So we didn't figure out a good explanation for the exact issue. We did discover that the customer left devices plugged into the modem forcing Cox into DHCP instead of static causing all kinds of issues.
@jaredbusch Thanks for this link. I'll give it a try. I hope UBNT did not trim the CLI down too much on the USG. I now better understand why Edge series is still the prefered choice for deployment among many🙂
Especially now that UNMS is available, that's pretty slick.
UNMS 0.12.0 (currenlty in alpha) will add the CLI to the web interface.
That's very exciting. So much good stuff happening with UNMS.
Ran into a snag today. When applying this update to a USG with a dynamic external IP, it works fine. But the moment you assign it a static IP it goes into a boot loop and removes the default gateway.
To get it back to a working state I had to hard reset the USG, re acquire and re setup.