Comparing MeshCentral 2 to ScreenConnect
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@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
For email set up questions, to make it easier I've been directing users to download the Outlook. That way my instructions stays consistent.
Download "the Outlook". LOL.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@black3dynamite said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
What kind of questions you will need that requires remote access to iOS and Android? Setting up email?
It’s usually email related, like problems connecting to email or something. Some times it is simple things like they can’t access a voicemail or something. Most of my people are not avid smartphones users, so it’s usually something simple, but requires physical access currently.
For email set up questions, to make it easier I've been directing users to download the Outlook. That way my instructions stays consistent.
I personally set the emails before I hand them the phone usually, and that’s not the problem. It’s usually something like they can’t open an attachment, and they need to do it right then because they are at a customer site out of country or something similar. My answer is usually that I require physical access, which sometimes leads to unhappy campers when both them or management doesn’t understand the technical limitations we currently have.
Setting up their email is about the only thing I deal with.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
@Donahue & @scottalanmiller : Yes, SC supports remoting into iOS and Android devices though you have to install the app from the appropriate app store. Once done, a normal support session link will automatically start the app on the device.
On vanilla android and iOS, it's a VIEW only session. On Samsung phones exclusively, it's full control.
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I could live with view, at least I could see what they are seeing and describe how to fix it.
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@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
@Donahue & @scottalanmiller : Yes, SC supports remoting into iOS and Android devices though you have to install the app from the appropriate app store. Once done, a normal support session link will automatically start the app on the device.
On vanilla android and iOS, it's a VIEW only session. On Samsung phones exclusively, it's full control.
Oh weird, we've installed it before but the devices don't show up.
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How are you guys deploying the agents on remote machines (assuming the machine belongs to a client)?
It does require root access. -
@FATeknollogee said in Comparing MeshCentral 2 to ScreenConnect:
How are you guys deploying the agents on remote machines (assuming the machine belongs to a client)?
It does require root access.Root access is always required, no matter what. Because it's a root access mechanism. If you didn't need root access to install, it would be a bypass to the entire OS security mechanism.
The same way that you install anything like this... either by hand or through a push deployment mechanism. Right now, we are doing it by hand.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
The one thing I would like, that I don’t have now with TV, is the ability to remote into iOS and Android. I get just as many questions about those devices and it is usually when someone is out of the country or something. Doesn’t SC allow for this? Too bad MC doesn’t yet.
It's a very different thing to remote into those. Almost nothing supports that.
Doesn’t SC do this?
@Donahue & @scottalanmiller : Yes, SC supports remoting into iOS and Android devices though you have to install the app from the appropriate app store. Once done, a normal support session link will automatically start the app on the device.
On vanilla android and iOS, it's a VIEW only session. On Samsung phones exclusively, it's full control.
Oh weird, we've installed it before but the devices don't show up.
ScreenConnect iOS client does NOT allow you to control iOS devices. It allows you to use your iOS device instead of a PC to remote into a remote computer but you cannot remote control an iPhone or iPad device from SC.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
... either by hand or through a push deployment mechanism. Right now, we are doing it by hand.
This is really what I was asking!
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@manxam gotoassist (used?) to support remote access to a user's android device.... not sure if it was samsung only though... it was an all samsung shop (Rugby smartphones for construction work)
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@NashBrydges : You cannot CONTROL an iOS but you can create a view only session where you see the user's screen. In most cases, we setup a support session to an Android or iOS device and have them start their camera and point it where we ask.
Again, as above, you can only CONTROL the screen of a Samsung device via the Connectwise Control Samsung app.
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@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@NashBrydges : You cannot CONTROL an iOS but you can create a view only session where you see the user's screen. In most cases, we setup a support session to an Android or iOS device and have them start their camera and point it where we ask.
Again, as above, you can only CONTROL the screen of a Samsung device via the Connectwise Control Samsung app.
That almost sounds like facetime or equivalent would be easier. Are you just after a way to see what their camera sees?
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@Donahue : it's a rare case that we need it but it's nice to have. We're not an apple shop so don't have facetime and aren't about to add our clients to our personal IM clients on a tech's phone.
SC allows us to use an application that we're used to. It also allows us to walk a remote user through setting up email on their phone (when they don't want to follow the nicely provided instructions) as we can see -- though not control -- their phone.
I just wanted to set the record straight that SC DOES support this functionality.
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@NashBrydges : You cannot CONTROL an iOS but you can create a view only session where you see the user's screen. In most cases, we setup a support session to an Android or iOS device and have them start their camera and point it where we ask.
Again, as above, you can only CONTROL the screen of a Samsung device via the Connectwise Control Samsung app.
That almost sounds like facetime or equivalent would be easier. Are you just after a way to see what their camera sees?
What the camera sees would be totally different. You'd just see their face or whatever.
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yeah, I would be fine with view access. I am not an MSP, and do not have the same requirements as some of the people here. I am only accessing internal assets, and I dont have any conflicting interests.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@NashBrydges : You cannot CONTROL an iOS but you can create a view only session where you see the user's screen. In most cases, we setup a support session to an Android or iOS device and have them start their camera and point it where we ask.
Again, as above, you can only CONTROL the screen of a Samsung device via the Connectwise Control Samsung app.
That almost sounds like facetime or equivalent would be easier. Are you just after a way to see what their camera sees?
What the camera sees would be totally different. You'd just see their face or whatever.
you know you can just flip the camera right?
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@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
@Donahue said in Comparing MeshCentral 2 to ScreenConnect:
@manxam said in Comparing MeshCentral 2 to ScreenConnect:
@NashBrydges : You cannot CONTROL an iOS but you can create a view only session where you see the user's screen. In most cases, we setup a support session to an Android or iOS device and have them start their camera and point it where we ask.
Again, as above, you can only CONTROL the screen of a Samsung device via the Connectwise Control Samsung app.
That almost sounds like facetime or equivalent would be easier. Are you just after a way to see what their camera sees?
What the camera sees would be totally different. You'd just see their face or whatever.
you know you can just flip the camera right?
Flip the camera to view the screen? That's not how that works, lol.
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What you want is what the user's eyeball sees, now what the devices camera sees.
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@scottalanmiller said in Comparing MeshCentral 2 to ScreenConnect:
What you want is what the user's eyeball sees, now what the devices camera sees.
I think you are confused as to what we are talking about. If @manxam is remoting into a phone to view the camera output, the same thing could be achieved by other means if those other means were installed. Facetime or skype, or whatever, can show the camera output too without SC. Now if you needed to see the screen, which is what I would like, then you would need SC.
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@scottalanmiller : I think he was responding to our use of SC as a remote camera by asking the user to open the camera app while we watch the screen. That's one use of it, the other is assisting setting up vpn/email/whatever when the user is far removed from our offices.
It's not used often, but it's a nice feature to have.
