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    E-Mail Sending Has Stopped Working On Hardware Devices

    Scheduled Pinned Locked Moved IT Discussion
    emailreceive connectorexchangeoffice 3650365
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    • J
      JaredBusch
      last edited by

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      G T 2 Replies Last reply Reply Quote 3
      • G
        garak0410 @JaredBusch
        last edited by

        @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

        48e480f7-5350-4e86-9276-9d4ac5732997-image.png

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        20662cad-2f0f-4f5c-a069-9d4556ce2eea-image.png

        e05c7876-3bcf-4df6-abac-745b19ac99fa-image.png

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        3892727d-5673-474a-a9da-0d7f493c114f-image.png

        8c9b4536-57fa-4ee7-94cf-28a309bd6350-image.png

        Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
        scan2email_01.png

        J 1 Reply Last reply Reply Quote 1
        • J
          JaredBusch @garak0410
          last edited by JaredBusch

          @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

          Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
          scan2email_01.png

          That looks like an on prem screenshot. Office 365 does not have a screen like that.

          Edit: Yup. Here is Exchange 2013 ECP.
          876a970b-de60-44e2-9a99-c83c0035a810-image.png

          J 1 Reply Last reply Reply Quote 0
          • J
            JaredBusch
            last edited by JaredBusch

            Post everything you did to test.

            [jbusch@dt-jared ~]$ nslookup -type=mx bundystl.com
            Server:		10.254.103.4
            Address:	10.254.103.4#53
            
            Non-authoritative answer:
            bundystl.com	mail exchanger = 0 bundystl-com.mail.protection.outlook.com.
            
            Authoritative answers can be found from:
            
            [jbusch@dt-jared ~]$ telnet bundystl-com.mail.protection.outlook.com 25
            Trying 104.47.48.36...
            Connected to bundystl-com.mail.protection.outlook.com.
            Escape character is '^]'.
            220 CO1NAM05FT012.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Thu, 1 Aug 2019 15:52:15 +0000
            
            ehlo
            250-CO1NAM05FT012.mail.protection.outlook.com Hello [207.244.223.13]
            250-SIZE 157286400
            250-PIPELINING
            250-DSN
            250-ENHANCEDSTATUSCODES
            250-STARTTLS
            250-8BITMIME
            250-BINARYMIME
            250-CHUNKING
            250 SMTPUTF8
            
            mail from:<jbusch@bundystl.com>
            250 2.1.0 Sender OK
            rcpt to: <jbusch@bundystl.com>
            250 2.1.5 Recipient OK
            
            data
            354 Start mail input; end with <CRLF>.<CRLF>
            Subject: Test SMTP
            
            Test Message
            .
            250 2.6.0 <f9a30b1f-7517-4a63-8fe2-7ea58eeae635@CO1NAM05FT012.eop-nam05.prod.protection.outlook.com> [InternalId=2173253459470, Hostname=DM6PR07MB4618.namprd07.prod.outlook.com] 9295 bytes in 5.960, 1.523 KB/sec Queued mail for delivery
            quit
            221 2.0.0 Service closing transmission channel
            Connection closed by foreign host.
            [jbusch@dt-jared ~]$ 
            

            57844f2c-5107-448d-97f0-b1390a1cad8e-image.png

            1 Reply Last reply Reply Quote 0
            • T
              travisdh1 @JaredBusch
              last edited by

              @JaredBusch Not sure if more impressed that you made all those screenshots, or horrified at how Microsoft buried that setting.

              J 1 Reply Last reply Reply Quote 1
              • J
                JaredBusch @travisdh1
                last edited by

                @travisdh1 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                @JaredBusch Not sure if more impressed that you made all those screenshots, or horrified at how Microsoft buried that setting.

                It's not buried. it is right there. Just lots of clicking.

                You can do it all with PowerShell also, but I don't know the commands. I do not set up enough connectors to have ever bothered to learn that.

                This is a once and done, for the most part, at a client.

                1 Reply Last reply Reply Quote 2
                • G
                  garak0410
                  last edited by garak0410

                  @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                  data
                  354 Start mail input; end with <CRLF>.<CRLF>
                  Subject: Test SMTP

                  Test Message
                  .

                  Here are my results...

                  mail_test_01.jpg
                  mail_test_02.jpg
                  mail_test_03.jpg
                  mail_test_04.jpg
                  mail_test_05.jpg

                  J 1 Reply Last reply Reply Quote 1
                  • J
                    JaredBusch @garak0410
                    last edited by JaredBusch

                    @garak0410 That means your copier should now work.

                    Plain SMTP, no authentication, or anything.

                    The only requirement is that it has to use a from address of something@yourdomain.com

                    G 1 Reply Last reply Reply Quote 1
                    • G
                      garak0410 @JaredBusch
                      last edited by

                      @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                      @garak0410 That means your copier should now work.

                      Plain SMTP, no authentication, or anything.

                      The only requirement is that it has to use a from address of something@yourdomain.com

                      Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                      Failed to connect to SMTP server
                      SMTP protocol error
                      dell_email_01.jpg

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        garak0410
                        last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • G
                          garak0410 @garak0410
                          last edited by

                          @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                          @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                          @garak0410 That means your copier should now work.

                          Plain SMTP, no authentication, or anything.

                          The only requirement is that it has to use a from address of something@yourdomain.com

                          Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                          Failed to connect to SMTP server
                          SMTP protocol error
                          dell_email_01.jpg

                          Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                          Well, this is working now...and almost too embarrassed to say why...but I will...

                          IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                          It was going to a direct IP address and stopped working...
                          I tried the DNS name and no go.
                          Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                          I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                          DashrenderD 1 Reply Last reply Reply Quote 3
                          • DashrenderD
                            Dashrender @garak0410
                            last edited by

                            @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                            @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                            @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                            @garak0410 That means your copier should now work.

                            Plain SMTP, no authentication, or anything.

                            The only requirement is that it has to use a from address of something@yourdomain.com

                            Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                            Failed to connect to SMTP server
                            SMTP protocol error
                            dell_email_01.jpg

                            Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                            Well, this is working now...and almost too embarrassed to say why...but I will...

                            IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                            It was going to a direct IP address and stopped working...
                            I tried the DNS name and no go.
                            Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                            I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                            Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

                            G 1 Reply Last reply Reply Quote 0
                            • J
                              JasGot @JaredBusch
                              last edited by

                              @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                              @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                              Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
                              scan2email_01.png

                              That looks like an on prem screenshot. Office 365 does not have a screen like that.

                              Thanks Jared, I completely missed this in his question :flushed_face:

                              "We use Exchange Online with our Office 365 account and it is 100% cloud based"

                              1 Reply Last reply Reply Quote 0
                              • G
                                garak0410 @Dashrender
                                last edited by

                                @Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                @garak0410 That means your copier should now work.

                                Plain SMTP, no authentication, or anything.

                                The only requirement is that it has to use a from address of something@yourdomain.com

                                Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                                Failed to connect to SMTP server
                                SMTP protocol error
                                dell_email_01.jpg

                                Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                                Well, this is working now...and almost too embarrassed to say why...but I will...

                                IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                                It was going to a direct IP address and stopped working...
                                I tried the DNS name and no go.
                                Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                                I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                                Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

                                The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it. 😞

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @garak0410
                                  last edited by

                                  @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @garak0410 That means your copier should now work.

                                  Plain SMTP, no authentication, or anything.

                                  The only requirement is that it has to use a from address of something@yourdomain.com

                                  Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                                  Failed to connect to SMTP server
                                  SMTP protocol error
                                  dell_email_01.jpg

                                  Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                                  Well, this is working now...and almost too embarrassed to say why...but I will...

                                  IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                                  It was going to a direct IP address and stopped working...
                                  I tried the DNS name and no go.
                                  Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                                  I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                                  Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

                                  The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it. 😞

                                  yeah, I've seen that before, crappy printers.

                                  1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender
                                    last edited by

                                    can we get some tags added to this?

                                    o365
                                    scan2email
                                    receiveconnector

                                    1 Reply Last reply Reply Quote 1
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