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    How to handle inbox with multiple users in Zoho or O365?

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    o365zohoemail
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    • DanpD
      Danp
      last edited by

      In O365, there are a couple of options --

      • Groups, where the email is delivered to the individual group members
      • Shared mailbox, where multiple people can receive and reply as that entity
      DashrenderD 1 Reply Last reply Reply Quote 3
      • DashrenderD
        Dashrender @Danp
        last edited by

        @Danp said in How to handle inbox with multiple users in Zoho or O365?:

        In O365, there are a couple of options --

        • Groups, where the email is delivered to the individual group members
        • Shared mailbox, where multiple people can receive and reply as that entity

        With groups - as stated, the email just appears in your own box.
        with a shared mailbox - the user has to open the shared mailbox to see it's contents.

        The advantage of using a shared mailbox is that you can reply from that box and the address stay (ex [email protected]), not sure groups can do that.

        1 1 Reply Last reply Reply Quote 2
        • 1
          1337 @Dashrender
          last edited by

          @Dashrender @Danp
          Then it was shared mailbox I was looking for so any response can come from the same email address.

          Does Zoho have the same functionality as well? I found shared folders but that doesn't seem to work the same.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @1337
            last edited by

            @Pete-S said in How to handle inbox with multiple users in Zoho or O365?:

            @Dashrender @Danp
            Then it was shared mailbox I was looking for so any response can come from the same email address.

            Does Zoho have the same functionality as well? I found shared folders but that doesn't seem to work the same.

            No clue - but Zoho might have a feature that #$%!@ MS doesn't have - the ability for anyone to send as an alias address. What I don't know is, can more than one person share an alias address in Zoho?

            gjacobseG scottalanmillerS 3 Replies Last reply Reply Quote 0
            • gjacobseG
              gjacobse @Dashrender
              last edited by

              @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

              @Pete-S said in How to handle inbox with multiple users in Zoho or O365?:

              @Dashrender @Danp
              Then it was shared mailbox I was looking for so any response can come from the same email address.

              Does Zoho have the same functionality as well? I found shared folders but that doesn't seem to work the same.

              No clue - but Zoho might have a feature that #$%!@ MS doesn't have - the ability for anyone to send as an alias address. What I don't know is, can more than one person share an alias address in Zoho?

              I don’t believe you can have an alias assigned to more than one person. I know this is true in O365.

              Groups, or shared mailbox is best suited for this.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Dashrender
                last edited by

                @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                No clue - but Zoho might have a feature that #$%!@ MS doesn't have - the ability for anyone to send as an alias address.

                Yes, it does. We use it often.

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Dashrender
                  last edited by

                  @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                  What I don't know is, can more than one person share an alias address in Zoho?

                  No, you'd need a distribution list for that. An alias can only point to one thing.

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @scottalanmiller
                    last edited by

                    @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

                    @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                    What I don't know is, can more than one person share an alias address in Zoho?

                    No, you'd need a distribution list for that. An alias can only point to one thing.

                    Well the distro list would get you incoming, but not outgoing ability on that address.

                    scottalanmillerS 2 Replies Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                      @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

                      @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                      What I don't know is, can more than one person share an alias address in Zoho?

                      No, you'd need a distribution list for that. An alias can only point to one thing.

                      Well the distro list would get you incoming, but not outgoing ability on that address.

                      Right.

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @Dashrender
                        last edited by

                        @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                        @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

                        @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                        What I don't know is, can more than one person share an alias address in Zoho?

                        No, you'd need a distribution list for that. An alias can only point to one thing.

                        Well the distro list would get you incoming, but not outgoing ability on that address.

                        https://help.zoho.com/portal/community/topic/how-do-i-send-an-email-from-the-group-email-address-i-e-from-sales-mycompany-com

                        Zoho Groups allow it.

                        wrx7mW 1 Reply Last reply Reply Quote 0
                        • wrx7mW
                          wrx7m @scottalanmiller
                          last edited by

                          @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

                          @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                          @scottalanmiller said in How to handle inbox with multiple users in Zoho or O365?:

                          @Dashrender said in How to handle inbox with multiple users in Zoho or O365?:

                          What I don't know is, can more than one person share an alias address in Zoho?

                          No, you'd need a distribution list for that. An alias can only point to one thing.

                          Well the distro list would get you incoming, but not outgoing ability on that address.

                          https://help.zoho.com/portal/community/topic/how-do-i-send-an-email-from-the-group-email-address-i-e-from-sales-mycompany-com

                          Zoho Groups allow it.

                          So does Office 365/Exchange. I now have about 10 domains where we have users with their own respective groups for domains that they need to send out from. The main issue with this is dealing with mobile devices; there isn't a way that I know if to send from a group.

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