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    CloudatCon aka CloudatCost

    IT Discussion
    cloudatcon cloudpro cloudatcost fibernetics
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    • scottalanmillerS
      scottalanmiller @Danp
      last edited by

      @Danp said:

      IMO, their participation was sporadic even when the wheels weren't falling off.

      They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.

      ? 1 Reply Last reply Reply Quote 0
      • ?
        A Former User @scottalanmiller
        last edited by

        @scottalanmiller said:

        @Danp said:

        IMO, their participation was sporadic even when the wheels weren't falling off.

        They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.

        I think that was the issues they wanted to avoid answering them.

        1 Reply Last reply Reply Quote 1
        • DanpD
          Danp
          last edited by

          Well, they've deleted my account on their site, which I'm hoping also clears up the outstanding invoices since that is what they were tied to.

          Not surprising, but they still haven't deleted my Panel account.

          scottalanmillerS ? 2 Replies Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller @Danp
            last edited by

            @Danp small steps. They are probably pretty overwhelmed.

            1 Reply Last reply Reply Quote 0
            • ?
              A Former User @Danp
              last edited by

              @Danp why does it matter? There is nothing they can do about it. Charge backs are a legal right.

              DanpD 1 Reply Last reply Reply Quote 0
              • handsofqwertyH
                handsofqwerty
                last edited by

                Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                DanpD scottalanmillerS 2 Replies Last reply Reply Quote 0
                • DanpD
                  Danp @A Former User
                  last edited by

                  @thecreativeone91 It matters because I want them to just "go away" and not become that pesky mosquito buzzing around and pestering me about payment for two outstanding invoices. 👌

                  1 Reply Last reply Reply Quote 0
                  • DanpD
                    Danp @handsofqwerty
                    last edited by

                    @handsofqwerty Give it a little more time and you will likely get you refund from PP.

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @handsofqwerty
                      last edited by

                      @handsofqwerty said:

                      Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                      That would be a question for Paypal.

                      handsofqwertyH 1 Reply Last reply Reply Quote 0
                      • handsofqwertyH
                        handsofqwerty @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @handsofqwerty said:

                        Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                        That would be a question for Paypal.

                        I can't find a way to reach out to them though.

                        1 Reply Last reply Reply Quote 0
                        • DanpD
                          Danp
                          last edited by

                          Have you checked the status of your claim in the Resolution Center?

                          handsofqwertyH 1 Reply Last reply Reply Quote 0
                          • handsofqwertyH
                            handsofqwerty @Danp
                            last edited by

                            @Danp said:

                            Have you checked the status of your claim in the Resolution Center?

                            Yup, and I see no way to escalate it or contact PayPal.

                            ? 1 Reply Last reply Reply Quote 0
                            • ?
                              A Former User @handsofqwerty
                              last edited by

                              @handsofqwerty said:

                              @Danp said:

                              Have you checked the status of your claim in the Resolution Center?

                              Yup, and I see no way to escalate it or contact PayPal.

                              https://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone

                              https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact-general

                              handsofqwertyH 1 Reply Last reply Reply Quote 0
                              • handsofqwertyH
                                handsofqwerty @A Former User
                                last edited by

                                @thecreativeone91 said:

                                @handsofqwerty said:

                                @Danp said:

                                Have you checked the status of your claim in the Resolution Center?

                                Yup, and I see no way to escalate it or contact PayPal.

                                https://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone

                                https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact-general

                                Thank you.

                                DanpD 1 Reply Last reply Reply Quote 0
                                • DanpD
                                  Danp @handsofqwerty
                                  last edited by

                                  @handsofqwerty Any update on your refund?

                                  1 Reply Last reply Reply Quote 0
                                  • Deleted74295D
                                    Deleted74295 Banned
                                    last edited by

                                    I got my refund no issue after the claim date. It's up to Paypal.

                                    Maybe cloudatcost PayPal balance is out of cash? So now PayPal are chasing them for a debt 🙂

                                    ? 1 Reply Last reply Reply Quote 0
                                    • ?
                                      A Former User @Deleted74295
                                      last edited by

                                      @Breffni-Potter said:

                                      I got my refund no issue after the claim date. It's up to Paypal.

                                      Maybe cloudatcost PayPal balance is out of cash? So now PayPal are chasing them for a debt 🙂

                                      It doesn't matter if it's out of cash they just put negative balance on your account.

                                      1 Reply Last reply Reply Quote 0
                                      • Deleted74295D
                                        Deleted74295 Banned
                                        last edited by Deleted74295

                                        @thecreativeone91 said:

                                        It doesn't matter if it's out of cash they just put negative balance on your account.

                                        Surely there comes a point when they pull the plug, especially with the number of refund requests C@C have been getting.

                                        ? 1 Reply Last reply Reply Quote 0
                                        • ?
                                          A Former User @Deleted74295
                                          last edited by

                                          @Breffni-Potter said:

                                          @thecreativeone91 said:

                                          It doesn't matter if it's out of cash they just put negative balance on your account.

                                          Surely there comes a point when they pull the plug, especially with the number of refund requests C@C have been getting.

                                          Nope. They can't. It's in the terms. But they can withdraw all the funds from any attached cards or bank accounts.

                                          1 Reply Last reply Reply Quote 0
                                          • handsofqwertyH
                                            handsofqwerty
                                            last edited by

                                            They did the refund but to a card I no longer have. Trying to get them to change that.

                                            JaredBuschJ ? 2 Replies Last reply Reply Quote 0
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