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    RepairShopR Losing Time

    Scheduled Pinned Locked Moved IT Discussion
    repairshoprtickettime tracking
    13 Posts 6 Posters 938 Views
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Did a test with a highly precise stop watch and it was about 8 minutes real time to 6 minutes RSR time.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Hey this is bizarre. But if I look at the time clock page it shows this...

        Screenshot from 2019-12-30 15-09-13.png

        Notice it shows the 74.78 minutes on my line, but adds it up to just over 60 minutes. But if I refresh the page...

        Screenshot from 2019-12-30 15-11-24.png

        The time is correct. So many it records it correctly, but displays it incorrectly sometimes?

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        • stacksofplatesS
          stacksofplates
          last edited by

          If it's not rounding on purpose I'd be concerned with using the tool for now.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • hobbit666H
            hobbit666
            last edited by

            Not used it before, but how does it know your working on a ticket?

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @hobbit666
              last edited by

              @hobbit666 said in RepairShopR Losing Time:

              Not used it before, but how does it know your working on a ticket?

              There is a "Play" button on each ticket.

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              • scottalanmillerS
                scottalanmiller @stacksofplates
                last edited by

                @stacksofplates said in RepairShopR Losing Time:

                If it's not rounding on purpose I'd be concerned with using the tool for now.

                Not rounding. It's a display issue with the main clock, but not the recorded time.

                J 1 Reply Last reply Reply Quote 0
                • J
                  JasGot @scottalanmiller
                  last edited by

                  @scottalanmiller said in RepairShopR Losing Time:

                  @stacksofplates said in RepairShopR Losing Time:

                  If it's not rounding on purpose I'd be concerned with using the tool for now.

                  Not rounding. It's a display issue with the main clock, but not the recorded time.

                  How do you move to billing? Printed reports? or CSV? or EDI?

                  No matter which method, is the time accurate when moving to billing?

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @JasGot
                    last edited by

                    @JasGot said in RepairShopR Losing Time:

                    @scottalanmiller said in RepairShopR Losing Time:

                    @stacksofplates said in RepairShopR Losing Time:

                    If it's not rounding on purpose I'd be concerned with using the tool for now.

                    Not rounding. It's a display issue with the main clock, but not the recorded time.

                    How do you move to billing? Printed reports? or CSV? or EDI?

                    No matter which method, is the time accurate when moving to billing?

                    I don't, so I don't know.

                    But yes, the data recorded is correct.

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                    • G
                      gmilster
                      last edited by

                      Hi Scott,
                      My name is Garrett I work on the dev team at Repairshopr, we saw this post and fixed the issue. If you still see it going forward please message support as I'd want to get it fixed up asap.

                      Thanks!
                      Garrett

                      scottalanmillerS 1 Reply Last reply Reply Quote 3
                      • scottalanmillerS
                        scottalanmiller @gmilster
                        last edited by

                        @gmilster said in RepairShopR Losing Time:

                        Hi Scott,
                        My name is Garrett I work on the dev team at Repairshopr, we saw this post and fixed the issue. If you still see it going forward please message support as I'd want to get it fixed up asap.

                        Thanks!
                        Garrett

                        Oh awesome, thanks! We'll keep an eye on it and let you know.

                        1 Reply Last reply Reply Quote 1
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