support contracts and the add-on modules they would exist as a company? i.e. if they dropped PBXact, etc - could they likely stay afloat?
They made profit before that stuff existed. So I think absolutely. That stuff is all just extra.
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@scottalanmiller said in Sangoma Ransomware:
@Dashrender said in Sangoma Ransomware:
@scottalanmiller said in Sangoma Ransomware:
- FreePBX code impacted. <- No cause for concern but this is the key "panic" that people are promoting to try to make this into a big deal. I don't know anyone that is a Sangoma customer or why much of anyone would be, the kind of stuff that they make isn't stuff for modern businesses. What they make of importance and value is FreePBX, but we have no cause for concern there given what we know.
Question - do you think that if Sangoma only made revenue off support contracts and the add-on modules they would exist as a company? i.e. if they dropped PBXact, etc - could they likely stay afloat?
They made profit before that stuff existed. So I think absolutely. That stuff is all just extra.
No, they have said the new software sales far eclipsed their recent hardware sales
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@JaredBusch said in Sangoma Ransomware:
@scottalanmiller said in Sangoma Ransomware:
@Dashrender said in Sangoma Ransomware:
@scottalanmiller said in Sangoma Ransomware:
- FreePBX code impacted. <- No cause for concern but this is the key "panic" that people are promoting to try to make this into a big deal. I don't know anyone that is a Sangoma customer or why much of anyone would be, the kind of stuff that they make isn't stuff for modern businesses. What they make of importance and value is FreePBX, but we have no cause for concern there given what we know.
Question - do you think that if Sangoma only made revenue off support contracts and the add-on modules they would exist as a company? i.e. if they dropped PBXact, etc - could they likely stay afloat?
They made profit before that stuff existed. So I think absolutely. That stuff is all just extra.
No, they have said the new software sales far eclipsed their recent hardware sales
Eclipsed, but I assume that they original business is still functional. If FreePBX is all they have, that's rough.
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Updated official statement.
https://www.sangoma.com/press-releases/sangoma-technologies-provides-update-regarding-data-breach/ -
@Crosstalk-Solutions said in Sangoma Ransomware:
In video:
I want to get ahead of speculation....
Because you want your speculation to be the one everyone believes..
This video is a load of crap.
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@JaredBusch said in Sangoma Ransomware:
@Crosstalk-Solutions said in Sangoma Ransomware:
In video:
I want to get ahead of speculation....
Because you want your speculation to be the one everyone believes..
This video is a load of crap.
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@Obsolesce said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
@Crosstalk-Solutions said in Sangoma Ransomware:
In video:
I want to get ahead of speculation....
Because you want your speculation to be the one everyone believes..
This video is a load of crap.
No, facts, not speculation.
Did shit happen? Of course. No one is denying it.
Does a ransomware of an exec/upper management mean an entire ecosystem is suddenly invalid? No. That is not how anything works.
It does mean that things need to be considered, risks weighed, and actual intelligent thought made.
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Chris had only one actual goal by making that video when he did and as he did.
Revenue.
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Just received this.
Dear Sangoma customer,
As you may be aware, Sangoma was the target of a ransomware attack that resulted in some of our confidential company data being posted online. I am writing to provide you with an update regarding our investigation into this cyber attack. As outlined in our Dec. 29 news release (which you can read by clicking here), the data stolen from Sangoma did, regrettably, include certain customer information.
Our investigation to date has found that the compromised data may include your ordering history with Sangoma and your company’s contact information (such as your company’s name, address, phone number, contact person at your company, email address, website, etc.). I’d like to reassure you that while our investigation is still ongoing, there is currently no evidence that the compromised customer information includes bank account or payment card data, since Sangoma does not generally store that information locally.
As our investigation progresses, we will be proactively and directly contacting any specific customers whose data has been compromised, in order to provide further information and appropriate support. Please note that you will only be contacted by Sangoma directly if your data has been compromised by this attack. If you do not hear from us directly, you can assume that we have found no evidence to indicate that your data has been compromised.
I also want to reassure you that you can continue to put your trust and confidence in Sangoma, and in our products and services. Normal business operations continue at Sangoma, so you can still use all of the usual methods to interact with us. Nothing has changed in how you order our products, contact us for support, make payments, or in our ability to ship you product or turn-up customers on our cloud services.
There is currently no evidence to suggest our products and services have been impacted by this cyber attack. We believe strongly that you can continue your use of our products without issue or interruption and that use of our products would not pose any security risk to your business. Even so, out of an abundance of caution, we continue to recommend that you practice good ‘security hygiene’. This includes regularly resetting your passwords (for administrator use of our products and for portal access), limiting remote access to only that which is necessary, keeping your Sangoma software up-to-date on the most recent versions, and monitoring for unauthorized access attempts.
On behalf of everyone at Sangoma, I want to apologize to you for the stress and inconvenience caused by this cyber attack. We are working around the clock, and have been throughout the entire holiday period, to mitigate and manage the impact of this incident. We have retained a leading team of third-party cybersecurity experts to help us with this effort, we have filed a report with law enforcement officials, and have also deployed additional security measures to assist in detecting and preventing any future attempts or incidents of unauthorized access to or malicious activity on our corporate network.
At Sangoma, we pride ourselves on our quality, professionalism, and customer focus. While this cyber-attack has been a difficult and, frankly, embarrassing challenge, it has done nothing to change our commitment to open and transparent communication with our customers – you are the lifeblood of our company and we value you immensely. You have my word that we will keep you updated with accurate and factual information, as it becomes available and appropriate to share, throughout our ongoing investigation. In the meantime, if you have any questions at all, please don’t hesitate to contact us using any of the methods you always have or at [email protected].
Thank you for your continued trust, support and patience.
Sincerely,
Bill Wignall
President & CEO
Sangoma Technologies
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@JaredBusch said in Sangoma Ransomware:
Chris had only one actual goal by making that video when he did and as he did.
Revenue.
Opinions are like assholes...everybody's got one.
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@NashBrydges said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
Chris had only one actual goal by making that video when he did and as he did.
Revenue.
Opinions are like assholes...everybody's got one.
He has a monetized YouTube channel. He puts out a YouTube video with nothing but rampant speculation.
You want to tell me it was not revenue?
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Obviously we should never use Microsoft technologies again.
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@coliver said in Sangoma Ransomware:
Obviously we should never use Microsoft technologies again.
It's actually a way bigger deal that people have talked about. Closed source that's been exposed is the absolute most dangerous situation.
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@JaredBusch said in Sangoma Ransomware:
@NashBrydges said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
Chris had only one actual goal by making that video when he did and as he did.
Revenue.
Opinions are like assholes...everybody's got one.
He has a monetized YouTube channel. He puts out a YouTube video with nothing but rampant speculation.
You want to tell me it was not revenue?
Not at all. Go back and read my comment to confirm. What I am calling out is that, you offer your opinion freely even when you're being an ass about it. Often times it's warranted but it's still your opinion. Just because Chris has a monetized YT channel doesn't necessarily mean that what he presented was incorrect. Watch someone's YT channel...read their posts in a community, same thing. I seek out others' opinions to help inform mine. Your feedback as well as Chris' is valuable if it produces valuable discourse.
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@NashBrydges said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
@NashBrydges said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
Chris had only one actual goal by making that video when he did and as he did.
Revenue.
Opinions are like assholes...everybody's got one.
He has a monetized YouTube channel. He puts out a YouTube video with nothing but rampant speculation.
You want to tell me it was not revenue?
Not at all. Go back and read my comment to confirm. What I am calling out is that, you offer your opinion freely even when you're being an ass about it. Often times it's warranted but it's still your opinion. Just because Chris has a monetized YT channel doesn't necessarily mean that what he presented was incorrect. Watch someone's YT channel...read their posts in a community, same thing. I seek out others' opinions to help inform mine. Your feedback as well as Chris' is valuable if it produces valuable discourse.
Money completely changes the equation. Chris monetization very likely changes his motives. It's like consultants who sell stuff along with their consulting - you can't really trust they are selling what you need, there's always the chance they are selling you what makes them money.
Of course it's always possible that the money doesn't change his position, but can you as the veiwer ever know that? -
@Dashrender said in Sangoma Ransomware:
@NashBrydges said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
@NashBrydges said in Sangoma Ransomware:
@JaredBusch said in Sangoma Ransomware:
Chris had only one actual goal by making that video when he did and as he did.
Revenue.
Opinions are like assholes...everybody's got one.
He has a monetized YouTube channel. He puts out a YouTube video with nothing but rampant speculation.
You want to tell me it was not revenue?
Not at all. Go back and read my comment to confirm. What I am calling out is that, you offer your opinion freely even when you're being an ass about it. Often times it's warranted but it's still your opinion. Just because Chris has a monetized YT channel doesn't necessarily mean that what he presented was incorrect. Watch someone's YT channel...read their posts in a community, same thing. I seek out others' opinions to help inform mine. Your feedback as well as Chris' is valuable if it produces valuable discourse.
Money completely changes the equation. Chris monetization very likely changes his motives. It's like consultants who sell stuff along with their consulting - you can't really trust they are selling what you need, there's always the chance they are selling you what makes them money.
Of course it's always possible that the money doesn't change his position, but can you as the veiwer ever know that?In this case, I'd say it's somewhere in the middle. Chris is motivated by money, potentially, to post "something". Maybe or maybe not he's motivated to say something specific. The YouTube monetization, which is ridiculously small even for a popular channel like his, does encourage you to be "chatty" and post speculation. So we have to understand that he has a bias to get out there and start talking about it, sure. But the opinion that he's stating (which I've not watched so I don't even know what it is) isn't necessarily influenced by that.
So it's an odd thing... it's not that this particular monetization would influence his opinion, but it would influence how early he's willing to share it publicly.
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To give a directly similar example, I'm about to post a video on the Apple M1 processor. It's early, early enough that I don't have one in hand yet (expected next month), so I'm posting about my opinion of the public data on the market. The YouTube algorithm makes it make sense for me to get out and discuss it early, before I have as much data as possible, and then to continue to revisit it later as I get more data. Chris is, I assume, in the same boat.
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@Dashrender said in Sangoma Ransomware:
It's like consultants who sell stuff along with their consulting - you can't really trust they are selling what you need, there's always the chance they are selling you what makes them money.
You can't trust consultants who are not selling something either because they might pick something that requires their services to install/use/administrate. They might select, not what is best for you, but what makes them the most money or what they are most familiar with.
