ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Windows 10 (Store) Remote Desktop App Errors

    Scheduled Pinned Locked Moved IT Discussion
    13 Posts 4 Posters 912 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • DustinB3403D
      DustinB3403
      last edited by

      The store version likely isn't supported on the system they are attempting to rdp into.

      What version is the target running?

      garak0410G 1 Reply Last reply Reply Quote 0
      • garak0410G
        garak0410 @DustinB3403
        last edited by

        @dustinb3403

        Windows 10 (1709) to Windows 10 (1709)...

        1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403
          last edited by

          What version of rdp is supported on the system they are logging into?

          Odds are this store version is a different newer version, and the target is denying access.

          garak0410G 1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            The description. . . ha....

            https://www.microsoft.com/en-us/store/p/microsoft-remote-desktop/9wzdncrfj3ps#system-requirements

            "Microsoft Remote Desktop
            The product developer believes this product meets accessibility requirements, making it easier for everyone to use.
            Microsoft Corporation"

            1 Reply Last reply Reply Quote 0
            • garak0410G
              garak0410 @DustinB3403
              last edited by

              @dustinb3403

              Not sure...the store Remote Desktop has always worked until now. Both machines are up to date with the same updates and versions. It has been baffling for sure. Like I said, the traditional Remote Desktop works fine and is the workaround.

              1 Reply Last reply Reply Quote 0
              • black3dynamiteB
                black3dynamite
                last edited by

                Did you user change password recently?

                garak0410G 1 Reply Last reply Reply Quote 0
                • dbeatoD
                  dbeato
                  last edited by

                  @garak0410 said in Windows 10 (Store) Remote Desktop App Errors:

                  he store Remote Desktop has always worked until now. Both machines are up to date with the same updates and versions. It has been baffling for sure. Like I said, the traditional Remote Desktop works fine and is the workaround.

                  I know you have a 🌶 thread on this, for anyone to know the context and background.

                  garak0410G 1 Reply Last reply Reply Quote 0
                  • garak0410G
                    garak0410 @black3dynamite
                    last edited by

                    @black3dynamite

                    No...no password changes. I did change one users password to test this, put it back in his remote desktop program and same error. Dropping down to the older RD works.

                    1 Reply Last reply Reply Quote 0
                    • garak0410G
                      garak0410 @dbeato
                      last edited by

                      @dbeato said in Windows 10 (Store) Remote Desktop App Errors:

                      @garak0410 said in Windows 10 (Store) Remote Desktop App Errors:

                      he store Remote Desktop has always worked until now. Both machines are up to date with the same updates and versions. It has been baffling for sure. Like I said, the traditional Remote Desktop works fine and is the workaround.

                      I know you have a 🌶 thread on this, for anyone to know the context and background.

                      Yes, normally don't like to cross-post but can't seem to find an answer...

                      1 Reply Last reply Reply Quote 1
                      • dbeatoD
                        dbeato
                        last edited by

                        @garak0410 said in Windows 10 (Store) Remote Desktop App Errors:

                        nges. I did change one users password to test this, put it back in his remote desktop program and same error. Dropping down to the older RD works.

                        I assume the user is trying to connect by DNS name correct? Have they tried by IP address?

                        garak0410G 1 Reply Last reply Reply Quote 0
                        • garak0410G
                          garak0410 @dbeato
                          last edited by

                          @dbeato said in Windows 10 (Store) Remote Desktop App Errors:

                          @garak0410 said in Windows 10 (Store) Remote Desktop App Errors:

                          nges. I did change one users password to test this, put it back in his remote desktop program and same error. Dropping down to the older RD works.

                          I assume the user is trying to connect by DNS name correct? Have they tried by IP address?

                          Yes...fully qualified DNS name. I can have them try IP...this has been a very strange one...

                          1 Reply Last reply Reply Quote 0
                          • dbeatoD
                            dbeato
                            last edited by

                            Also this post is related, see below:
                            https://social.technet.microsoft.com/Forums/en-US/8b0debe5-ba1e-4e4e-a054-6e8dc0bc2aa3/remote-desktop-connection-fails-after-fall-creators-update-installed?forum=win10itpronetworking

                            0_1520632877201_2018-03-09_1701.png

                            1 Reply Last reply Reply Quote 0
                            • 1 / 1
                            • First post
                              Last post