MSP Helpdesk Options
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@scottalanmiller said in MSP Helpdesk Options:
Some open source project could do an amazing job with that really easily.
I've thought of creating an open source library for ticketing features, since at work we want to replace the email client we created and built in to the software with a ticketing system, but it's unlikely I get time to work on that during business hours.
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@flaxking said in MSP Helpdesk Options:
@scottalanmiller said in MSP Helpdesk Options:
Some open source project could do an amazing job with that really easily.
I've thought of creating an open source library for ticketing features, since at work we want to replace the email client we created and built in to the software with a ticketing system, but it's unlikely I get time to work on that during business hours.
Sounds like a good idea for an open source project, lol.
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@flaxking said in MSP Helpdesk Options:
Did someone ever test out Zammad or was there something to disqualify it? I remember it looked interesting.
oh yeah... no we didn't
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I'll toss GLPI into the ring. It's FOSS and you can tweak it as much or as little as you want.
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@notverypunny said in MSP Helpdesk Options:
I'll toss GLPI into the ring. It's FOSS and you can tweak it as much or as little as you want.
I used that one a long time ago, and it seemed good at the time.
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It's truly mind blowing how many ticketing systems are out there in the wild.
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@IRJ said in MSP Helpdesk Options:
It's truly mind blowing how many ticketing systems are out there in the wild.
It's true, and how many are SO BAD.
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@scottalanmiller said in MSP Helpdesk Options:
@IRJ said in MSP Helpdesk Options:
It's truly mind blowing how many ticketing systems are out there in the wild.
It's true, and how many are SO BAD.
I'm no rockstar developer, but I'd be willing to help build one.
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@nadnerB said in MSP Helpdesk Options:
For us, FreshService came out on top as it's the only one that didn't trip any deal breakers.
We are testing it, but so far, finding it very slow and cumbersome. Doesn't even open sometimes. Better than what we are using, yes, but good, no.
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@flaxking said in MSP Helpdesk Options:
Zammad
Anyone tried this? Looking at the screen shots and it looks useless. LOL I can't tell where you ever see ticket lists or details. They show a lot of things that don't matter, but never show actually using the system.
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Seems like the only way to be completely satisfied with a ticket system is if you build your own.
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@black3dynamite said in MSP Helpdesk Options:
Seems like the only way to be completely satisfied with a ticket system is if you build your own.
Eh, I haven't had any issues with Zendesk at all.
Other than that one time the internet had a giant DDos attack that took down AWS.
When was that....2017?Otherwise, I have 0 complaints with it.
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FreshService is what we are using currently.
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@black3dynamite said in MSP Helpdesk Options:
FreshService is what we are using currently.
Scott said that's what they're trialing now, I guess so far they don't like it.
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@kamidon said in MSP Helpdesk Options:
@black3dynamite said in MSP Helpdesk Options:
FreshService is what we are using currently.
Scott said that's what they're trialing now, I guess so far they don't like it.
I've only used it from an end user point of view. But I know the help desk team and the other users who are submitted tickets is liking it a lot.
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@kamidon said in MSP Helpdesk Options:
@black3dynamite said in MSP Helpdesk Options:
FreshService is what we are using currently.
Scott said that's what they're trialing now, I guess so far they don't like it.
Not much anyway. BUt better than most anything we've seen so far.
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@IRJ said in MSP Helpdesk Options:
It's truly mind blowing how many ticketing systems are out there in the wild.
Tons of FOSS ones, but of there's a feature you want, it things the list a lot. Just wanting the concept of clients being under an organization and accepting tickets via email drops a ton of FOSS ticketing systems.
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@scottalanmiller said in MSP Helpdesk Options:
@nadnerB said in MSP Helpdesk Options:
For us, FreshService came out on top as it's the only one that didn't trip any deal breakers.
We are testing it, but so far, finding it very slow and cumbersome. Doesn't even open sometimes. Better than what we are using, yes, but good, no.
That sucks, we haven’t had that experience.
Let their support team know. They’ve always been pretty responsive. -
@nadnerB said in MSP Helpdesk Options:
@scottalanmiller said in MSP Helpdesk Options:
@nadnerB said in MSP Helpdesk Options:
For us, FreshService came out on top as it's the only one that didn't trip any deal breakers.
We are testing it, but so far, finding it very slow and cumbersome. Doesn't even open sometimes. Better than what we are using, yes, but good, no.
That sucks, we haven’t had that experience.
Let their support team know. They’ve always been pretty responsive.So far, can't get back in after our initial test. The "auto login" on Firefox is working. But the login from Chrome just spins forever, even on different computers.
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@scottalanmiller said in MSP Helpdesk Options:
@nadnerB said in MSP Helpdesk Options:
@scottalanmiller said in MSP Helpdesk Options:
@nadnerB said in MSP Helpdesk Options:
For us, FreshService came out on top as it's the only one that didn't trip any deal breakers.
We are testing it, but so far, finding it very slow and cumbersome. Doesn't even open sometimes. Better than what we are using, yes, but good, no.
That sucks, we haven’t had that experience.
Let their support team know. They’ve always been pretty responsive.So far, can't get back in after our initial test. The "auto login" on Firefox is working. But the login from Chrome just spins forever, even on different computers.
We’re using SAML so I haven’t expected that. I’d hazard a guess that there’s a browser extension in the way.
