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    ScreenConnect High CPU Usage

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    screenconnect digitalocean iaas centos 7 centos linux rhel rhel 7
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    • S
      scottalanmiller @gjacobse
      last edited by

      @gjacobse said in ScreenConnect High CPU Usage:

      Unless specifically requested, I have no reason to sign into your (or any other) SC system.

      I have been aware of an update, but have held off on it. I updated NTG SC to attempt to correct an issue unrelated to @Dashrender previously stated issue.

      Looks like the latest update has some major baggage with it. Needs a good six hour window in which to deploy due to the IOPS that it needs. So far, the system is looking pretty good now that the process has cooled down.

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      • S
        scottalanmiller
        last edited by

        @gjacobse have you seen the performance issues from the end user perspective having improved?

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        • D
          Dashrender @gjacobse
          last edited by

          @gjacobse said in ScreenConnect High CPU Usage:

          Unless specifically requested, I have no reason to sign into your (or any other) SC system.

          I have been aware of an update, but have held off on it. I updated NTG SC to attempt to correct an issue unrelated to @Dashrender previously stated issue.

          I wasn't implying or otherwise saying you were. Only answering Scott's question about seeing people in that session. Alls good!

          As for my slowness issue - if you guys are seeing remote access performance issues like I am, than Scott is probably right, that the ongoing attacks are possibly the cause, and there's nothing to do to fix that.

          As for the update - any reason not to apply it to my system?

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          • S
            scottalanmiller @Dashrender
            last edited by

            @Dashrender said in ScreenConnect High CPU Usage:

            As for the update - any reason not to apply it to my system?

            Yes, huge system impact immediately after deploying 😉 To the point that it appears to offline the system for twenty minutes from disk impact! It was enough that we were getting gateway timeouts for a few minutes.

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            • S
              scottalanmiller
              last edited by

              This is the first test of the latest update. Customers don't normally get the updates until we've had time to test them. This one was patched early for some reason I am no aware of. But the patch is being tested now.

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              • D
                Dashrender
                last edited by

                Cool, I'm in no hurry - Gene mentioned there was one when I mentioned there was performance issues last week.

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                • G
                  gjacobse
                  last edited by

                  Just happened to consider the versions - The current stable version was released on 9/28/2016

                   ScreenConnect_6.0.11622.6115_Release.tar.gz
                  Stable
                  9/28/2016
                  37 MB
                  Linux 
                  

                  ScreenConnect Installer Archive

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                  • J
                    JaredBusch @gjacobse
                    last edited by

                    @gjacobse said in ScreenConnect High CPU Usage:

                    Just happened to consider the versions - The current stable version was released on 9/28/2016

                     ScreenConnect_6.0.11622.6115_Release.tar.gz
                    Stable
                    9/28/2016
                    37 MB
                    Linux 
                    

                    ScreenConnect Installer Archive

                    I upgraded to this version last week Friday before the wedding.

                    I had no issues, but it is still running on a Windows Server VM. I keep meaning to migrate, but never remember when I have a block of time for internal work.

                    0_1478627944938_upload-ff6ccaac-f906-448e-8bb5-a7e82f1ea7c4

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                    • S
                      scottalanmiller
                      last edited by

                      How is it working at this point?

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                      • J
                        JaredBusch @scottalanmiller
                        last edited by

                        @scottalanmiller said in ScreenConnect High CPU Usage:

                        How is it working at this point?

                        You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

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                        • G
                          gjacobse @JaredBusch
                          last edited by

                          @JaredBusch said in ScreenConnect High CPU Usage:

                          @scottalanmiller said in ScreenConnect High CPU Usage:

                          How is it working at this point?

                          You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                          I do not recall our previous version,.. but it should have been only one version different as well. Unsure if that detail is in the log files.

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                          • S
                            scottalanmiller @JaredBusch
                            last edited by

                            @JaredBusch said in ScreenConnect High CPU Usage:

                            @scottalanmiller said in ScreenConnect High CPU Usage:

                            How is it working at this point?

                            You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                            Sorry, Gene.

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                            • G
                              gjacobse @scottalanmiller
                              last edited by

                              @scottalanmiller said in ScreenConnect High CPU Usage:

                              @JaredBusch said in ScreenConnect High CPU Usage:

                              @scottalanmiller said in ScreenConnect High CPU Usage:

                              How is it working at this point?

                              You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                              Sorry, Gene.

                              Currently things seem nominal.. However I haven't had to use SC today

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                              • S
                                scottalanmiller @gjacobse
                                last edited by

                                @gjacobse said in ScreenConnect High CPU Usage:

                                @scottalanmiller said in ScreenConnect High CPU Usage:

                                @JaredBusch said in ScreenConnect High CPU Usage:

                                @scottalanmiller said in ScreenConnect High CPU Usage:

                                How is it working at this point?

                                You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                                Sorry, Gene.

                                Currently things seem nominal.. However I haven't had to use SC today

                                Well check it please.

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                                • G
                                  gjacobse @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in ScreenConnect High CPU Usage:

                                  @gjacobse said in ScreenConnect High CPU Usage:

                                  @scottalanmiller said in ScreenConnect High CPU Usage:

                                  @JaredBusch said in ScreenConnect High CPU Usage:

                                  @scottalanmiller said in ScreenConnect High CPU Usage:

                                  How is it working at this point?

                                  You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                                  Sorry, Gene.

                                  Currently things seem nominal.. However I haven't had to use SC today

                                  Well check it please.

                                  Pushing updates to 10 clients and running a connection. all seems nominal.

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                                  • StrongBadS
                                    StrongBad
                                    last edited by

                                    ScreenConnect hands off the connections for clients, right? So even if the server is busy, a client connection would continue to perform independent of that?

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                                    • G
                                      gjacobse
                                      last edited by

                                      Getting Bad Gateway errors again.

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                                      • G
                                        gjacobse
                                        last edited by

                                        And now it's available again...

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                                        • S
                                          scottalanmiller
                                          last edited by

                                          CPU hit nearly 100% for ten minutes. What the crap is going on with that SC Mono process?

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                                          • NashBrydgesN
                                            NashBrydges
                                            last edited by

                                            I'm running the same version on Ubuntu and mostly idle CPU utilization and disk usage here.

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