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    Ideas for ITSP and MSP Internal and Customer Documentation

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    • DashrenderD
      Dashrender @scottalanmiller
      last edited by

      @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

      @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

      the formatting in Wikis is such a PITA to me that I would hate using them for documentation for clients. that's just me though.

      Same formatting as NodeBB

      Like that's any better 😞

      JaredBuschJ 1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @Dashrender
        last edited by

        @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

        @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

        @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

        the formatting in Wikis is such a PITA to me that I would hate using them for documentation for clients. that's just me though.

        Same formatting as NodeBB

        Like that's any better 😞

        Markdown too hard for you?

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @JaredBusch
          last edited by

          @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

          @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

          the formatting in Wikis is such a PITA to me that I would hate using them for documentation for clients. that's just me though.

          Same formatting as NodeBB

          Like that's any better 😞

          Markdown too hard for you?

          Don't you know it! I need WYSIWYG. 😛

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Dashrender
            last edited by

            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

            the formatting in Wikis is such a PITA to me that I would hate using them for documentation for clients. that's just me though.

            Same formatting as NodeBB

            Like that's any better 😞

            Markdown too hard for you?

            Don't you know it! I need WYSIWYG. 😛

            That's what Sharepoint tries to do and messes everything up.

            1 Reply Last reply Reply Quote 1
            • jmooreJ
              jmoore
              last edited by

              I know this topic is quite old so my apologies. Whatever came of this though? I am looking for something at work to improve what we have, which is not really much. We use text files, word files, and spreadsheets for example and we need to do much better.

              gjacobseG scottalanmillerS 2 Replies Last reply Reply Quote 1
              • gjacobseG
                gjacobse @jmoore
                last edited by

                @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                I know this topic is quite old so my apologies. Whatever came of this though? I am looking for something at work to improve what we have, which is not really much. We use text files, word files, and spreadsheets for example and we need to do much better.

                Right now- NTG is using wiki.js

                jmooreJ 1 Reply Last reply Reply Quote 0
                • jmooreJ
                  jmoore @gjacobse
                  last edited by

                  @gjacobse Ok thanks. Will start checking that out.

                  gjacobseG 1 Reply Last reply Reply Quote 0
                  • gjacobseG
                    gjacobse @jmoore
                    last edited by

                    @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                    @gjacobse Ok thanks. Will start checking that out.

                    It I wasn’t on a phone, I’d search for the threads on it. But both @scottalanmiller and @JaredBusch have one here...

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      Bundy uses a mix of Bookstack and Nextcloud. Withthings lsowly being organized into Bookstack because WYSIWYG.

                      jmooreJ 1 Reply Last reply Reply Quote 0
                      • jmooreJ
                        jmoore @JaredBusch
                        last edited by

                        @JaredBusch Ok thanks. Will check out those too

                        1 Reply Last reply Reply Quote 0
                        • jmooreJ
                          jmoore
                          last edited by

                          Btw for anyone interested, I have used Boostnote a lot for code notes. It works great if you have a lot of that to document. I'll leave it up to you to decide to use that over something like Github or Gitlab though. So just mentioning it for anyone that might want something like that.

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @jmoore
                            last edited by

                            @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                            I know this topic is quite old so my apologies. Whatever came of this though? I am looking for something at work to improve what we have, which is not really much. We use text files, word files, and spreadsheets for example and we need to do much better.

                            Wow, this has been a while. I'll try my best to update. And I'm not saying where we are is great, but it is a massive improvement and we are pretty happy. We've looked at, and we keep looking at, BookStack, but I think that we've decided that it just isn't quite right for us. We do manage and use BookStack for a partner, though (and @valentina has been doing little else for weeks, she is doing full time BookStack management and is about to do the same for DokuWiki) and know it pretty well at this point.

                            Here is where we are today:

                            • wiki.js for our main documentation
                            • NextCloud + Collabora (LibreOffice) for secondary documentation
                            • Open Document formats
                            jmooreJ 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              wiki.js is really close to a 2.0 release. I'd test now, but not implement until they update. They are moving to a completely different database engine.

                              jmooreJ 1 Reply Last reply Reply Quote 0
                              • jmooreJ
                                jmoore @scottalanmiller
                                last edited by

                                @scottalanmiller Ok thanks. I was searching and this topic is what came up for me on google so that is only reason I posted to such an old topic.

                                We are currently not using any kind of official documentation except excel, text, and word. It may not happen but i want to keep pushing to get us on something better than that.

                                1 Reply Last reply Reply Quote 0
                                • jmooreJ
                                  jmoore @scottalanmiller
                                  last edited by

                                  @scottalanmiller What db were they on and what are they moving to out of curiosity?

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @jmoore
                                    last edited by

                                    @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                    @scottalanmiller What db were they on and what are they moving to out of curiosity?

                                    MongoDB and moving to PostgreSQL

                                    jmooreJ 1 Reply Last reply Reply Quote 0
                                    • jmooreJ
                                      jmoore @scottalanmiller
                                      last edited by

                                      @scottalanmiller Ok interesting.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @jmoore
                                        last edited by

                                        @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        @scottalanmiller Ok interesting.

                                        It is ONLY for authentication and sessions, not content. So makes way more sense. Totally terrible use case for MongoDB.

                                        wrx7mW 1 Reply Last reply Reply Quote 0
                                        • wrx7mW
                                          wrx7m @scottalanmiller
                                          last edited by wrx7m

                                          @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @scottalanmiller Ok interesting.

                                          It is ONLY for authentication and sessions, not content. So makes way more sense. Totally terrible use case for MongoDB.

                                          So MongoDB will still be used for content?

                                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                                          • JaredBuschJ
                                            JaredBusch @wrx7m
                                            last edited by JaredBusch

                                            @wrx7m said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                            @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                            @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                            @scottalanmiller Ok interesting.

                                            It is ONLY for authentication and sessions, not content. So makes way more sense. Totally terrible use case for MongoDB.

                                            So MongoDB will still be used for content?

                                            No, it never was.

                                            wrx7mW 1 Reply Last reply Reply Quote 0
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