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    CloudatCon aka CloudatCost

    Scheduled Pinned Locked Moved IT Discussion
    cloudatconcloudprocloudatcostfibernetics
    175 Posts 18 Posters 80.1k Views
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    • ?
      A Former User @handsofqwerty
      last edited by

      @handsofqwerty said:

      @Sparkum said:

      @handsofqwerty
      They give the person time to respond and try to find a resolution

      Yes, I am aware. Apparently that time is two weeks, which seems a bit excessive for a business account.

      They do the same time for every account. Business account doesn't mean they are a big company. I have a Paypal business account and business creditcard (because it ties to my other cards and I get cash back on both).

      1 Reply Last reply Reply Quote 0
      • ?
        A Former User @Danp
        last edited by

        @Danp said:

        Got my refund today via Paypal. I checked my account with C@C, and they now show that I owe for the amounts that were refunded. I've submitted a ticket to have my account closed and the invoices voided.

        I didn't even check it to see if the billing show anything. That's there problem since they did not even response to the paypal claim. And they have no credit reporting ability from the info they have so it's all on them.

        DanpD 1 Reply Last reply Reply Quote 1
        • DanpD
          Danp @A Former User
          last edited by

          @thecreativeone91 said:

          I didn't even check it to see if the billing show anything. That's there problem since they did not even response to the paypal claim. And they have no credit reporting ability from the info they have so it's all on them.

          I'd rather take the time now to close the account properly so that they don't start harassing me for payment months down the road.

          1 Reply Last reply Reply Quote 0
          • Deleted74295D
            Deleted74295 Banned
            last edited by

            Got my refund from paypal.

            1 Reply Last reply Reply Quote 0
            • ?
              A Former User
              last edited by

              Cloud@cost is going to be bankrupt.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @A Former User
                last edited by

                @thecreativeone91 said:

                Cloud@cost is going to be bankrupt.

                Going to be? Future tense?

                1 Reply Last reply Reply Quote 2
                • DanpD
                  Danp
                  last edited by

                  Received emails from their billing department asking for payment. Replied with my open support ticket number where I requested that they close the account and void the invoices.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    I've noticed that all of their participation has ended. They kept talking big about wanting to be in the community. But the moment an issue arises they run away completely.

                    1 Reply Last reply Reply Quote 1
                    • DanpD
                      Danp
                      last edited by

                      IMO, their participation was sporadic even when the wheels weren't falling off.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @Danp
                        last edited by

                        @Danp said:

                        IMO, their participation was sporadic even when the wheels weren't falling off.

                        They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.

                        ? 1 Reply Last reply Reply Quote 0
                        • ?
                          A Former User @scottalanmiller
                          last edited by

                          @scottalanmiller said:

                          @Danp said:

                          IMO, their participation was sporadic even when the wheels weren't falling off.

                          They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.

                          I think that was the issues they wanted to avoid answering them.

                          1 Reply Last reply Reply Quote 1
                          • DanpD
                            Danp
                            last edited by

                            Well, they've deleted my account on their site, which I'm hoping also clears up the outstanding invoices since that is what they were tied to.

                            Not surprising, but they still haven't deleted my Panel account.

                            scottalanmillerS ? 2 Replies Last reply Reply Quote 1
                            • scottalanmillerS
                              scottalanmiller @Danp
                              last edited by

                              @Danp small steps. They are probably pretty overwhelmed.

                              1 Reply Last reply Reply Quote 0
                              • ?
                                A Former User @Danp
                                last edited by

                                @Danp why does it matter? There is nothing they can do about it. Charge backs are a legal right.

                                DanpD 1 Reply Last reply Reply Quote 0
                                • handsofqwertyH
                                  handsofqwerty
                                  last edited by

                                  Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                                  DanpD scottalanmillerS 2 Replies Last reply Reply Quote 0
                                  • DanpD
                                    Danp @A Former User
                                    last edited by

                                    @thecreativeone91 It matters because I want them to just "go away" and not become that pesky mosquito buzzing around and pestering me about payment for two outstanding invoices. 👌

                                    1 Reply Last reply Reply Quote 0
                                    • DanpD
                                      Danp @handsofqwerty
                                      last edited by

                                      @handsofqwerty Give it a little more time and you will likely get you refund from PP.

                                      1 Reply Last reply Reply Quote 1
                                      • scottalanmillerS
                                        scottalanmiller @handsofqwerty
                                        last edited by

                                        @handsofqwerty said:

                                        Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                                        That would be a question for Paypal.

                                        handsofqwertyH 1 Reply Last reply Reply Quote 0
                                        • handsofqwertyH
                                          handsofqwerty @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          @handsofqwerty said:

                                          Paypal said they requested to hear back from CloutatCost by the 18th and it's now the 19th. Still no updates on my claims. Any way I can proceed from here?

                                          That would be a question for Paypal.

                                          I can't find a way to reach out to them though.

                                          1 Reply Last reply Reply Quote 0
                                          • DanpD
                                            Danp
                                            last edited by

                                            Have you checked the status of your claim in the Resolution Center?

                                            handsofqwertyH 1 Reply Last reply Reply Quote 0
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