Black Screen of death! Is this a Dell thing?
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Hi Guys has anyone come across an issue where the computer powers on but after the manufacters logo (dell for example) the screen goes black and it stays on that screen?
Note: i can use our RMM remote tools to log onto the computer but it's also stuck on a black screen (so cant control it). I can however do file transfers and navigate via remote background to the
- therefore the computer is online and working but the screen for end user (and us remotely) is blank!I've looked at new monitors, uninstalling graphics card drivers, running disk and hardware scans, system restores (fails) and a bit lost .... i'm seeing this happen more and more in the last couple weeks.
I dont know if Bitlocker has anything to do with it but have disabled this and rebooted but still have the black screen!
I have attempted to rollback updates and that also doesnt fix it!
Safe mode works fine
Have updated drivers, bios, chipsets all of that good stuff but still no luck getting this working in normal mode and was curious to see if anyone else has had this one! Very odd!
In all cases, it's resulted in a re-format.
I think Dell devices are more affected.
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I might roll the video driver back or even to Microsoft itself
I had a Dell 5500 that all was fine until policy turn off the screen. It would never ‘recover’. Rolling back the video driver resolved it.
Also make certain that the bios is updated. We’ve had cases of Windows ‘losing’ the TPM, and BIOS errors after Windows Updates recently
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@joel Are you using the video and chipset drivers from the dell support site with the device's service tag or are you using the ones from the chipset / video vendor?
With Dell machines my go-to sequence is
- update to the latest bios
- run the initial driver restore in command update
- install all available updates in command update
if you're still in trouble after that, use command configure to comb through the bios settings to see if there's anything funky
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Same process-
Dell drivers just didn’t work on the case of the 5500... -
@gjacobse said in Black Screen of death! Is this a Dell thing?:
Same process-
Dell drivers just didn’t work on the case of the 5500...Damn... can't say that I've run into it knock on wood. We've got a fleet of 5300 and while they have their issues, this hasn't been one of them.
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@joel said in Black Screen of death! Is this a Dell thing?:
Hi Guys has anyone come across an issue where the computer powers on but after the manufacters logo (dell for example) the screen goes black and it stays on that screen?
Note: i can use our RMM remote tools to log onto the computer but it's also stuck on a black screen (so cant control it). I can however do file transfers and navigate via remote background to the
- therefore the computer is online and working but the screen for end user (and us remotely) is blank!I've looked at new monitors, uninstalling graphics card drivers, running disk and hardware scans, system restores (fails) and a bit lost .... i'm seeing this happen more and more in the last couple weeks.
I dont know if Bitlocker has anything to do with it but have disabled this and rebooted but still have the black screen!
I have attempted to rollback updates and that also doesnt fix it!
Safe mode works fine
Have updated drivers, bios, chipsets all of that good stuff but still no luck getting this working in normal mode and was curious to see if anyone else has had this one! Very odd!
In all cases, it's resulted in a re-format.
I think Dell devices are more affected.
@Joel - When you access via SafeMode does the Event Viewer have anything relevant to the issue?
