What Are You Doing Right Now
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@coliver said:
@Bob-Beatty said:
Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...
Looks like I need to start looking into new helpdesk software...
It's a decent software feature wise, but it is one of the most bloated & resource hog of a software I've seen. It's worse than Adobe products.
You might look at service desk but, it is much more of a complicated system http://www.manageengine.com/products/service-desk/
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@thecreativeone91 said:
@coliver said:
@Bob-Beatty said:
Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...
Looks like I need to start looking into new helpdesk software...
It's a decent software feature wise, but it is one of the most bloated & resource hog of a software I've seen. It's worse than Adobe products.
You might look at service desk but, it is much more of a complicated system http://www.manageengine.com/products/service-desk/
I have a Request Tracker system built and running for our engineering team. That has been working well for that. May look into it for helpdesk usages as well.
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It's Friday and I am excited. Only a few hours till beer time! It's already afternoon (barely!)
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Reading one odd question: http://community.spiceworks.com/topic/826293-do-smbs-prefer-turnkey-solutions-or-custom-solutions?page=1
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@thecreativeone91 that is rather odd. Definitely someone who doesn't understand how IT works and is very confused.
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Playing with ManageEngine... really nice piece of software so far.
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@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
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@scottalanmiller said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
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Right now? I am anxiously awaiting 6pm. I'm over this week.
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@coliver said:
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
Oh okay, I thought that you were talking about their management pieces. Yes, I like their helpdesk too, especially when hosted.
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@coliver said:
@scottalanmiller said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
There Rouge Device detection and Switch management/config backup is great as well. But they changed their site so much I can't find anything since it's not by the old package names anymore.
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Traffic shot up by about 80% at around 9am Eastern this morning. I wonder what could be doing that.
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@thecreativeone91 said:
@coliver said:
@scottalanmiller said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
There Rouge Device detection and Switch management/config backup is great as well. But they changed their site so much I can't find anything since it's not by the old package names anymore.
Interesting, I will have to look into it a bit more... I have to restart our current helpdesk at least once a day to fix email fetching... just haven't had time to really troubleshoot it.
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@coliver said:
Playing with ManageEngine... really nice piece of software so far.
ME has been pretty decent. I'm actually looking to move it to a C@C install once I figure out a few things. at least maybe.
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Its 1;44PM EST on a Friday and I feel like a zombie. Its been a long week with a sick infant.
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@g.jacobse said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
ME has been pretty decent. I'm actually looking to move it to a C@C install once I figure out a few things. at least maybe.
Why not use it hosted? It's free.
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And traffic just doubled.... again!
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@IRJ said:
Its 1;44PM EST on a Friday and I feel like a zombie. Its been a long week with a sick infant.
Sorry to hear that!
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@IRJ said:
Its 1;44PM EST on a Friday and I feel like a zombie. Its been a long week with a sick infant.
That sucks, hope that they are feeling better soon.
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My wife and her sister are both sick too. Been a week like that.
