Public Folder Continuously Prompts for Password
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Hopefully there are some Exchange Online experts in the house.
I'm having an issue with our Public Folder right now where it is randomly ask for passwords throughout the day. If one of our users fills in their username/password it pops back up as soon as they hit enter. However if they hit cancel two-three times it goes away for a random amount of time before popping back up. During this time they are still able to use the contacts list in the public folder. It can affect on user for two-three days straight then not bother them again for two-three weeks. Other users see it every day...
I've given everyone in the organization Publishing Editor permissions to the public folder and the underlying contact list. I've deleted and recreated the public folder with a different name (under Microsoft Support's recommendation) but it continues to prompt for the new password. This issue is currently affecting ~60% of my users, it doesn't seem to matter what version of Outlook they are on, what updates are applied, what version of Windows... Kind of stumped and MS Support wasn't really that helpful.
Does anyone have experience with this issue and has a solution? Or is there a better way to do a shared contact list with Exchange Online (without Sharepoint since we don't have it)?
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Check for stored credentials in Control Panel / Credential Manager and delete as needed. Restart the workstation and test.
Report back your findings.
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@GregoryHall said:
Check for stored credentials in Control Panel / Credential Manager and delete as needed. Restart the workstation and test.
Report back your findings.
I've done this for three different users and it continues to popup, although not straight away.
The prompt is asking for the password for [email protected].
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Not a bad idea @GregoryHall.
Here is the command to run in a run prompt: "rundll32.exe keymgr.dll, KRShowKeyMgr"
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I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
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@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
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@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
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@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
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@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
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@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
I am yes, it could but what permissions would be required?
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@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
I am yes, it could but what permissions would be required?
I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.
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@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
I am yes, it could but what permissions would be required?
I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.
Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either. Oddly, I also use a different domain name then the rest of the people. So it may be related to one of those domain names.
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@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
I am yes, it could but what permissions would be required?
I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.
Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either.
This is a really weird issue...
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@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
I am yes, it could but what permissions would be required?
I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.
Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either.
This is a really weird issue...
Agreed, been fighting with it for three months now.
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@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
@coliver said:
@thanksaj said:
I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...
Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.
Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?
Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.
I assume you're a domain admin. Could it be a Windows permission error of some sort?
I am yes, it could but what permissions would be required?
I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.
Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either. Oddly, I also use a different domain name then the rest of the people. So it may be related to one of those domain names.
Just had a user with the same domain name that I use have the issue. In addition to the previous steps, I've installed the Office 365 sign-in assistant on all the machines that were affected. That hasn't helped.
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What version of Outlook are they using?
Is Exchange on premise or hosted?Try running Outlook (start --> run) with a few different context switches:
outlook /rpcdiag
outlook /resetfolders
outlook /resetnavpaneAre they using cached mode?
- If yes, try disabling it.
Have you tried deleting the entire local mail profile?
- Control panel
- Also, the contents of C:\Users\ %username%\AppData\Local\Microsoft\Outlook
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@nadnerB said:
What version of Outlook are they using?
Is Exchange on premise or hosted?Exchange Online via Office365
Try running Outlook (start --> run) with a few different context switches:
outlook /rpcdiag
outlook /resetfolders
outlook /resetnavpaneI will look into doing this.
Are they using cached mode?
- If yes, try disabling it.
Will try this as well.
Have you tried deleting the entire local mail profile?
- Control panel
- Also, the contents of C:\Users\ %username%\AppData\Local\Microsoft\Outlook
I've deleted it from the control panel but not the contents of the AppData folder. I will try that too.
Thanks
