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    Windows 7 Cannot Update

    Scheduled Pinned Locked Moved IT Discussion
    windowswindows 7windows updates
    27 Posts 12 Posters 2.7k Views
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    • scottalanmillerS
      scottalanmiller @notverypunny
      last edited by

      @notverypunny said in Windows 7 Cannot Update:

      WSUS or MS as the update source?

      MS. No WSUS in the environment.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @s.hackleman
        last edited by

        @s-hackleman said in Windows 7 Cannot Update:

        I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

        These have at least several days and half a dozen reboots or more without change 😞

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @scottalanmiller
          last edited by

          @scottalanmiller said in Windows 7 Cannot Update:

          @s-hackleman said in Windows 7 Cannot Update:

          I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

          These have at least several days and half a dozen reboots or more without change 😞

          Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Dashrender
            last edited by

            @Dashrender said in Windows 7 Cannot Update:

            @scottalanmiller said in Windows 7 Cannot Update:

            @s-hackleman said in Windows 7 Cannot Update:

            I have seen a few of these back in the day get stuck. Every time I would just get mad and walk away and let them sit overnight (12+ hours). The next morning hitting the update button would work after who knows what timed out. Good luck!

            These have at least several days and half a dozen reboots or more without change 😞

            Have you reset Windows updates? This usually involves stopping windows update service and trashing the Software Distro folder, rebooting, then waiting many many hours while Windows redownloads and confirms what is and isn't on the system with MS update servers.

            Pretty sure both tools that we use said that they were doing that.

            1 Reply Last reply Reply Quote 0
            • J
              JasGot
              last edited by

              Well, just for kicks, here's the script we run. It's another possible fix to your problem.
              Reset-WindowsUpdate.ps1

              <#
              .SYNOPSIS
              Reset-WindowsUpdate.ps1 - Resets the Windows Update components
              
              .DESCRIPTION 
              This script will reset all of the Windows Updates components to DEFAULT SETTINGS.
              
              .OUTPUTS
              Results are printed to the console. Future releases will support outputting to a log file. 
              
              .NOTES
              Written by: Ryan Nemeth
              
              Find me on:
              
              * My Blog:	http://www.geekyryan.com
              * Twitter:	https://twitter.com/geeky_ryan
              * LinkedIn:	https://www.linkedin.com/in/ryan-nemeth-b0b1504b/
              * Github:	https://github.com/rnemeth90
              * TechNet:  https://social.technet.microsoft.com/profile/ryan%20nemeth/
              
              Change Log
              V1.00, 05/21/2015 - Initial version
              V1.10, 09/22/2016 - Fixed bug with call to sc.exe
              V1.20, 11/13/2017 - Fixed environment variables
              #>
              
              
              $arch = Get-WMIObject -Class Win32_Processor -ComputerName LocalHost | Select-Object AddressWidth
              
              Write-Host "1. Stopping Windows Update Services..."
              Stop-Service -Name BITS
              Stop-Service -Name wuauserv
              Stop-Service -Name appidsvc
              Stop-Service -Name cryptsvc
              
              Write-Host "2. Remove QMGR Data file..."
              Remove-Item "$env:allusersprofile\Application Data\Microsoft\Network\Downloader\qmgr*.dat" -ErrorAction SilentlyContinue
              
              Write-Host "3. Renaming the Software Distribution and CatRoot Folder..."
              Rename-Item $env:systemroot\SoftwareDistribution SoftwareDistribution.bak -ErrorAction SilentlyContinue
              Rename-Item $env:systemroot\System32\Catroot2 catroot2.bak -ErrorAction SilentlyContinue
              
              Write-Host "4. Removing old Windows Update log..."
              Remove-Item $env:systemroot\WindowsUpdate.log -ErrorAction SilentlyContinue
              
              Write-Host "5. Resetting the Windows Update Services to defualt settings..."
              "sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)"
              "sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)"
              
              Set-Location $env:systemroot\system32
              
              Write-Host "6. Registering some DLLs..."
              regsvr32.exe /s atl.dll
              regsvr32.exe /s urlmon.dll
              regsvr32.exe /s mshtml.dll
              regsvr32.exe /s shdocvw.dll
              regsvr32.exe /s browseui.dll
              regsvr32.exe /s jscript.dll
              regsvr32.exe /s vbscript.dll
              regsvr32.exe /s scrrun.dll
              regsvr32.exe /s msxml.dll
              regsvr32.exe /s msxml3.dll
              regsvr32.exe /s msxml6.dll
              regsvr32.exe /s actxprxy.dll
              regsvr32.exe /s softpub.dll
              regsvr32.exe /s wintrust.dll
              regsvr32.exe /s dssenh.dll
              regsvr32.exe /s rsaenh.dll
              regsvr32.exe /s gpkcsp.dll
              regsvr32.exe /s sccbase.dll
              regsvr32.exe /s slbcsp.dll
              regsvr32.exe /s cryptdlg.dll
              regsvr32.exe /s oleaut32.dll
              regsvr32.exe /s ole32.dll
              regsvr32.exe /s shell32.dll
              regsvr32.exe /s initpki.dll
              regsvr32.exe /s wuapi.dll
              regsvr32.exe /s wuaueng.dll
              regsvr32.exe /s wuaueng1.dll
              regsvr32.exe /s wucltui.dll
              regsvr32.exe /s wups.dll
              regsvr32.exe /s wups2.dll
              regsvr32.exe /s wuweb.dll
              regsvr32.exe /s qmgr.dll
              regsvr32.exe /s qmgrprxy.dll
              regsvr32.exe /s wucltux.dll
              regsvr32.exe /s muweb.dll
              regsvr32.exe /s wuwebv.dll
              
              Write-Host "7) Removing WSUS client settings..."
              REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
              REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
              REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
              
              Write-Host "8) Resetting the WinSock..."
              netsh winsock reset
              netsh winhttp reset proxy
              
              Write-Host "9) Delete all BITS jobs..."
              Get-BitsTransfer | Remove-BitsTransfer
              
              Write-Host "10) Attempting to install the Windows Update Agent..."
              if($arch -eq 64){
                  wusa Windows8-RT-KB2937636-x64 /quiet
              }
              else{
                  wusa Windows8-RT-KB2937636-x86 /quiet
              }
              
              Write-Host "11) Starting Windows Update Services..."
              Start-Service -Name BITS
              Start-Service -Name wuauserv
              Start-Service -Name appidsvc
              Start-Service -Name cryptsvc
              
              Write-Host "12) Forcing discovery..."
              wuauclt /resetauthorization /detectnow
              
              Write-Host "Process complete. Please reboot your computer."
              
              1 Reply Last reply Reply Quote 0
              • ObsolesceO
                Obsolesce @scottalanmiller
                last edited by

                @scottalanmiller said in Windows 7 Cannot Update:

                That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                Screenshot from 2019-08-06 16-54-16.png

                Can you still update Ubuntu 8.04?

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @Obsolesce
                  last edited by

                  @Obsolesce said in Windows 7 Cannot Update:

                  @scottalanmiller said in Windows 7 Cannot Update:

                  That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                  Screenshot from 2019-08-06 16-54-16.png

                  Can you still update Ubuntu 8.04?

                  Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                  DashrenderD ObsolesceO 2 Replies Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @JaredBusch
                    last edited by

                    @JaredBusch said in Windows 7 Cannot Update:

                    @Obsolesce said in Windows 7 Cannot Update:

                    @scottalanmiller said in Windows 7 Cannot Update:

                    That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                    Screenshot from 2019-08-06 16-54-16.png

                    Can you still update Ubuntu 8.04?

                    Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                    I wasn't sure if he was trying to be funny with 8.04 vs 18.04? 😛

                    1 Reply Last reply Reply Quote 0
                    • ObsolesceO
                      Obsolesce @JaredBusch
                      last edited by

                      @JaredBusch said in Windows 7 Cannot Update:

                      @Obsolesce said in Windows 7 Cannot Update:

                      @scottalanmiller said in Windows 7 Cannot Update:

                      That pretty much sums it up. We get this message and one telling us that we need to restart in ten minutes. But when you restart it never tries to apply any updates and reboot after reboot we come to the same message:

                      Screenshot from 2019-08-06 16-54-16.png

                      Can you still update Ubuntu 8.04?

                      Nice try, but Windows 7 is currently still supposed to support updates. Ubuntu 8.04 is not.

                      Right, and it works for me.

                      1 Reply Last reply Reply Quote 0
                      • Emad RE
                        Emad R @scottalanmiller
                        last edited by

                        @scottalanmiller

                        delete temp and try again

                        1 Reply Last reply Reply Quote 0
                        • FredtxF
                          Fredtx
                          last edited by

                          Stop Windows Update service. Delete everything in the Software Distribution directory. Start back WU service. Try again.

                          brandon220B 1 Reply Last reply Reply Quote 1
                          • brandon220B
                            brandon220 @Fredtx
                            last edited by

                            @Fredtx This has usually worked for me in the past.

                            1 Reply Last reply Reply Quote 2
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