Windows 10 (Store) Remote Desktop App Errors
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Has anyone seen this error recently?
I can't seem to resolve it. The user's passwords are fine both in AD and saved in their remote desktop applications.
They are connecting to VPN just fine from their home back to the office but remote desktop will fail with this error.
If they revert back into the older, built in RDP, so far, it works. They prefer this "store" version of RD
Any suggestions?
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The store version likely isn't supported on the system they are attempting to rdp into.
What version is the target running?
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Windows 10 (1709) to Windows 10 (1709)...
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What version of rdp is supported on the system they are logging into?
Odds are this store version is a different newer version, and the target is denying access.
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The description. . . ha....
https://www.microsoft.com/en-us/store/p/microsoft-remote-desktop/9wzdncrfj3ps#system-requirements
"Microsoft Remote Desktop
The product developer believes this product meets accessibility requirements, making it easier for everyone to use.
Microsoft Corporation" -
Not sure...the store Remote Desktop has always worked until now. Both machines are up to date with the same updates and versions. It has been baffling for sure. Like I said, the traditional Remote Desktop works fine and is the workaround.
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Did you user change password recently?
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@garak0410 said in Windows 10 (Store) Remote Desktop App Errors:
he store Remote Desktop has always worked until now. Both machines are up to date with the same updates and versions. It has been baffling for sure. Like I said, the traditional Remote Desktop works fine and is the workaround.
I know you have a
thread on this, for anyone to know the context and background. -
No...no password changes. I did change one users password to test this, put it back in his remote desktop program and same error. Dropping down to the older RD works.
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@dbeato said in Windows 10 (Store) Remote Desktop App Errors:
@garak0410 said in Windows 10 (Store) Remote Desktop App Errors:
he store Remote Desktop has always worked until now. Both machines are up to date with the same updates and versions. It has been baffling for sure. Like I said, the traditional Remote Desktop works fine and is the workaround.
I know you have a
thread on this, for anyone to know the context and background.Yes, normally don't like to cross-post but can't seem to find an answer...
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@garak0410 said in Windows 10 (Store) Remote Desktop App Errors:
nges. I did change one users password to test this, put it back in his remote desktop program and same error. Dropping down to the older RD works.
I assume the user is trying to connect by DNS name correct? Have they tried by IP address?
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@dbeato said in Windows 10 (Store) Remote Desktop App Errors:
@garak0410 said in Windows 10 (Store) Remote Desktop App Errors:
nges. I did change one users password to test this, put it back in his remote desktop program and same error. Dropping down to the older RD works.
I assume the user is trying to connect by DNS name correct? Have they tried by IP address?
Yes...fully qualified DNS name. I can have them try IP...this has been a very strange one...
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