Skyetel auto enables billable services without notice
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@IRJ said in Skyetel auto enables billable services without notice:
Can we please just nuke this whole thread? All the feedback was already taken into consideration. It's really not becoming a good look for anyone.
If anything, I think it's been a good look on Skyetel and an example of their customer service. Granted, it's out in the open and therefore have incentive to do better, but I think they've handled the bashing well and taken appropriate steps to satisfy the needy.
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@JaredBusch said in Skyetel auto enables billable services without notice:
aka hidden it like your pricing.
Hidden like this:
https://skyetel.com/pricing/ -
@JasGot said in Skyetel auto enables billable services without notice:
@JaredBusch said in Skyetel auto enables billable services without notice:
aka hidden it like your pricing.
Hidden like this:
https://skyetel.com/pricing/Well no, that's their MSRP. But they have incredible pricing that can't be discussed publicly. I mean, we ARE discussing it right now, but you know what I mean.
Go check YOUR pricing inside of your Skyetel dashboard, it's a fraction of what is on that public pricing page.
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@scottalanmiller said in Skyetel auto enables billable services without notice:
@JasGot said in Skyetel auto enables billable services without notice:
@JaredBusch said in Skyetel auto enables billable services without notice:
aka hidden it like your pricing.
Hidden like this:
https://skyetel.com/pricing/Well no, that's their MSRP. But they have incredible pricing that can't be discussed publicly. I mean, we ARE discussing it right now, but you know what I mean.
Go check YOUR pricing inside of your Skyetel dashboard, it's a fraction of what is on that public pricing page.
Yea - he is referring to our "Relationship Pricing" that we mention here:
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@Skyetel aka MangoLassi pricing!
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@scottalanmiller shhh... don't let SpiceWorks know
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@JasGot said in Skyetel auto enables billable services without notice:
@JaredBusch said in Skyetel auto enables billable services without notice:
aka hidden it like your pricing.
Hidden like this:
https://skyetel.com/pricing/That's known as
pricing. -
Looking at this from a reseller perspective......I would never do business with a company that published reseller pricing to the public. How on earth would you survive if your customers knew your costs for the products you are reselling to them? And yes, I can justify our margins, but why the hell would I want to have that battle, when it is completely unnecessary?
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@JasGot said in Skyetel auto enables billable services without notice:
Looking at this from a reseller perspective......I would never do business with a company that published reseller pricing to the public. How on earth would you survive if your customers knew your costs for the products you are reselling to them? And yes, I can justify our margins, but why the hell would I want to have that battle, when it is completely unnecessary?
This is one of the top reasons why we don't publish those rates. About 80% of our customer base resells us to their own customers, and many of those end users will price compare our resellers to Flowroute, Voip.MS, BluIP, etc. We want our retail pricing to be what we would expect our resellers to charge their customers while our Relationship pricing be what we offer to those who are reselling us and/or those who provide technical support services that has end users not contacting our support team directly.
Since this issue seems to come up a lot, I am going to post a new post about our Relationship pricing in the next couple of weeks.
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@scottalanmiller said in Skyetel auto enables billable services without notice:
That's known as
pricing.But to go off on a rampage about unpublished pricing is completely off base here. (And not the first thread I have seen it in)
A.) they do publish pricing,
B.) if he was referring to the "special" pricing, well.... it should not be published.@JaredBusch said in Skyetel auto enables billable services without notice:
I already did not like them because of their hidden true pricing.
How is the pricing at https://skyetel.com/pricing/ not true pricing? If you do not negotiate a better deal, then that is what you will pay. How is that not true?
Show me the thread where you went after an auto manufacturer for posting the retail price in the window sticker instead of the "Hidden" price you are likely to actually pay.None of this is directed at you, Scott. I know you know how businesses stay in business. (say that ten time real fast)
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@Skyetel said in Skyetel auto enables billable services without notice:
@JasGot said in Skyetel auto enables billable services without notice:
Looking at this from a reseller perspective......I would never do business with a company that published reseller pricing to the public. How on earth would you survive if your customers knew your costs for the products you are reselling to them? And yes, I can justify our margins, but why the hell would I want to have that battle, when it is completely unnecessary?
This is one of the top reasons why we don't publish those rates. About 80% of our customer base resells us to their own customers, and many of those end users will price compare our resellers to Flowroute, Voip.MS, BluIP, etc. We want our retail pricing to be what we would expect our resellers to charge their customers while our Relationship pricing be what we offer to those who are reselling us and/or those who provide technical support services that has end users not contacting our support team directly.
Since this issue seems to come up a lot, I am going to post a new post about our Relationship pricing in the next couple of weeks.
I suppose this is the first reasonable explanation for the public posted pricing versus the "relationship" based pricing. But correct me if I'm wrong - everyone gets the relationship pricing if they give you a call and have a conversation, right? Does Skyetel charge anyone that MSRP pricing?
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@JasGot said in Skyetel auto enables billable services without notice:
How is the pricing at https://skyetel.com/pricing/ not true pricing? If you do not negotiate a better deal, then that is what you will pay. How is that not true?
Show me the thread where you went after an auto manufacturer for posting the retail price in the window sticker instead of the "Hidden" price you are likely to actually pay.It's not true because as far as I can tell - anyone who calls Skyetel will get that lower pricing after a 'simple' phone call.
A huge difference between Skyetel and most of the other complaints threads about hidden pricing is that those other companies don't provide ANY public pricing - at least Skyetel offers the MSRP pricing - but, unless the typical Skyetel customer is actually paying those rates - I'd definitely say that the listed pricing is not the real pricing, and those drifting through different vendors websites will likely drift right on past Skyetel because they are MSRP'ed higher than VOIP.ms etc.
Now if Skyetel's primary business model is to be resold, then why list pricing at all?
@JaredBusch and I both don't resell anything (or nearly anything) We are the customer advocate. To keep ourselves neutral, we need to not make any money on recommendations that we put forth to our clients - this shows how much we really value the products we endorse - it's about the value they bring our clients, not the back end money they put in our pockets. We both have our clients buy services direct from places like VOIP.ms and Skyetel - so they see the direct pricing.
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@Dashrender I created a new thread about our pricing:
https://mangolassi.it/topic/19453/relationship-pricing -
@Skyetel said in Skyetel auto enables billable services without notice:
@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.
Normally the system is pay ahead only, that he was able to port with no money on the account is odd. It is, under normal circumstances (and this is pretty standard for trunk providers for many reasons) standard to only allow you to pay ahead and send a notice when you are getting low on funds so that you can "top up", either manually or automatically. Under normal conditions here, I wouldn't expect a possibility of being in the negative.
This is true - our LNP team should not have ported the number without first reaching out to him about having a $0 balance. We made a mistake and we're going to be making sure to clarify that with our team
I intentionally didn't add funds to a new account I setup (but it does have a valid CC linked) and inititated a port request.
New process FTW. Good work @Skyetel
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@JaredBusch said in Skyetel auto enables billable services without notice:
@Skyetel said in Skyetel auto enables billable services without notice:
@scottalanmiller said in Skyetel is a scam:
@DustinB3403 said in Skyetel is a scam:
It's not about sensitive. Accounting departments can be incredibly cranky about things being negative and not "due". Negative usually means past due, and can get people up in arms.
Normally the system is pay ahead only, that he was able to port with no money on the account is odd. It is, under normal circumstances (and this is pretty standard for trunk providers for many reasons) standard to only allow you to pay ahead and send a notice when you are getting low on funds so that you can "top up", either manually or automatically. Under normal conditions here, I wouldn't expect a possibility of being in the negative.
This is true - our LNP team should not have ported the number without first reaching out to him about having a $0 balance. We made a mistake and we're going to be making sure to clarify that with our team
I intentionally didn't add funds to a new account I setup (but it does have a valid CC linked) and inititated a port request.
New process FTW. Good work @Skyetel
Thanks! We work hard to listen to everyone's feedback!
