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    Public Folder Continuously Prompts for Password

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    • thanksajdotcomT
      thanksajdotcom
      last edited by

      I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

      coliverC 1 Reply Last reply Reply Quote 0
      • coliverC
        coliver @thanksajdotcom
        last edited by

        @thanksaj said:

        I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

        Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

        thanksajdotcomT 1 Reply Last reply Reply Quote 0
        • thanksajdotcomT
          thanksajdotcom @coliver
          last edited by

          @coliver said:

          @thanksaj said:

          I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

          Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

          Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

          coliverC 1 Reply Last reply Reply Quote 0
          • coliverC
            coliver @thanksajdotcom
            last edited by coliver

            @thanksaj said:

            @coliver said:

            @thanksaj said:

            I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

            Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

            Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

            Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

            thanksajdotcomT 1 Reply Last reply Reply Quote 0
            • thanksajdotcomT
              thanksajdotcom @coliver
              last edited by

              @coliver said:

              @thanksaj said:

              @coliver said:

              @thanksaj said:

              I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

              Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

              Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

              Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

              I assume you're a domain admin. Could it be a Windows permission error of some sort?

              coliverC 1 Reply Last reply Reply Quote 0
              • coliverC
                coliver @thanksajdotcom
                last edited by

                @thanksaj said:

                @coliver said:

                @thanksaj said:

                @coliver said:

                @thanksaj said:

                I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                I assume you're a domain admin. Could it be a Windows permission error of some sort?

                I am yes, it could but what permissions would be required?

                thanksajdotcomT 1 Reply Last reply Reply Quote 0
                • thanksajdotcomT
                  thanksajdotcom @coliver
                  last edited by

                  @coliver said:

                  @thanksaj said:

                  @coliver said:

                  @thanksaj said:

                  @coliver said:

                  @thanksaj said:

                  I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                  Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                  Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                  Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                  I assume you're a domain admin. Could it be a Windows permission error of some sort?

                  I am yes, it could but what permissions would be required?

                  I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                  coliverC 1 Reply Last reply Reply Quote 0
                  • coliverC
                    coliver @thanksajdotcom
                    last edited by coliver

                    @thanksaj said:

                    @coliver said:

                    @thanksaj said:

                    @coliver said:

                    @thanksaj said:

                    @coliver said:

                    @thanksaj said:

                    I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                    Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                    Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                    Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                    I assume you're a domain admin. Could it be a Windows permission error of some sort?

                    I am yes, it could but what permissions would be required?

                    I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                    Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either. Oddly, I also use a different domain name then the rest of the people. So it may be related to one of those domain names.

                    thanksajdotcomT coliverC 2 Replies Last reply Reply Quote 0
                    • thanksajdotcomT
                      thanksajdotcom @coliver
                      last edited by

                      @coliver said:

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                      Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                      Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                      Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                      I assume you're a domain admin. Could it be a Windows permission error of some sort?

                      I am yes, it could but what permissions would be required?

                      I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                      Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either.

                      This is a really weird issue...

                      coliverC 1 Reply Last reply Reply Quote 0
                      • coliverC
                        coliver @thanksajdotcom
                        last edited by

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                        Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                        Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                        Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                        I assume you're a domain admin. Could it be a Windows permission error of some sort?

                        I am yes, it could but what permissions would be required?

                        I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                        Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either.

                        This is a really weird issue...

                        Agreed, been fighting with it for three months now.

                        1 Reply Last reply Reply Quote 0
                        • coliverC
                          coliver @coliver
                          last edited by

                          @coliver said:

                          @thanksaj said:

                          @coliver said:

                          @thanksaj said:

                          @coliver said:

                          @thanksaj said:

                          @coliver said:

                          @thanksaj said:

                          I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                          Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                          Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                          Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                          I assume you're a domain admin. Could it be a Windows permission error of some sort?

                          I am yes, it could but what permissions would be required?

                          I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                          Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either. Oddly, I also use a different domain name then the rest of the people. So it may be related to one of those domain names.

                          Just had a user with the same domain name that I use have the issue. In addition to the previous steps, I've installed the Office 365 sign-in assistant on all the machines that were affected. That hasn't helped.

                          1 Reply Last reply Reply Quote 0
                          • nadnerBN
                            nadnerB
                            last edited by nadnerB

                            What version of Outlook are they using?
                            Is Exchange on premise or hosted?

                            Try running Outlook (start --> run) with a few different context switches:
                            outlook /rpcdiag
                            outlook /resetfolders
                            outlook /resetnavpane

                            Are they using cached mode?

                            • If yes, try disabling it.

                            Have you tried deleting the entire local mail profile?

                            • Control panel
                            • Also, the contents of C:\Users\ %username%\AppData\Local\Microsoft\Outlook
                            coliverC 1 Reply Last reply Reply Quote 0
                            • coliverC
                              coliver @nadnerB
                              last edited by

                              @nadnerB said:

                              What version of Outlook are they using?
                              Is Exchange on premise or hosted?

                              Exchange Online via Office365

                              Try running Outlook (start --> run) with a few different context switches:
                              outlook /rpcdiag
                              outlook /resetfolders
                              outlook /resetnavpane

                              I will look into doing this.

                              Are they using cached mode?

                              • If yes, try disabling it.

                              Will try this as well.

                              Have you tried deleting the entire local mail profile?

                              • Control panel
                              • Also, the contents of C:\Users\ %username%\AppData\Local\Microsoft\Outlook

                              I've deleted it from the control panel but not the contents of the AppData folder. I will try that too.

                              Thanks

                              1 Reply Last reply Reply Quote 0
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