Webroot, Bad Experience again.
-
Grr.. That email address rejects emails. Seriously Webroot?
-
Submitted another ticket online.
-
Great Support Webroot... Not
Hello,
Thank you for contacting Webroot.
We greatly apologize for any inconvenience you have experienced.
Unfortunately, we do not see your recent purchase in our records.
We also apologize for any technical issues you are experiencing. Webroot offers free Technical Support. If you would like to resolve the issues you are experiencing, please call 866-612-4227. We are available Monday through Friday, 7 a.m. to 6 p.m. MST.
Thank you,
Webroot Support Team
-
Did the purchase actually go through? While I assume you verified this, I still have to ask.
-
They completely avoided the question about the trial key not working either. Pretty Said That the trial key given online and in email of SA9BWTFTCB495D9EEF98 does not work.
Edit: Non Working trial key purposely included.
-
@Dashrender said:
Did the purchase actually go through? While I assume you verified this, I still have to ask.
Yep. It's a charge against my paypal and has been taken out of my bank acct.
-
Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.
Computers are infallible,.. it's a human error some where.
-
@g.jacobse said:
Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.
Computers are infallible,.. it's a human error some where.
No idea what email they are suppose to be using for paypal. It went to [email protected] cause that's how webroot has their site configured. But it's what ever webroot set it up for. That email does reject emails however.
-
@thecreativeone91 said:
@g.jacobse said:
Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.
Computers are infallible,.. it's a human error some where.
No idea what email they are suppose to be using for paypal. It went to [email protected] cause that's how webroot has their site configured. But it's what ever webroot set it up for. That email does reject emails however.
Might start at that point then. Contact PayPal CS and see how payment is sent. If it is being sent via that email address which is bouncing, then that could be the cause. PayPal may not have a device to determine / see that bounce email. So they see it as having gone through when in reality it has not.
-
@g.jacobse said:
Might start at that point then. Contact PayPal CS and see how payment is sent. If it is being sent via that email address which is bouncing, then that could be the cause. PayPal may not have a device to determine / see that bounce email. So they see it as having gone through when in reality it has not.
Not my job to solve Webroot's problems which apparently they have a lot of.
-
Sorry about that - let me find the keycode you purchased.
-
Ok I see your trial code in there, but no fully purchased code. Did you end up getting your money back from Paypal? If not let me know and I can find out what's going on.
Did the trial ever end up working or is it still saying invalid keycode?
-
@Nic said:
Ok I see your trial code in there, but no fully purchased code. Did you end up getting your money back from Paypal? If not let me know and I can find out what's going on.
Did the trial ever end up working or is it still saying invalid keycode?
It says it's a bad key. Paypal is suppose to refund the payment today.
-
Ok cool, glad to hear the refund is on the way. I'll PM you a free keycode for a year and hopefully that will make up for some of the hassle you had to go through.
-
Sweet! that worked. I wonder what was up with the trial key?
-
Not sure - I looked it up in our system and it looked ok. I'll have to get someone here to look at it.
