Testing Out Comodo One RMM and Helpdesk
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Lack of RESTful API on the helpdesk is a negative. Finding your ticket number and sharing it with people who need it isn't clear and obvious like, say, Spiceworks.
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Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
I simply told them that I would check things out on my own and call them back when I had questions. I've used it a little bit, and the RMM parts seem to work fine. Never heard back from a sales rep though.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
NTG is probably the biggest fish to nibble at the bait
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
It has an easy solution "Sorry No hablo inglés"
Works great for me.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
It's been pretty bad, that's for sure.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.
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@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
It's amazing how they just don't understand that.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
It's amazing how they just don't understand that.
Or they do and really want to avoid customers.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.
Maybe you should request a different Agent / Report the one you have as being pushy?
I've received I grand total of three emails from them. I told my Rep I'd check back in if I had any questions... I haven't had any questions yet, and they still have not emailed me back.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
It's amazing how they just don't understand that.
Or they do and really want to avoid customers.
You seriously think the sales people are trying to sabotage their employer?
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
I have been "Working with, Using" Comodo solutions since 2011. My first contact with them was one of their "people" contacting me. I initially resold their internet security suite. As things changed, (Rules of support), and "what was covered with , and then competing to resell the customer before they did) I stopped selling their suite. The only way I use their product now is providing endpoint protection to my customers. That server is hosted on my systems, and then I charge my customers an annual fee to be "managed" This includes the licensing fee, and a labor component.
I really like their Endpoint product. Unfortunately they have it set for EOL. So the only way forward is with the new platform, or a new provider.
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What about http://osticket.com/ @Minion-Queen
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@dafyre said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
Holy crow they called us within minutes of setting up an account and keep calling and emailing.
Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.
Maybe you should request a different Agent / Report the one you have as being pushy?
I've received I grand total of three emails from them. I told my Rep I'd check back in if I had any questions... I haven't had any questions yet, and they still have not emailed me back.
We've gotten more than one assigned to us because they are so pushy that they have different ones calling different ones of us!
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
@Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Comodo One is a half baked sales lead generator for their other services and products.
Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.
It's amazing how they just don't understand that.
Or they do and really want to avoid customers.
You seriously think the sales people are trying to sabotage their employer?
If they don't pay on commission, that's actually pretty common. But more likely a sales manager, not the sales people. And more likely that they just don't care, rather than intentional sabotage, but as we looked up before... sabotage through not caring qualifies.
