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    Installing osTicket 1.11 on Fedora 29

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    osticket osticket 1.11 linux fedora fedora 29 helpdesk ticket ticketing
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    • scottalanmillerS
      scottalanmiller
      last edited by scottalanmiller

      osTicket is a popular open source, fully free ticketing and helpdesk system and can easily be installed on Fedora 29. We will be starting with a basic Fedora 29 Server image. Very few additional packages will be required. (Note, many people will prefer the Fedora 29 Netinstall installation, which is nearly identical.)

      As this is Fedora, we will log in as root to perform our installation.

      dnf -y upgrade
dnf -y install mariadb mariadb-server httpd php unzip php-mysqlnd php-imap php-xml php-mbstring php-pecl-apcu php-pecl-zendopcache php-intl php-gd php-json
cd /var/www/html/
wget https://github.com/osTicket/osTicket/releases/download/v1.11/osTicket-v1.11.zip
unzip osTicket-v1.11.zip
mv upload osticket
mv osticket/include/ost-sampleconfig.php osticket/include/ost-config.php
chown -R apache:apache osticket
chmod -R u=rx osticket
chmod 0666 osticket/include/ost-config.php
systemctl start httpd
systemctl enable httpd
systemctl start mariadb.service
systemctl enable mariadb.service
firewall-cmd --permanent --add-service=http
firewall-cmd --reload
setenforce permissive

      That's it. Now you can visit the web interface of osTicket and complete the web configuration of your server. You will be asked for your MariaDB database credentials which we have not yet created, you can visit Setting Up a Standard MySQL or MariaDB Database for an Application to learn how to do that for this case.

      Once you have completed the web based set up, you will want to run these commands:

      chmod 0644 osticket/include/ost-config.php
setenforce enforcing

      Enjoy your new osTicket install. Note osTicket 1.11.0 was used for this initial guide.

      1 Reply Last reply Reply Quote 2
      • black3dynamiteB
        black3dynamite
        last edited by

        Why not use git to install it? Wouldn’t that make updating it easier?

        scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @black3dynamite
          last edited by

          @black3dynamite said in Installing osTicket 1.11 on Fedora 29:

          Why not use git to install it? Wouldn’t that make updating it easier?

          Depends. I've not tried a git update process with osTicket. Because of how I update and roll back, a process that is older than using git for it I believe, it would take some testing.

          1 Reply Last reply Reply Quote 0
          • M
            mattbagan
            last edited by

            Any special SELinux after words? I had some issues with plugins the first time around.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @mattbagan
              last edited by

              @mattbagan said in Installing osTicket 1.11 on Fedora 29:

              Any special SELinux after words? I had some issues with plugins the first time around.

              Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

              M 1 Reply Last reply Reply Quote 0
              • M
                mattbagan @scottalanmiller
                last edited by

                @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                Any special SELinux after words? I had some issues with plugins the first time around.

                Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

                I setup ldap for my install. Does it make sense to use it?

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch
                  last edited by

                  @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                  firewall-cmd --permanent --zone=FedoraServer --add-service=http

                  Leave off the --zone for the default zone. As this is different between versions.

                  scottalanmillerS 1 Reply Last reply Reply Quote 2
                  • scottalanmillerS
                    scottalanmiller @mattbagan
                    last edited by

                    @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                    @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                    @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                    Any special SELinux after words? I had some issues with plugins the first time around.

                    Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

                    I setup ldap for my install. Does it make sense to use it?

                    If you are in an LDAP based environment (AD, OpenLDAP, 389 Directory Server, OpenDJ) then joining your ticketing or helpdesk system to it would make total sense. We are not an LDAP shop here, so have nothing to attach it to.

                    M 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @JaredBusch
                      last edited by

                      @JaredBusch said in Installing osTicket 1.11 on Fedora 29:

                      @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                      firewall-cmd --permanent --zone=FedoraServer --add-service=http

                      Leave off the --zone for the default zone. As this is different between versions.

                      Changed.

                      1 Reply Last reply Reply Quote 0
                      • M
                        mattbagan @scottalanmiller
                        last edited by

                        @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                        @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                        @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                        @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                        Any special SELinux after words? I had some issues with plugins the first time around.

                        Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

                        I setup ldap for my install. Does it make sense to use it?

                        If you are in an LDAP based environment (AD, OpenLDAP, 389 Directory Server, OpenDJ) then joining your ticketing or helpdesk system to it would make total sense. We are not an LDAP shop here, so have nothing to attach it to.

                        The only thing I don't like about it so far is that you have to create the account first and select the option to authenticate with ldap. I wish I could just login with my creds and it would automatically create the account. Unless doing something wrong.

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @mattbagan
                          last edited by

                          @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                          @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                          @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                          @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                          @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                          Any special SELinux after words? I had some issues with plugins the first time around.

                          Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

                          I setup ldap for my install. Does it make sense to use it?

                          If you are in an LDAP based environment (AD, OpenLDAP, 389 Directory Server, OpenDJ) then joining your ticketing or helpdesk system to it would make total sense. We are not an LDAP shop here, so have nothing to attach it to.

                          The only thing I don't like about it so far is that you have to create the account first and select the option to authenticate with ldap. I wish I could just login with my creds and it would automatically create the account. Unless doing something wrong.

                          Is this for end users or for the techs? Normally we would not want techs being created automatically by just being included in the LDAP list. I can only imagine that it does not work that way intentionally. If it did, it would be very necessary to have a way to disable it.

                          M 1 Reply Last reply Reply Quote 0
                          • M
                            mattbagan @scottalanmiller
                            last edited by

                            @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                            @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                            @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                            @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                            @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                            @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                            Any special SELinux after words? I had some issues with plugins the first time around.

                            Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

                            I setup ldap for my install. Does it make sense to use it?

                            If you are in an LDAP based environment (AD, OpenLDAP, 389 Directory Server, OpenDJ) then joining your ticketing or helpdesk system to it would make total sense. We are not an LDAP shop here, so have nothing to attach it to.

                            The only thing I don't like about it so far is that you have to create the account first and select the option to authenticate with ldap. I wish I could just login with my creds and it would automatically create the account. Unless doing something wrong.

                            Is this for end users or for the techs? Normally we would not want techs being created automatically by just being included in the LDAP list. I can only imagine that it does not work that way intentionally. If it did, it would be very necessary to have a way to disable it.

                            You can authenticate with staff and client. Probably makes sense to disable staff? I will be testing some more tomorrow.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Or else, of course, a way to specify which OU has been designated as which roles in osTicket.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @mattbagan
                                last edited by

                                @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                                @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                                @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                                @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                                @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                                @scottalanmiller said in Installing osTicket 1.11 on Fedora 29:

                                @mattbagan said in Installing osTicket 1.11 on Fedora 29:

                                Any special SELinux after words? I had some issues with plugins the first time around.

                                Not using any plugins. I've not needed any SELinux tweaks afterwards myself.

                                I setup ldap for my install. Does it make sense to use it?

                                If you are in an LDAP based environment (AD, OpenLDAP, 389 Directory Server, OpenDJ) then joining your ticketing or helpdesk system to it would make total sense. We are not an LDAP shop here, so have nothing to attach it to.

                                The only thing I don't like about it so far is that you have to create the account first and select the option to authenticate with ldap. I wish I could just login with my creds and it would automatically create the account. Unless doing something wrong.

                                Is this for end users or for the techs? Normally we would not want techs being created automatically by just being included in the LDAP list. I can only imagine that it does not work that way intentionally. If it did, it would be very necessary to have a way to disable it.

                                You can authenticate with staff and client. Probably makes sense to disable staff? I will be testing some more tomorrow.

                                But if it was automatic and accepted just everyone in the system, it would need more information. Doable, but more complicated.

                                1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @black3dynamite
                                  last edited by

                                  @black3dynamite said in Installing osTicket 1.11 on Fedora 29:

                                  Why not use git to install it? Wouldn’t that make updating it easier?

                                  It is also not in their instructions.

                                  Do they have a specific branch that matches the contents of the released zip?

                                  black3dynamiteB 1 Reply Last reply Reply Quote 1
                                  • black3dynamiteB
                                    black3dynamite @JaredBusch
                                    last edited by

                                    @JaredBusch said in Installing osTicket 1.11 on Fedora 29:

                                    @black3dynamite said in Installing osTicket 1.11 on Fedora 29:

                                    Why not use git to install it? Wouldn’t that make updating it easier?

                                    It is also not in their instructions.

                                    Do they have a specific branch that matches the contents of the released zip?

                                    https://github.com/osTicket/osTicket/blob/1.11.x/README.md

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @black3dynamite
                                      last edited by

                                      @black3dynamite said in Installing osTicket 1.11 on Fedora 29:

                                      @JaredBusch said in Installing osTicket 1.11 on Fedora 29:

                                      @black3dynamite said in Installing osTicket 1.11 on Fedora 29:

                                      Why not use git to install it? Wouldn’t that make updating it easier?

                                      It is also not in their instructions.

                                      Do they have a specific branch that matches the contents of the released zip?

                                      https://github.com/osTicket/osTicket/blob/1.11.x/README.md

                                      Even those instructions that mention the bleeding edge git pull method, then say to use the tarball for updates.

                                      1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch
                                        last edited by

                                        OSTicket is not a solution I can use, because I need time tracking also.

                                        I never saw a plugin for that for OSTicket.

                                        1 Reply Last reply Reply Quote 0
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