CloudatCost Connection Slow
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@Aaron-Studer said:
@thanksajdotcom your going to have to open a ticket to get the RAM added to your VM.
That appears to have already been done automatically.
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@thanksajdotcom said:
@scottalanmiller said:
It doesn't "kick in." Not sure what you are picturing happening, but that is a Dev2 instance that you are looking at. Memory does not magically increase in a running system.
In the panel it already shows that they've allocated the memory to 2GB from 1GB.
We've had that problem before. @Aaron-Studer saw that happen.
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@thanksajdotcom Trust me. Your going to have to open a ticket..... I am well versed in C@C
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@Aaron-Studer said:
@thanksajdotcom Trust me. Your going to have to open a ticket..... I am well versed in C@C
Ok, I'll give it a shot.
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Raised ticket 62819308.
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@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom your going to have to open a ticket to get the RAM added to your VM.
That appears to have already been done automatically.
You saw the RAM appear after rebooting?
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@scottalanmiller said:
@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom your going to have to open a ticket to get the RAM added to your VM.
That appears to have already been done automatically.
You saw the RAM appear after rebooting?
Nope, not as of yet.
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Rebooting again now. We'll see if it's been allocated now.
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Just rebooted again after it's been a couple hours. Still getting this...
root@thanksaj-server-cac:~# grep MemTotal /proc/meminfo MemTotal: 1017732 kB -
Did they come back with an answer on the ticket? There is no expectation of things changing until they do.
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@scottalanmiller said:
Did they come back with an answer on the ticket? There is no expectation of things changing until they do.
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
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Hey AJ, I sent an email to the tech team to get them to look into this. They should be working on your ticket any minute now.
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@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
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@Aaron-Studer said:
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
That's ridiculous...
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@AmanBhogal said:
Hey AJ, I sent an email to the tech team to get them to look into this. They should be working on your ticket any minute now.
Thank you!
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@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
That's ridiculous...
Given what you pay for the service it's not at all.
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@thecreativeone91 said:
Given what you pay for the service it's not at all.
^^This.
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@JaredBusch said:
@thecreativeone91 said:
Given what you pay for the service it's not at all.
^^This.
This is a business-level service. 48 hours is not an acceptable response time if the case is put in as high priority. I get the cost is low, but with that kind of support it's hard to take them seriously as a business solution. FWIW
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@thanksajdotcom said:
@JaredBusch said:
@thecreativeone91 said:
Given what you pay for the service it's not at all.
^^This.
This is a business-level service. 48 hours is not an acceptable response time if the case is put in as high priority. I get the cost is low, but with that kind of support it's hard to take them seriously as a business solution. FWIW
Support cost more than the actual product in most cases. You need to look somewhere else if you are looking for a business-level service.
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@thecreativeone91 said:
@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
That's ridiculous...
Given what you pay for the service it's not at all.
Seems completely reasonable to me.
