Known issue with Unifi Access points and 4.3.24.11355 FW
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I may have found it... should have waited to post. Despite turning off automatic updates on the new user interface, I had to go to the old interface, Services > Scheduled Upgrades and disable it there too.
What is UI doing? lol
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
I may have found it... should have waited to post. Despite turning off automatic updates on the new user interface, I had to go to the old interface, Services > Scheduled Upgrades and disable it there too.
What is UI doing? lol
Why did you have it turned on in the first place? I've had a controller running since 2012 or 2013 and never had stuff automatically upgrade.
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@JaredBusch I don't know. I do not remember turning it on. However, I've been all through these settings repeatedly over the last week+ and it's possible I or one of the other techs configured it. We've lost a lot of time to this DHCP issue.
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We had the same issue with this firmware version. A reboot restored things for us, on all but one AP. I pushed 4.3.21.11325 back to them all, and life returned to normal.
I found it odd that they ran for over 3 days on 4.3.24.11355 before an issue was noticed in the warehouse. -
@jclambert I just can't believe Ubiquiti hasn't fixed things yet and the FW is still available as the current version.
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@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@jclambert I just can't believe Ubiquiti hasn't fixed things yet and the FW is still available as the current version.
I've been on that version for a while and have no issues reported anywhere.
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@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@jclambert I just can't believe Ubiquiti hasn't fixed things yet and the FW is still available as the current version.
I also have an upgrade showing available today. NO idea how long it has been there. I do not log in daily.
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because that one was not on .24 /sigh..
can't read.. but the other ones at that site were on that already.
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This is supposed to fix the issue: https://community.ui.com/releases/UAP-Firmware-4-3-26-11358/e05cd041-ea54-460c-85f4-7f3fd97261e8?page=8
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@CCWTech I'll wait for it to become "stable". I'm aware this term is a very loose one when it comes to firmware or updates from ubiquiti. 4.3.20 downgrade and disabling everything I could find in relation to Automatic updates was my solution.
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@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
This is supposed to fix the issue: https://community.ui.com/releases/UAP-Firmware-4-3-26-11358/e05cd041-ea54-460c-85f4-7f3fd97261e8?page=8
I just installed this today. Thanks.
I had previously rolled back the firmware, but that didn't permanently fix the issue. It was still happening.
Hoping that this new firmware fixes it.
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
This is supposed to fix the issue: https://community.ui.com/releases/UAP-Firmware-4-3-26-11358/e05cd041-ea54-460c-85f4-7f3fd97261e8?page=8
I just installed this today. Thanks.
I had previously rolled back the firmware, but that didn't permanently fix the issue. It was still happening.
Hoping that this new firmware fixes it.
I had an issue last night but not sure if it was related. I'm on the RC firmware.
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@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
e last night but not sure if it was related. I'm on the RC firmware.
I had moved some APs to 4.0.80 firmware.
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@CCWTech did it end up being unrelated?
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@CCWTech did it end up being unrelated?
I think so. Everything seems to be stable on the RC version. We have switched clients to the RC and they are not having issues any longer.
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@CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
@CCWTech did it end up being unrelated?
I think so. Everything seems to be stable on the RC version. We have switched clients to the RC and they are not having issues any longer.
Our DHCP lease time is 3 days at the office that is affected.
A staff member was in the office all day Monday with their laptop. On Tuesday and Wednesday, they worked in different offices (with EnGenius WAPs using a different SSID/password.) This morning, she came back to the affected office and she couldn't get an IP address. Same DHCP problem. Unifi Controller shows the DHCP Timeout/Failure.
All of the WAPs are on 4.3.26.11358. The controller is atag_6.0.43_14348. We are using Ubiquiti EdgeMax switches (not Unifi Switches) because I need more control over our entire network. We are using a SonicWall TZ-500 router.
I have literally hundreds of locations with Unifi switches and SonicWall TZ routers. I have never, and will never, use their router in a business. The fact that I have lost 2 months over this issue, and it's still happening, is absolutely absurd.
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
I have literally hundreds of locations with Unifi switches and SonicWall TZ routers. I have never, and will never, use their router in a business.
Well I have used SonicWall routers and I will never use them again in a business or elsewhere.
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@jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:
The fact that I have lost 2 months over this issue, and it's still happening, is absolutely absurd.
The absurd thing is that you have not simply rolled back the firmware to the prior working version.
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@jameswatt So are you saying this is a Sonicwall issue?
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New Firmware released supposedly to address this
https://community.ui.com/releases/UAP-Firmware-4-3-28/a02af414-6665-4c57-ac03-6e4dac8317e1Improvements
- [UAP] Add support for adoption of UniFi SmartPower Strip (Early Access).
*[UAP] Improve DHCP compatibility, especially when using third-party or non-UniFi DHCP Servers.
Bugfixes
*[UAP-G2] Fix intermittent broadcast and multicast packet drop on gen2 APs, introduced in 4.3.24. This impacted users with non-UniFi DHCP servers which use broadcast for DHCP, along with IoT devices that rely on multicast for discovery.
- [UAP] Add support for adoption of UniFi SmartPower Strip (Early Access).
