Its amazing how many vendors....
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@SarawithanH said:
So how does it look when you have zero reviews on SW? I haven't even attempted to tackle that yet as its hard enough for me to get a customer to find time to do a case study, let alone have them go create a SW profile to go write a review for us.
Do not ask customers not on SW to join SW just to submit reviews. I got furious/livid at another vendor who did just that.
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@SarawithanH, there is a reason Quorum GGs and I are like oil and water...
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@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
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@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
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Funny thing I just realized: if you watch the demo, and the fact that Quorum is a customer of theirs, it might explain some of the reviews... just food for thought.
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@thanksaj said:
@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
Get them on Spiceworks, have them write a reveiw, and then let them become active in the community. Its not an issue to tell someone to write a review about a genuine product that they feel passionate about. Its an issue when you have pimentos do all your reviews. It just makes everything look fake.
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@SarawithanH said:
Funny thing I just realized: if you watch the demo, and the fact that Quorum is a customer of theirs, it might explain some of the reviews... just food for thought.
It seems like their product works...lol
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@IRJ said:
@thanksaj said:
@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
Get them on Spiceworks, have them write a reveiw, and then let them become active in the community. Its not an issue to tell someone to write a review about a genuine product that they feel passionate about. Its an issue when you have pimentos do all your reviews. It just makes everything look fake.
Exactly. If they were encouraging their customers to join, review AND participate in the community, even a little, I'd be thrilled. But when they tell their customers to create an account, do one review, and then they can be done with the site, it's like you said. You get 100 reviews with 98 of them being by someone Anaheim or lower....
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@thanksaj said:
@IRJ said:
@thanksaj said:
@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
Get them on Spiceworks, have them write a reveiw, and then let them become active in the community. Its not an issue to tell someone to write a review about a genuine product that they feel passionate about. Its an issue when you have pimentos do all your reviews. It just makes everything look fake.
Exactly. If they were encouraging their customers to join, review AND participate in the community, even a little, I'd be thrilled. But when they tell their customers to create an account, do one review, and then they can be done with the site, it's like you said. You get 100 reviews with 98 of them being by someone Anaheim or lower....
Even if 5 out of 10 reviews were by active members....it would mean alot
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@IRJ said:
@thanksaj said:
@IRJ said:
@thanksaj said:
@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
Get them on Spiceworks, have them write a reveiw, and then let them become active in the community. Its not an issue to tell someone to write a review about a genuine product that they feel passionate about. Its an issue when you have pimentos do all your reviews. It just makes everything look fake.
Exactly. If they were encouraging their customers to join, review AND participate in the community, even a little, I'd be thrilled. But when they tell their customers to create an account, do one review, and then they can be done with the site, it's like you said. You get 100 reviews with 98 of them being by someone Anaheim or lower....
Even if 5 out of 10 reviews were by active members....it would mean alot
Exactly. That was my frustration. Were they technically doing anything "wrong"? No. But they were creating a skewed perception and then advertising based on that. Their marketing people, at least, post a link to their reviews page and brag about the number of reviews they have in their email sig! Ticks me off...
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@thanksaj said:
@IRJ said:
@thanksaj said:
@IRJ said:
@thanksaj said:
@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
Get them on Spiceworks, have them write a reveiw, and then let them become active in the community. Its not an issue to tell someone to write a review about a genuine product that they feel passionate about. Its an issue when you have pimentos do all your reviews. It just makes everything look fake.
Exactly. If they were encouraging their customers to join, review AND participate in the community, even a little, I'd be thrilled. But when they tell their customers to create an account, do one review, and then they can be done with the site, it's like you said. You get 100 reviews with 98 of them being by someone Anaheim or lower....
Even if 5 out of 10 reviews were by active members....it would mean alot
Exactly. That was my frustration. Were they technically doing anything "wrong"? No. But they were creating a skewed perception and then advertising based on that. Their marketing people, at least, post a link to their reviews page and brag about the number of reviews they have in their email sig! Ticks me off...
Personally it ticks me off, too
On the other hand, I am sure those guys are all about the commission they get from it. Sales people that aren't in your face probably lie just as much if not more.
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@IRJ If you see some like that all you have to do is report them. I've done that before with sketchy reviews.
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@Bill-Kindle said:
@IRJ If you see some like that all you have to do is report them. I've done that before with sketchy reviews.
Yeah, there was a huge debacle about it. The official word was that they weren't doing anything wrong, so SW refused to take action. Now I find out that they are promoting this action, and while it's upsetting, I just don't care anymore.
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@thanksaj said:
@Bill-Kindle said:
@IRJ If you see some like that all you have to do is report them. I've done that before with sketchy reviews.
Yeah, there was a huge debacle about it. The official word was that they weren't doing anything wrong, so SW refused to take action. Now I find out that they are promoting this action, and while it's upsetting, I just don't care anymore.
link?
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@Bill-Kindle said:
@thanksaj said:
@Bill-Kindle said:
@IRJ If you see some like that all you have to do is report them. I've done that before with sketchy reviews.
Yeah, there was a huge debacle about it. The official word was that they weren't doing anything wrong, so SW refused to take action. Now I find out that they are promoting this action, and while it's upsetting, I just don't care anymore.
link?
There were many threads where it was mentioned, and a lot of the threads are in admin and mod, which I don't have access to anymore. SPs had some, and a few elsewhere. Too much to track down.
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I never really pay attention to the reviews on Spiceworks. If I'm looking for a product, I might start a new thread asking for recommendations, or I might search for other threads where people make recommendations. But I don't look at the review section. Am I unusual?
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@Carnival-Boy said:
I never really pay attention to the reviews on Spiceworks. If I'm looking for a product, I might start a new thread asking for recommendations, or I might search for other threads where people make recommendations. But I don't look at the review section. Am I unusual?
Yes and no. For little stuff, I actually like the reviews, like headsets, headphones, individual parts, etc. That being said, I never decide to buy or not buy something based solely off SW reviews. I do my own research, and like you, often start a thread asking for suggestions and/or experiences.
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@IRJ said:
@Nic said:
Actually back when I was CM I did catch a bunch of stuff like this - we'd usually delete them. You can report the reviews that you find that are suspicious. There are ones that are semi-legit though, where the vendor asks their happy clients to go post on Spiceworks.
Yeah I figured that might happen. There is no way to be 100% sure.
That's the biggest problem. There is no way to identify between a legit review and a fake one. I've had a lot of vendors get pretty incensed that people (mostly me) thought that accounts were created by them to promote their brand. But some, like Proxmox, really does that all of the time - every pro-proxmox post was made by pimientos and all were either pure promotion or out of context. Not one ever came back and kept posting.
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@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
That's expected with any vendor and any community. It's normal and AJ is the only person that I've ever heard that felt it was wrong or unexpected. Anyone else I've ever talked to assumes that all vendors are asking their customers to provide reviews. That's how reviews everywhere are done.
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@thanksaj said:
@IRJ said:
@thanksaj said:
@SarawithanH said:
@thanksaj That's literally what we were encouraged to do in a round about way by our SW account manager. (Will I get in trouble for saying that on here?)
Oh, really? Honestly, I'm not surprised. It's a win-win for SW. New members, more content for THEIR site. Well, let me advise you: DO NOT DO IT!
Get them on Spiceworks, have them write a reveiw, and then let them become active in the community. Its not an issue to tell someone to write a review about a genuine product that they feel passionate about. Its an issue when you have pimentos do all your reviews. It just makes everything look fake.
Exactly. If they were encouraging their customers to join, review AND participate in the community, even a little, I'd be thrilled. But when they tell their customers to create an account, do one review, and then they can be done with the site, it's like you said. You get 100 reviews with 98 of them being by someone Anaheim or lower....
No one is doing that. They are just asking for reviews. If people don't see value in the community and don't stay, that isn't the vendor's problem.
