Webroot, Bad Experience again.
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I have seen this issue time and time again. You pay for something using PayPal, but the store don't see the transaction as cleared, so they don't release the product keys.
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I just bought Webroot online 1 yr for 5pc version for home use with a credit card, and I have the key instantly.
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@anonymous said:
I have seen this issue time and time again. You pay for something using PayPal, but the store don't see the transaction as cleared, so they don't release the product keys.
Never had that issue before, and that's the companies fault for not setting it up right not PayPals issue.
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@anonymous said:
I just bought Webroot online 1 yr for 5pc version for home use with a credit card, and I have the key instantly.
The key I got for the trial version didn't even work so there no way in hell im trusting a company like Webroot with my CC information, when I'll I've had is bad experiences with them.
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@thecreativeone91 said:
Don't have the email address but, I submitted a request online and haven't heard anything back.
Look at your OP...
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@Danp said:
@thecreativeone91 said:
Don't have the email address but, I submitted a request online and haven't heard anything back.
Look at your OP...
Oh lol. haha Thanks!
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Email sent. I'll be surprised if they actually do anything about it. I did link them to this.
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Grr.. That email address rejects emails. Seriously Webroot?
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Submitted another ticket online.
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Great Support Webroot... Not
Hello,
Thank you for contacting Webroot.
We greatly apologize for any inconvenience you have experienced.
Unfortunately, we do not see your recent purchase in our records.
We also apologize for any technical issues you are experiencing. Webroot offers free Technical Support. If you would like to resolve the issues you are experiencing, please call 866-612-4227. We are available Monday through Friday, 7 a.m. to 6 p.m. MST.
Thank you,
Webroot Support Team
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Did the purchase actually go through? While I assume you verified this, I still have to ask.
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They completely avoided the question about the trial key not working either. Pretty Said That the trial key given online and in email of SA9BWTFTCB495D9EEF98 does not work.
Edit: Non Working trial key purposely included.
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@Dashrender said:
Did the purchase actually go through? While I assume you verified this, I still have to ask.
Yep. It's a charge against my paypal and has been taken out of my bank acct.
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Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.
Computers are infallible,.. it's a human error some where.
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@g.jacobse said:
Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.
Computers are infallible,.. it's a human error some where.
No idea what email they are suppose to be using for paypal. It went to [email protected] cause that's how webroot has their site configured. But it's what ever webroot set it up for. That email does reject emails however.
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@thecreativeone91 said:
@g.jacobse said:
Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.
Computers are infallible,.. it's a human error some where.
No idea what email they are suppose to be using for paypal. It went to [email protected] cause that's how webroot has their site configured. But it's what ever webroot set it up for. That email does reject emails however.
Might start at that point then. Contact PayPal CS and see how payment is sent. If it is being sent via that email address which is bouncing, then that could be the cause. PayPal may not have a device to determine / see that bounce email. So they see it as having gone through when in reality it has not.
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@g.jacobse said:
Might start at that point then. Contact PayPal CS and see how payment is sent. If it is being sent via that email address which is bouncing, then that could be the cause. PayPal may not have a device to determine / see that bounce email. So they see it as having gone through when in reality it has not.
Not my job to solve Webroot's problems which apparently they have a lot of.
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Sorry about that - let me find the keycode you purchased.
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Ok I see your trial code in there, but no fully purchased code. Did you end up getting your money back from Paypal? If not let me know and I can find out what's going on.
Did the trial ever end up working or is it still saying invalid keycode?
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@Nic said:
Ok I see your trial code in there, but no fully purchased code. Did you end up getting your money back from Paypal? If not let me know and I can find out what's going on.
Did the trial ever end up working or is it still saying invalid keycode?
It says it's a bad key. Paypal is suppose to refund the payment today.
